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Telstra 1m
Replying to @srodrigues45
Hi Sophia. That's not good to hear. I recommend blocking the number via the settings in your phone. Our Unwelcome Calls team will be able to follow this up with you further and can be reached on 1800 805 996. You can also report this to Scam Watch . - Tim
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Telstra 10m
Replying to @Autastic_Raptor
I can understand the frustration and inconvenience caused by high ping. We have a great troubleshooting page at which may assist with reducing it. *Dani
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Telstra 20m
Replying to @Scribeandcomic
Hi Jacci, my apologies for the frustration and I trust this can be sorted out for you soon - for privacy reasons we can't access accounts via Twitter, but our NBN Support teams on 1800 834 273 would be best to contact for investigation and assistance. Greg
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Telstra 22m
Replying to @b33fjerky123
Also an isolation test might fix the connection if nothing is listed too: If not, please call Telstra Technical Support team on 133 933 they can run some tests and get this working again. Let me know if you have any trouble. - Iain
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Telstra 22m
Replying to @b33fjerky123
Hi Kyle, Thanks for contacting us and sorry to hear of the trouble with your connection. We report outages or maintenance on our service status page below. This might be the cause: or here
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Telstra 24m
Replying to @SirDucklington
A complaint case manager will be assigned, typically within 3-5 business days, to investigate and find a suitable solution. -Ern 3/3
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Telstra 24m
Replying to @SirDucklington
Further information about lodging complaints can be found here ...2/3
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Telstra 24m
Replying to @SirDucklington
You are welcome to lodge a formal complaint, regarding your speed. You can lodge a complaint online here ...1/2
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Telstra 29m
Replying to @WarWraith
Great to hear WarWraith. I can pass this on for you with a reference number of the call. Do you have an INT 1-1 reference number we can use? - Iain
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Telstra 33m
Replying to @gingerrtwit
Yes it started early in the morning. Apologies that you did not receive notification about this scheduled maintenance. Information about interruptions can be found here . -Ern
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Telstra 35m
Replying to @fuwing100
While we can't access accounts via Twitter, our Tech teams on 133 933 (or NBN Support on 1800 834 273) can help regarding plan feed and interim mobile data connection options for the downtime. Greg
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Telstra 36m
Replying to @SirDucklington
Hi, disappointing to read that you have not received these promised call backs. That's certainly not what we want for our customers. What is the issue that you have been enquiring about? -Ern
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Telstra 42m
Replying to @gingerrtwit
We understand that disruptions are frustrating and we sincerely apologise for the inconvenience. -Ern 2/2
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Telstra 42m
Replying to @gingerrtwit
Hi Ginger, there is currently scheduled maintenance being performed on NBN which may affect your NBN services. This is currently scheduled to complete by 6:30pm. ...1/2
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Telstra 47m
Replying to @WazzaH46
We understand that disruptions are frustrating and we sincerely apologise for the inconvenience. -Ern 2/2
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Telstra 47m
Replying to @WazzaH46
Hi Wazza, there is currently scheduled maintenance being performed on home lines within the area. This is expected to be completed by Tue 5 Jun 7:30am ACST. ...1/2
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Telstra 48m
Replying to @PJCwasHere
As you mentioned the modem can see the network (green Link light) but the Online light is white, this means that the modem isn't able to authenticate on the network & there is an issue with the communication between the two & factory resetting the modem typically resolves this -S
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Telstra 55m
Replying to @MaloneConnect
Also an isolation test might fix the speeds: If not, please call Telstra Technical Support team on 133 933 they can run some tests and get this working again. Let me know if you have any trouble. - Iain
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Telstra 55m
Replying to @MaloneConnect
Hi Mark, Thanks for contacting us and sorry to hear of the trouble with your connection. I can’t see that anything been reported in the area. We report outages or maintenance on our service status page below: or here for trouble shooting steps >
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Telstra 1h
Replying to @PJCwasHere
I can see they have already escalated the issue to the specialist team who will do some further network tests and followup with you shortly about the issue. -D
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