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Telstra 2m
Replying to @TonyChinnock
Just a quick follow up, Tony. Were you able to get through for assistance? -Ivan
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Telstra 34m
Replying to @emilyhweaver
Just a quick follow up, were you able to get through for assistance? -Ivan
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Telstra 2h
Replying to @TonyChinnock
We don't have account access so I recommend discussing this with our Live Chat team - - If you log in with the same email address each time the consultant can read your previous conversations, and get up to date quickly. Let us know how you go. - Matthew.
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Telstra 2h
Replying to @TonyChinnock
Do the messages suggest a contact method to speak with a consultant about the data usage? - Matthew.
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Telstra 3h
Replying to @TonyChinnock
Sorry for the frustration. Do you have the 24/7 app on your mobile? - - if so, does it shed more light on her data usage? - Matthew.
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Telstra 5h
Replying to @emilyhweaver
A Pre-Paid service will remain active for 6 months after the credit expiry date. Our Pre-Paid team via secure Live Chat here: can access your account to check the details. Let us know how you go -Ivan
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Telstra 5h
Replying to @emilyhweaver
Hi Emily, thanks for reaching out. When did you last recharge the service? When was the credit expiry date? Have you been in contact with our Pre-Paid team for assistance? -Ivan
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Telstra 5h
Replying to @marty_beyer
Certainly not what we aim to deliver. Please let us know they're arriving okay tomorrow. - Matthew.
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Telstra 6h
Replying to @Matt_Brownlow
Hi Matt, just a quick follow up. Were you able to get through for assistance? -Ivan
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Telstra 6h
Replying to @marty_beyer
Appreciate your patience, Marty. Is this a long running problem, or a recent development? Can you send to other mobiles without issue? Are you receiving messages initiated by your daughter? - Matthew.
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Telstra 7h
Replying to @marty_beyer
And all seems ok for calls? Is it only to that specific number that the SMS will fail to send? Does restarting the handset help at all? -Ivan
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Telstra 7h
Replying to @marty_beyer
Hi Marty, appreciate the concerns with the SMS issue there. Is this specifically for SMS or are you using iMessage or another messaging app? Does all seem ok for calls? -Ivan
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Telstra 7h
Replying to @Neftoon
Hi Peter, cheers for the update. A Complaint Case Manager will follow up on this for you to assist with a resolution and should be in contact within 3-5 business days. If you haven't heard back by Thursday evening please let us know -Ivan
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Telstra 8h
Replying to @Hela_eternal
Might be best to wait a bit and it may come back but if not, please try our NBN support team. For NBN technical support please give us a call on 1800 834 273 and we can check on this for you. - Iain
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Telstra 8h
Replying to @Neftoon
Last Tuesday? I'd recommend escalating this further Peter. If you complete the complaint webform and get back to me with the SR reference, I'll have a case manager get in touch in regard to your concerns. -Renee
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Telstra 8h
Replying to @Hela_eternal
Hi Hela_eternal, Thanks for contacting us and sorry to hear of the trouble with your phone. We report outages or maintenance on our service status page below: Is there an outage listed at your address for home phones? - Iain
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Telstra 8h
Replying to @Neftoon
I can appreciate that, when did we start the 24hr monitor on your service? -Renee
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Telstra 8h
Replying to @liquidparanoia
Great to hear it, Gareth. Please sing out if there's ever anything you need. - Matthew.
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Telstra 8h
Replying to @dinos22
The 4G connection on our home modems is intended as an interim backup service for downtime - if you have a separate mobile broadband modem which isn't speed-limited then our Tech teams can discuss data packs for that service as an alternative. Greg
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Telstra 9h
Replying to @Neftoon
Ok, if you are not happy with the way in which your concerns are being handled, you do have the option to lodge a complaint; . In the meantime, have you been provided with any reference numbers? -Renee
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