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Twitter Support
Your official source for Twitter Support. Follow us for tips, tricks, and announcements.
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Twitter Support Jul 15
You had some thoughts. We listened. The updated Twitter for desktop is here!
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Twitter Support Jul 12
Replying to @TwitterSupport
Deep in a thread? Tweets are better when they’re bigger, so we’re testing a way for you to expand replies within the conversation on twttr.
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Twitter Support Jul 11
Twitter is back up for some people, and we're working to make sure our service is available to everyone as quickly as possible. The interruption was due to an internal system change, which we're now fixing. We’re sorry for the inconvenience and should be at 100% soon.
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Twitter Canada Jul 11
You asked for more control over your conversations, so starting next week we’re testing a new feature in Canada that will let you hide replies to your Tweets. For transparency, viewers everywhere can see hidden replies by going to a new icon or the dropdown menu.
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Twitter Support Jul 10
Replying to @GynoStar
After realizing our mistake, we overturned the decision. We're sorry for the experience and are continuously getting better at contextual reviews. We don't always get it right, and are working towards less *inconceivable* responses.
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Twitter Support Jul 10
Replying to @GynoStar
Also, we won't remove your Tweets. If a Tweet is found to be in violation, we'll hide it behind a notice that says it is unavailable. This effectively hides it from public consumption – until the case is resolved, or the author removes it.
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Twitter Support Jul 10
Replying to @GynoStar
When Tweets are reported, we review them for language and tone. Unfortunately, not all of our agents share the same common cultural references. Without the context that these came from a movie, they seemed like insults.
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Twitter Support Jul 10
Replying to @GynoStar
Hi Rebecca, we get the frustration, and appreciate your patience. We lock accounts that appear to be in violation of our rules to help stop the spread of potential harm. We want to acknowledge your experience, but needed to check in with our moderation team first.
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Twitter Support retweeted
Twitter Jul 10
Replying to @Twitter
Ready for more customization? Now you can pick which lists will appear and pin them. Just don’t let your lists know you’re playing favorites. 🤫
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Twitter Safety Jul 9
Replying to @TwitterSafety
Today we’re announcing an expansion to this policy which will address dehumanizing language towards religious groups. This is just the first step. Over time we'll expand the policy to include more groups and update you along the way. Learn more:
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Twitter Support Jul 4
Replying to @MoonDog02
Thanks for your DM. To get started, can I please have the username of the account you are reporting?
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Twitter Support Jul 3
Replying to @TwitterSupport
We're almost at 100% resolved. There may be some residual effects for a small group of people, but overall your DMs should be working properly now. We appreciate your patience!
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Twitter Support Jul 3
We're currently having some issues with DM delivery and notifications. We're working on a fix and will follow up as soon as we have an update for you. Apologies for the inconvenience.
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Twitter Safety Jun 27
Sometimes, we decide that it may be in the public’s interest for certain Tweets to remain on Twitter, even if they would otherwise break our rules. We're going to start using a new notice to make it clear when we make these decisions. Read more:
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Twitter Support Jun 26
We're raising the bar on how you search! When you search for accounts, we'll show you a little more info, like if they have recent Tweets and how they connect to your broader network. We're rolling this out on iOS, Android, and over the next few days.
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Twitter Support Jun 25
We're running this experiment to get your feedback! You've told us you want a more customizable timeline, so we're testing having lists you’ve created or subscribe to available in your Home tab. If you like it, we'll add more controls before launching this feature to everyone.
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Twitter Support Jun 21
To clarify, we haven't changed general location tagging. You'll still be able to add a location to all Tweets (like a city or a restaurant). It's the precise location feature that's been removed from Tweets.
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Twitter Support Jun 18
Most people don't tag their precise location in Tweets, so we're removing this ability to simplify your Tweeting experience. You'll still be able to tag your precise location in Tweets through our updated camera. It's helpful when sharing on-the-ground moments.
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Twitter Support Jun 10
You might have heard chatter about a new update that sends you a notification when someone shares your Tweet in a Direct Message. This is not true. For a roundup of the types of notifications we do send, check out our Help Center:
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Twitter Support retweeted
Kayvon Beykpour Jun 6
Most of these are likely from accounts with protected tweets. The fact that the “unavailable” message is showing with a placeholder row is recently changed behavior (as result of a different change) that is confusing. They should be hidden. Will pass on to the team.
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