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U-Haul Cares
Help from Customer Service Representatives at U-Haul headquarters.
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U-Haul Cares 20h
Replying to @Alex_Honda01
I apologize Alexander, please direct message us your reservation number and details. - Nicole
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U-Haul Cares Dec 11
Replying to @furiapr2
Thank you Chelissa, I was able to see your messages to Nicole. I will be responding to you from. -April
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U-Haul Cares Dec 11
Replying to @furiapr2
Hello Chelissa, I am very sorry for the issue you are having with reaching the manager. Can you send the rental contract number to us in a direct message along with your contact information and details of the issue with the wiring so we can better assist you>-April
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U-Haul Cares Dec 10
Replying to @valkyrie138
There is protection for cargo, but it is not theft related. There are 3 parts to the Safemove Coverage. You will see that there is a Damage Waiver, Cargo Coverage, and Medical/ Life. Cargo coverage does not include theft. Please see the site for details. -Karen
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U-Haul Cares Dec 10
Replying to @valkyrie138
Safemove will cover theft of the truck. It does not cover theft of the contents. For more details on Safemove, please visit: Please let me know if I can be of further assistance. Thank you. - Karen
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U-Haul Cares Dec 10
Replying to @valkyrie138
Hello Valkyrie. Thank you for contacting us. If you have a reservation already, please send me the following information by way of Direct Message: your full name, reservation number, email address and phone number so that I may best assist you. Thank you. - Karen
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U-Haul Cares Dec 10
Replying to @IamNot_ANNIE
Hello, is there something we can assist you with? -Jill
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U-Haul Cares Dec 10
Replying to @jbeardslee_
Hello Jacob, I apologize that happened. Can you please send me your reservation number via Direct Message? -Jill
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U-Haul Cares Dec 10
Replying to @TheRealHutch
Hello Hutchison, the volume of the 26' truck is 1,611 cubic feet, and the floor space is 208 square feet. -Jill
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U-Haul Cares Dec 10
Replying to @delul
Hey, could you send this via private message please and delete this message as it is in public view. We don't want your personal information viewed here. -Kristy
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U-Haul Cares Dec 10
Replying to @delul
Daniel can you send your contact information and details for this to our team in a direct message so we can better assist you?-April
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U-Haul Cares Dec 10
Replying to @420shawty_
I apologize for the issue. Please send a direct message with the order number, name on the order and what is going on so we can look into this for you. -Jenn
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U-Haul Cares Dec 9
Replying to @Gleppie
Thanks! Yes I got it and responded to you. -Heather
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U-Haul Cares Dec 9
Replying to @Gleppie
Hi Beth, I am very sorry to hear of the ongoing issues your husband is dealing with being broke down. Can you please direct message me your contract number and name on the account, so I can look into this for you. Thanks! -Heather
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U-Haul Cares Dec 9
Replying to @rodney_fowler
Hello Rodney. I am truly sorry for the unprofessional behavior you experienced and the lack of customer service you were provided. I have received your Direct Message and will continue to assist you there. Thank you. -Liza
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U-Haul Cares Dec 8
Replying to @nsbernstein
I am sorry to hear that! If you would like, please send me a Direct Message with your contract information and I will see what we can do. I appreciate you taking the time to reach out to us! ~Mathew
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U-Haul Cares Dec 8
Replying to @DonSims111
Thank you, I do understand that. Our complaint files do just that. It goes to the location directly so it can be addressed and fixed so our future customers can have a better experience. That is why I asked for you to direct message us. - Carrie
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U-Haul Cares Dec 8
Replying to @DonSims111
Thank you for this information. Can you please direct message us, so that I can get some more information from you to file a complaint on your behalf. - Carrie
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U-Haul Cares Dec 8
Replying to @DonSims111
I am happy to hear the issue was solved. I apologize for any issues your children had with the location. Can you please provide the location's address in a Direct Message so we can look into this? -Leah
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U-Haul Cares Dec 8
Replying to @DonSims111
We do apologize that this has happened. If they would like to contact us at anytime to have us look into the issue we would be more than happy to do so. I am glad they are on their way to pick up a trailer so they can be on their way. - Carrie
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