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Telstra 12m
Replying to @sallyr56
some common speed problems, and any network faults or maintenance in your area will be advised via . If nothing's listed there, our tech teams on 133 933 are best to contact for further help. (2/2)
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Telstra 12m
Replying to @sallyr56
Hi Ian, I trust this speed can be improved for you soon. Your connection quality is affected by factors such as line quality and distance to the exchange and network traffic to the sites/services you use online. The info at can help can troubleshoot (1/2)
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Telstra 15m
Replying to @craznar
Hi Christopher, thanks for reaching out. Sorry to hear you've had issues, could you please DM the page with some more details? - Ethan
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Telstra 23m
Replying to @Carl_Montgomery
HI Carl, my apologies for the frustration and I trust this can be improved for you soon. I can check for any reported faults if you can let me know the type of connection you're having problems with (ADSL, cable, NBN, or mobile broadband) and the town/postcode in question. Greg
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Telstra 27m
Replying to @theprayer1983
Hi D Y, thanks for getting in touch, this certainly doesn't sound too good. Can I ask whereabouts you are located; postcode & suburb, I'd like to check if there is anything going on in the area. - Renee
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Telstra 29m
Replying to @delan82
Hi Delan, apologies for the issues getting an answer to your question. Has it been answered for you now? -Ash
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Telstra 30m
Replying to @iamlouiscarrot1
Hi Beck, I'm sorry to hear that you're having these issues, I recommend speaking to our mobile activation team regarding this. You can find them online via Live Chat here: or over the phone on 13 22 00. Please keep us updated on how you go. - Ethan
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Telstra 32m
Replying to @MartinGHodgson
I'm sure it's being looked into, I do not have all the specific details from this platform I'm sorry. We will resolve network disruptions as quickly as we can within current workloads and available resources. I apologise again. - Cas
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Telstra 35m
Replying to @MartinGHodgson
Thanks for that, I can see there have been intermittent issues since the 17th for ADSL in this area. I apologise if you're affected. We are working to identify the issue get a tech out to attend as quickly as possible. I do apologise for the inconvenience in the meantime. - Cas
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Telstra 44m
Replying to @MartinGHodgson
Hi Martin, I am very sorry to hear that you're experiencing an extended outage. May I ask which type of broadband service you have there? - Cas
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Telstra 47m
Replying to @gjthorp
Certainly very frustrating, I apologise that this is yet to be resolved for you. Do you happen to have your mobile service with Telstra? -Ivan
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Telstra 56m
Replying to @collabital
I'm sorry to hear you've had no contact about your case at this stage, we have requested this to be addressed however please allow 1-2 business days for action. I do apologise for any concerns or inconvenience in the meantime, I'm sure we'll be in touch soon. - Cas
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Telstra 1h
Replying to @acryptogirl
Glad to hear that, please let me know if there is anything else we can help with. - Ethan
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Telstra 1h
Replying to @GadgetKingAus
our teams on 13 22 00 or through the online chat service at can investigate and help with a change. Greg (2/2)
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Telstra 1h
Replying to @GadgetKingAus
Hi Rodney, there's been a recent audit of accounts which has found discount offers applied after the end of the eligible contract which are being removed - this is the notification you've received. If there are any new plans or bundles which may help provide better value (1/2)
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Telstra 1h
Replying to @PurpleSookie
Hi Carolyn, thanks for reaching out. I do not have any information regarding the Apple Watch 4, however you can keep up to date with our latest releases online here: . Please let me know if there is anything else I can help with. - Ethan
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Telstra 1h
Replying to @gjthorp
Hi Gabrielle, sorry to hear that your internet is currently not working, When checking the tool here: with your full address, is there an interruption currently listed? Do you have ADSL, Cable or NBN? -Ivan
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Telstra 1h
Replying to @Shumshere
I can appreciate the concern - the recharge credit from your Freedom Plus plan will roll over, and primary credit will still remain as long as it's recharged before the expiry. While we can't access accounts via Twitter, our Prepaid teams on 13 22 00 can advise further. Greg
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Telstra 1h
Replying to @Micoskya
Hi Mico, are you having any particular problems with an account or service that you're needing help with at the moment? Greg
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Telstra 1h
Replying to @shandymandypoos
Hello Sharon, I apologise that the wait time was longer than expected, were you able to resolve your enquiry since posting? - Cas
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