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SunView Software
Powering the Intelligent Enterprise
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SunView Software 19h
"A Gartner study poses that, 'By 2019, IT service desks utilising machine learning enhanced technologies will free up to 30% of support capacity.'"
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Userlane Jun 21
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SunView Software Jun 21
What does your ideal request management process look like? Most people would use words such as “smooth,” “hassle-free,” and “fast.” At many organizations, request management is anything but those things.
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SunView Software Jun 19
A great way to drive your IT Organization's maturity to the next level is to separate your standard requests from break/fix type of incident tickets. Read our blog post below to learn more!
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SunView Software Jun 15
Having trouble understanding the ITIL language? Check out our 35 Key Terms and Definitions eBook to expand your ITIL vocabulary.
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SunView Software Jun 14
agencies are taking a strong look at using to help strengthen its decision making and create operational efficiencies.
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SunView Software Jun 12
Is your IT department being bogged down by tier 1 tickets? Empower your end users to find solutions faster with ChangeGear Service Manager, so your support staff can work more efficiently.
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SunView Software Jun 11
How automated is your service desk? Check out this blog post by to learn how increased automations can close the process gaps in your organization.
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SunView Software Jun 8
Configuration Management Systems provide insights into performance, maintenance, trends in use as well as security, vulnerabilities and historical data on the whole IT enterprise. Read the eBook below to learn more!
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SunView Software Jun 7
Read below for a quick start guide to ITIL processes and learn more about the five stages of the Service Lifecycle.
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SunView Software Jun 6
Is ITSM "ready" for the future? Read this article and discover how new innovations in and machine learning are helping to make smarter for the new digital enterprise.
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SunView Software Jun 5
Thank you to for inviting us to their symposium. We can't wait to see you all again next year!
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SunView Software Jun 5
We're in Chantilly, VA for the Leidos Symposium! Stop by table 8 to learn more about AI for ITSM.
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SunView Software Jun 5
Read this article written by a VP to learn about trends that will define the future workplace.
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SunView Software Jun 4
Since Service Request Management is fully integrated with , any Service Request ticket can be easily escalated to an Incident, Problem, Change or Line-of-Business Process.
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SunView Software Jun 1
Today is the official start of hurricane season. Does your IT department have a solid plan in place to deal with natural disasters?
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SunView Software May 31
Service desk efficiency doesn't happen by accident. But, with a determined effort, inefficiencies can be minimized and your service desk can solve users' problems quickly and effectively.
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SunView Software May 30
Explore thought leadership and informative content about Service Desk, ITIL, Change Management, DevOps, AIOps and more in the SunView Software Resource Center!
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SunView Software May 29
Read this article by to learn more about what is, what it can do, and what it will change.
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SunView Software May 28
"Land of the free because of the brave." We wish you a happy Memorial Day!
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