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Trustpilot Support
is a channel. We'll keep you updated on everything support-related, like scheduled maintenance and bug fixes. We're here to help.
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Trustpilot Support Aug 9
Replying to @martinrday16
You should be able to DM us if you follow us. -Brittany
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Trustpilot Support Aug 9
Replying to @YITHEMES
Hi there - so sorry for the delay. Our compliance team has to respond to these ones and we've reminded them of the urgency. -Brittany
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Trustpilot Support Aug 9
Replying to @martinrday16
Hi Martin - what's the ticket number with your email? If you don't have one, pls DM us your email so we can follow up 👍. -Brittany
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Trustpilot Support Aug 8
Replying to @Ra11chy
Awesome got it! The team will look into and help out as soon as possible 🙌. -Brittany
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Trustpilot Support Aug 8
Replying to @YITHEMES
Awesome, thank you. We've followed up now 👍. -Brittany
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Trustpilot Support Aug 8
Replying to @Ra11chy
Hmm it looks like we're not allowed to DM you. You should be able to DM us, but if having trouble, pls email at socialmedia@trustpilot.com so we can help out! -Brittany
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Trustpilot Support Aug 8
Replying to @YITHEMES
Hi there - thanks for the shout. We'd be happy to follow up with our team about those reviews if you DM us the details and/or leave the ticket numbers here. -Brittany
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Trustpilot Support Aug 8
Replying to @Ra11chy
Just followed! Feel free to DM us with the details 👍. -Brittany
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Trustpilot Support Aug 7
Replying to @Ra11chy
Okay not to worry. Pls DM us the email on your business account or the domain and we can look into. -Brittany
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Trustpilot Support Aug 7
Replying to @adamcetinkent
Hi Adam - all looks okay on our end. We can look into your account more if you email us at support@trustpilot.com or online chat us 😎. -Brittany
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Trustpilot Support Aug 7
Replying to @Ra11chy
Sorry for any delay Rachael - let's get this sorted. What's the ticket number with our support team? We'll follow up 👍. -Brittany
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Trustpilot Support Jul 29
Replying to @MTitleyHarris
Hi Mike. Pls email this to compliance@trustpilot.com so they can look into more. -Brittany
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Trustpilot Support Jul 29
Companies can't schedule reviews. The reviews are left by consumers on their own time (within our guidelines of course). Here's what 'verified order' means (). -Brittany
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Trustpilot Support Jul 24
Replying to @erinbury @Trustpilot
We've followed up with the team and unsubscribed you from future emails Erin. We're so sorry about that. -Brittany
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Trustpilot Support Jul 24
Replying to @youmanoid
Thanks for the shout Gianfranco - we've let our team know of your feedback. We do have lots of ways we safeguard our platform which you can read about here . If you think reviews go against our guidelines, you can notify the team as well. -Brittany
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Trustpilot Support Jul 24
Replying to @erinbury @Trustpilot
Hi Erin, thanks for the message. So sorry about that, it's never our intention to bother you. We've let our sales team know of your feedback to stop contact with your team members until ready. -Brittany
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Trustpilot Support Jul 15
Replying to @G193G1
Cool, thanks. We've followed up w the team now so stay tuned! -Brittany
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Trustpilot Support Jul 15
Replying to @G193G1
Thanks for the shout John. If you leave your ticket number or DM us your email, we can follow up. -Brittany
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Trustpilot Support Jul 10
Replying to @bertie_stephens
Hi Bertie. Reviews are published instantly with no moderation & no delays. However, reviews that go against our guidelines can be reported in your business account w/ these directions: . You can also DM us the details & we can take it from there 👍. -Britt
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Trustpilot Support Jul 8
Replying to @tdevalk
Hi Thijs, thanks for getting in touch. Sorry about that, please contact us on support@trustpilot.com so we can look into that! Thanks - Hayley
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