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Telstra 19s
Replying to @tayla_richter
Hi Tayla, sure so if you've received the third message this seems to indicate you're still on back-up. Please follow the link included in the SMS to resolve. Let us know how you go. - Cas
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Telstra 24m
Replying to @mak35h
We're aiming to have the Cable disruption fixed by 7pm on 23/7. This is an estimated restoration time & these can change but we'd be aiming to restore asap. Once restored, please speak with us online via or by calling 132200 to discuss the downtime.
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Telstra 31m
The consultant appears to have addressed this when you contacted us to have the service reconnected. If you'd like some clarity on the email received or would like us to check the notes, please call 132200 or chat with us securely via . -Shannon
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Telstra 1h
Replying to @mak35h
Apologies for any inconvenience you're currently experiencing with your internet. Is this in NSW or SA? Additionally, what type of internet? ADSL, Cable, NBN or Mobile Broadband? I'm happy to assist where possible or at least point you in the right direction. -Shannon
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Telstra 1h
Replying to @melissa160380
To confirm, what type of internet? If it's listed on our end, you can be sure our techs are working as quickly as they can to restore services. Once a restoration time has been established, we'll update our outage page. Apologies for any inconvenience experienced in the meantime.
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Telstra 1h
Replying to @iheartguitar
I would chat here so we can make sure an order for the broadband side is still in progress or if this has had an error. It may need to be re-keyed or we need to wait a bit longer sorry. Let me know how you go. - Iain
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Telstra 1h
Replying to @iheartguitar
We wont be able to confirm an exact time as this is our system completing the order, not a consultant manually processing a reactivation. These can take up to 48 hours. Have you reset your modem? - Iain
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Telstra 1h
Replying to @iheartguitar
Hi Peter, Sorry to hear of the delays in restoring your service. How long ago were you advised the order is still in progress? - Iain
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Telstra 2h
Replying to @Angel_H_91
Thanks for providing the postcode earlier. To help me narrow down the area on my end, can you please let me know the name of the suburb/town? -Shannon
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Telstra 3h
Replying to @g_foote
If you don't have one that's not an issue but I'll just need to grab some further details, if that's the case please send our page a DM and I will follow up there. - JesseH 2/2
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Telstra 3h
Replying to @g_foote
I'm sorry to read this Graham, to confirm - is your service still not working? Happy to help have this followed up, could I please grab any reference number you've been provided? 1/2
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Telstra 3h
Replying to @MissLaraBelle
We're sorry to hear you've gone to another provider Lara & hope one of our future offers entices you to return. If yourself or anyone you know ever needs a hand with Telstra services or have any questions for us in future, we'd love to assist where we can & available here 24x7.
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Telstra 3h
Replying to @MissLaraBelle
Apologies for any concern caused by the usage Lara. For privacy, we're not privy to what websites customers visit however we can check when the data was used. Was this for a fixed connection or a mobile connection? Do you need any assistance? -Shannon
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Telstra 3h
Replying to @vinnyt53
Thanks for the feedback Vince & apologies for any inconvenience you've encountered with My Account. To confirm, what are you having trouble with? I'm happy to assist where possible or at least point you in the right direction. -Shannon
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Telstra 4h
Replying to @Rippenharra
We wont be able to credit for other services not being used but you can chat to us via the link I sent and we can discuss some mobile data during this time. Let me know if you have any trouble though. - Iain
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Telstra 5h
Replying to @Rippenharra
to normal. Sorry for any inconvenience this may have caused you. - Iain
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Telstra 5h
Replying to @Rippenharra
may need to liaise with power company before hand. There are many factors that come into the time frame and this isn't something we wish to happen or take our time fixing. We can also discuss your charges for downtime here once back >
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Telstra 5h
Replying to @Rippenharra
It may extend as the time is an ETA sorry. A time frame can depend on the work needed. We may need to organise technicians who are generally pre-booked for other jobs, we may need to order hardware or parts that need to be couriered from interstate, >
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Telstra 5h
Replying to @g_foote
Thanks Graham, my advice would be to wait for our support team to be back in touch, they will be able to have this resolved ASAP. If you do have any further trouble let me know - we're available here 24/7 and can follow up as necessary. Let us know how you go. - JesseH
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Telstra 5h
Replying to @Rippenharra
Hi Rippenharra, Looks like the damage was caused by work being done by NBN in the area and should be back within 2 days sorry. Not something we are fully in control of. We can also discuss your charges for downtime here once back - Iain
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