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Steve Monaghan
Always learning. Always participating. Always connecting.
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Steve Monaghan Jan 29
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Steve Monaghan Jan 26
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Steve Monaghan Oct 25
leaves customers on the hook for USD2158 for identity theft services on 10 year passports.
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Steve Monaghan Oct 24
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Steve Monaghan Oct 9
GenLife representing the future of insurance
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Steve Monaghan Sep 26
cx fail. Apart from the obvious spelling error, the 'we have a 12:10am booking' routine places them in the top 10 along with &
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Steve Monaghan Sep 17
It's amazing how close to the center the edge can be. Interesting to see the sudden urgency for financial institutions under pressure to transform.
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Steve Monaghan Aug 4
Only an economist could explain Amazon's pricing. Kindle $5 more expensive than List Price Hardcover. And yet you save $16.09 on a $4.15 discount. Bewildering. Any ideas?
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Steve Monaghan Jul 23
Enabling deep learning in regulated industries ...
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Steve Monaghan Jul 23
does it again with diamond benefit bookable upgrades that can't be booked. My mistake for booking a CX flight after a couple of hundred thousand miles with other airlines.
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Steve Monaghan Jul 10
How the heck do you criticise someone doing their best to help? Deploying their own capital and resources. Well done!
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Steve Monaghan Jun 2
Thank you for encouraging the switch to other airlines. 12 flights into the , viva la difference!
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Steve Monaghan May 18
Replying to @cathaypacific
I did. Your Diamond customer service teams response was basically hope you have a better experience next time. I took their advice. It worked. I'm enjoying a better experience on other airlines.
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Steve Monaghan May 18
Failure to make a 20c call costs 6 flights in two weeks and counting.
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Steve Monaghan May 11
Hello JAL. Hello Tokyo. Great to be back.
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Steve Monaghan May 9
Note to Cost of making a call regarding a left bag at first class check in 20c. Cost of not making that call ... zero. Zero business that is. with other airlines.
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Steve Monaghan May 6
I see why is failing. After an appalling service failure just wish your diamond customer a better experience next time. Problem solved apparently.
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Steve Monaghan Apr 19
Transforming an industry is tough. Ask Apple before it turned. Eating glass. Staring at the abyss. As a customer, right behind
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Steve Monaghan 18 Nov 17
Replying to @shaynil
Africa needs to leapfrog to AI First for Insurance to drive cost leadership, inclusion and prevention.
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Steve Monaghan 21 Oct 17
For Rent: White house with black iron fence. Derelict due golf commitments. Current tenant says it's a dump. Intellectual renovation needed.
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