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Telstra 20m
Replying to @we_takesteps
Thanks for taking the time to call. I sincerely hope the issues are resolved shortly to get you back up and running. Please let us know how you go and do reach out if you have any other questions or concerns - Jimmy
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Telstra 1h
Replying to @MichaelLRae
can obtain some further detail from you. I look forward to your response - Jimmy 2/2
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Telstra 1h
Replying to @MichaelLRae
Thanks for taking the time to provide that feedback. For privacy and security reasons we do not have access to customer accounts via social media however if you would like us to assign a case manager please send us a private message through Twitter so we 1/2
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Telstra 2h
Replying to @sjmccloud
You are welcome to lodge a formal complaint about this issue. You can lodge a complaint online here . A complaint case manager will be assigned, typically within 3-5 business days, to investigate and find a suitable solution. -Ern
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Telstra 2h
Replying to @sjmccloud
Hi Scott, disappointing to read that there are issues with the modem. Best will be to get in touch with the technical support team, 133 933 (ADSL/Cable) or 1800 834 273 (NBN), to discuss this issue and find a solution. Keep us in the loop how you go. -Ern
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Telstra 2h
Replying to @snottypeas
Twitter direct message so I can get some details from you to take a look at this. -Ern 2/2
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Telstra 2h
Replying to @snottypeas
I can appreciate your disappointment in having had to contact us for the past days. Due to Privacy and Security concerns, we are unable to access Customer accounts based on information provided via public tweets hence I've asked for you to contact us via ...1/2
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Telstra 2h
Replying to @snottypeas
You are using public tweet. So we can get some details from you to take a look at this, please message us rather than tweet. -Ern
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Telstra 2h
Replying to @liz_baillie
Sorry to read about your speed issues. Are you using ADSL, Cable or NBN? - Jimmy
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Telstra 3h
Replying to @snottypeas
You can direct message us via Twitter. -Ern
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Telstra 3h
Replying to @MichaelLRae
Thanks for reaching our regarding your ongoing service outage and apologies for the ongoing frustrations and inconvenience caused. I have responded to your Facebook message. Please let us know if you have any other questions or concerns going forward - Jimmy
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Telstra 3h
Replying to @snottypeas
Hi, I can appreciate your frustration with your service not yet being restored. Please direct message us so we can get some details so we can take a look at this. -Ern
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Telstra 5h
Replying to @scoop_id
Hi Scoop, that's not good to hear at all. Please contact our technical team on 133 933 and advise that you feel it may be your modem that is causing these issues and they can advise on your options for replacement or purchase of a new device. Please let us know how you go. - J
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Telstra 5h
Replying to @CDidaskalou
your connection: If you still have no luck with your connection, you will need to speak to our Technical support team for further investigation. You can contact them on 1800 834 273. Keep us in the loop how you go. -Ern 2/2
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Telstra 5h
Replying to @CDidaskalou
Hi, I’m sorry to read of your lower than expected internet speeds. I can appreciate your frustration and disappointment at not being able to access your internet to its full potential. Run our trouble shooting tool to see if it diagnoses an issue with ...1/2
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Telstra 5h
Replying to @CryptoGonzalez
Please let us know how you go and I will be more than happy to continue the conversation - Jimmy 2/2
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Telstra 5h
Replying to @CryptoGonzalez
Sorry to read about the issues you have been experiencing with your service. Firstly, you can enter your address via the following link: This will provide a list of any known disruptions and ongoing outages in your area 1/2
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Telstra 6h
Replying to @we_takesteps
That sounds like the sort of thing our Technical Support Team should be able to help you with on 133933. They can run through some troubleshooting with you to work out where the problem lies and get it resolved as quickly as possible. -Dylan
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Telstra 6h
Replying to @persianpapi__
Hello, apologies that the outages page is not currently showing details of this outage in your area. The page should be updated soon however our technical team contactable on 133 933 is able to provide an update at any time. - Jessica
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Telstra 6h
Replying to @Salih_Mujcic
Hi Salih, that's not good to hear at all. I recommend lodging this as a complaint via this link where a case manager will be assigned and will be in contact with you directly to discuss a solution further. Please let us know how it goes. - Jessica
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