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Please direct any customer service enquiries to 13 11 55 or social@suncorp.com.au. Page guidelines:
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Suncorp Sep 16
Replying to @FFantazmic
I'm so sorry you've had an experience that's left you so frustrated. If you'd like to send further information regarding your complaint via dm, I can look into this further. - Jess
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Suncorp Sep 14
Replying to @DestinSparks
Hi! I'm sorry to hear you're having trouble with our app. Please call our App support team on 1300 786 277 or email appsupport@suncorp.com.au for further assistance. - P
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Suncorp Sep 10
Internet, mobile, and phone banking and the banking features of the Suncorp App will be unavailable from 11:15pm Saturday, 12 September to 4:00am AEST on Sunday, 13 September. Call 13 11 55 for assistance.
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Suncorp Sep 10
Replying to @allanascloset
Hi there, how stressful! I can completely understand why this would be concerning. You'll need to speak to our banking specialists on 13 11 55, and they'll be able to help you dispute the transaction. - M
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Suncorp Sep 9
Replying to @dailyju5tin
Hi there, thanks for taking the time to get in touch. It would be best to get in touch with our friendly banking team on 13 11 55 to discuss withdrawal fees after the closure of this branch :) - J
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Suncorp Sep 8
Replying to @DigitaShaun
Hi Shaun, we are completely separate banks. We do offer Apple Pay for visa debit cards and google pay for credit & visa debit cards. :) - J
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Suncorp Sep 8
Replying to @aRandomJordan
Hi Jordan, we offer Samsung pay for our Clear Options credit cards only. Do you happen to have a Suncorp Visa Debit Card? If so, you can use Google Pay, details here: - Adrian
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Suncorp Sep 7
Replying to @FionaLakeAus
I didn't know the service you required from your previous post. If you're wanting to make a cash deposit, there are stores where the ATMs does have cash deposits. You can also do withdrawals and deposits at Aus Post stores that offer banking services too -Ollie
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Suncorp Sep 7
Replying to @FionaLakeAus
Hi Fiona, due to the current COVID-19 restrictions, it has also affected our store hours. If you do require further information regarding store hours, please use our 'Locate Us' tool on our website. You can also do most of your banking online or by calling through -Ollie
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Suncorp Sep 7
Replying to @aRandomJordan
Hi Jordan. Supported devices can run Google Pay and Samsung Pay wallets. You’ll need to download the Google Pay app and add your Suncorp Visa Debit card to the wallet. Please note that Google Pay isn't compatible with Samsung Galaxy wearable devices. - Prab
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Suncorp Sep 7
Replying to @PaulRumens
Hi Paul, thanks for taking the time to get in touch. It is concerning to hear about the reoccurring error. At this stage we aren't able to offer digital wallet options for our credit card products. However, this is something we hope to achieve in the near future. - Jake
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Suncorp Sep 4
Replying to @0watchthisspace
Hi there, I can understand why an unexpected increase would come as a surprise. There's a number of reasons policies change year to year, which you can find here: . If you'd like your renewal to be renewed, please DM us or email social@suncorp.com.au - M
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Suncorp Sep 1
Replying to @TMFScottP
Hi Scott, we're always committed to assisting both our current and prospective customers find the most competitive rate for their individual circumstances. To discuss the options available, please contact one of our banking specialists directly on 13 11 55. - M
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Suncorp Aug 28
Replying to @AlexDevantier
We only have a partnership with rediATMs currently, we haven't had a partnership with Bendigo Bank in quite some time. I apologise for the inconvenience. - Maddy
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Suncorp Aug 28
Replying to @fakeleenda
Hi! That's sounds very concerning. So that we can help you further with this, can you please call through to our banking team on 13 11 55? - Prab
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Suncorp Aug 28
Replying to @AlexDevantier
Hi there AJ, Suncorp Bank ATMs and rediATMs are fee-free for our customers. You can use the Locate Us tool on our website or app to find the closest one to you: - Maddy
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Suncorp Aug 24
Replying to @PaulRumens
Hi Paul. After having been with us for such a long period of time I can understand why this'd be disappointing. So that we can discuss what maybe causing the delay with your application please contact our banking team on 13 11 55 to discuss this further. - Prab
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Suncorp Aug 22
Replying to @PPLPUP
I'm sorry to see you'll be cancelling your insurance with us Len. If there was anything you wanted to discuss regarding your policy, you're always welcome to send a pm or contact us on 13 11 55. - J
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Suncorp Aug 22
Replying to @ChristineBacal3
Hi Christine, we appear to have been experiencing separate issues with our internet banking, which have since been resolved. Please contact our banking team on 13 11 55 if you continue to experience any technical issues. - Mori
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Suncorp Aug 22
Replying to @DarrynConnolly
Hi Darryn, we're currently investigating the cause of the issues being experienced on our internet banking platforms. Apologies for any inconvenience caused, and we'll have this resolved as soon as possible. - Mori
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