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Telstra 6m
Replying to @mryall
Thanks for submitting that and I will pass this feedback on about the site on a mobile. Let us know if you have any other concerns too. - Iain
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Telstra 9m
Replying to @rachanneemily
Hi Rachel, I can appreciate your frustration and apologise. Please do let StarTrack know and they can look into this further. Did you have any queries regarding your services today? - Jessica
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Telstra 17m
Replying to @TullySmith
Awesome to hear you're enjoying your new iPad Tully :) Please reach out if you need any assistance at all too. - Iain
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Telstra 31m
Replying to @susiersf
Thank you for letting us know Susie. Please let us know how you go with our team over the phone as we would like to know it has been resolved. If you have any queries, please don't hesitate to reply. - Jessica
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Telstra 37m
Replying to @vaughan_k
Sorry you're having trouble using the Telstra network, I know our pre-paid mobiles come locked to our network & it could be that the phone you have is locked to it's network, we offer advice on how to unlock our phones online, it may help -Angela
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Telstra 41m
Replying to @mooresaoz
Oh no, just what we dont want to hear Brian. Our Mobile Sales Team shall certainly be able to look into this and provide you with details of what needs to now be done to get you your handset.They can be contacted via either 13 2200 (MobileSales) or at - Jo
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Telstra 1h
Replying to @xcon_maso
We are not able to take personal account information over social media due to privacy on the platforms which is why we ask for the previously authenticated reference numbers. -D
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Telstra 1h
Replying to @xcon_maso
Sorry to hear about the issues getting a technician out to investigate your issue. If you have a fault reference number can you send it through to us in a DM and we can have a look into the current notes to see what is happening. -D
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Telstra 1h
Replying to @aBeniTF
Not a problem at all Beni. Please let us know how this goes though. - Iain
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Telstra 1h
Replying to @aBeniTF
This would be up to NBN based on how many reports and work needed sorry. It could be weeks or months being their line and work needed. - Iain
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Telstra 1h
Replying to @JasonGellatly
If the outage had been cleared with no change to your connection then I would suggest talking to the tech support team so they can escalate your issue on 133933 or live chat online here -D
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Telstra 1h
Replying to @aBeniTF
We would test the line and account on our end and if all is set up correctly with us, then we would need to pass this onto NBN. We won't be able to confirm when work would be arranged but they can be advised of the issues in that area and possible ETA's. - Iain
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Telstra 2h
Replying to @aBeniTF
Sounds like the issue is not on our end and something NBN need to fix in this case sorry. Was this reported to NBN for work being needed? - Iain
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Telstra 2h
Replying to @aBeniTF
Thanks. For NBN technical support please give us a call on 1800 834 273 and we can check on this for you. We may need to advise NBN of work needed in the area if nothing has been found on our end. Let me know how you go though. - Iain
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Telstra 2h
Replying to @BenedictOShea1
Unfortunately we do not have additional info through social media but the faults team should be able to check into the details and look into interim data options for you on 133933 for ADSL/Cable, 1800834273 for NBN or Live Chat online here -D
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Telstra 2h
Replying to @aBeniTF
Sorry to hear this doesn't help improve the service Beni and I can understand the frustration this would cause. What connection type is this for? - Iain
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Telstra 2h
Replying to @mooresaoz
Sorry to hear of the delivery issues Brian. Have you spoken to Startrack directly to see if this was returned or if this is at the post office? - Iain
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Telstra 2h
Replying to @snarkyboojum
Very sorry to read about your ongoing issues making a payment via your mobile device. You can access a full range of payment options here: I sincerely hope that you can locate an option that works however please let us know if you have any issues - Jimmy
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Telstra 2h
Replying to @davidalldis13
Hi David, This is certainly not the experience that we want our customers to have, Have you been able to locate any updates on the Telstra outage page -Ads
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Telstra 2h
Replying to @sarahallen772
Hi Sarah, we have not been advised at this stage of any concerns. Are you still having difficulty making payment for a movie? - Jo
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