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SpotifyCares
Official support. For tech queries, let us know your device/operating system. For payment queries, drop us a DM!
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SpotifyCares 16s
Replying to @katyhall80
Hmm. Can you DM us your account's email address or username? We'll take a look backstage /CA
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SpotifyCares 1m
Replying to @makxisa
Hey there! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes /YK
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SpotifyCares 1m
Replying to @Warrangota
Hi, help's here! Can you try to see if logging out > restarting your desktop > logging back in to your account makes a difference? /DV
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SpotifyCares 1m
Replying to @jessiitye
Hey there! That's not cool. Does logging out > restarting the device > logging back in help? Keep us posted /VR
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SpotifyCares 3m
Replying to @AleksProxy
We hear you. Can you try using the web player in an incognito window? Let us know how it goes /EX
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SpotifyCares 5m
Replying to @NWTRNBMB
Got it. Are you getting a specific error message? Keep us updated /NR
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SpotifyCares 6m
Replying to @josiah_schurter
Thanks for the info. Is your Bluetooth on? If so, could you turn it off and see if anything changes in the app? Let us know what happens /QZ
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SpotifyCares 6m
Replying to @fernnweh
Hey there, help's here! Could you let us know the operating system and Spotify version you're using? We'll see what we can suggest /YS
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SpotifyCares 6m
Replying to @JaxonDavid13
Hey Jaxon, help's here! Could you let us know the device, operating system, and Spotify version this is happening on? We'll see what we can suggest /VB
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SpotifyCares 6m
Replying to @dontcallmeRy
Hey there, help's here! Could you let us know the device, operating system, and Spotify version you're on? We'll see what we can suggest /YS
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SpotifyCares 8m
Replying to @boymikey
Got it. Could you try logging out > restarting the device > logging back in? Let us know how it goes /KE
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SpotifyCares 9m
Replying to @harterrt
Hey Ryan! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes /PT
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SpotifyCares 9m
Replying to @ChillMilan
Hi! We've just replied to your DM. Let's continue chatting there /OS
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SpotifyCares 10m
Replying to @youss_elmagboul
Hey there, help's here! Could you send us a DM with your account's email address? We'll take a look backstage /YS
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SpotifyCares 10m
Replying to @anthonees
Got it! Best thing to try here is a reinstall. Just follow the steps at . Let us know how it goes /RM
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SpotifyCares 11m
Replying to @NWTRNBMB
Hey there! Could you try the troubleshooting steps at , and see if it's possibly a connection issue? Let us know how you get on /NR
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SpotifyCares 11m
Replying to @FlyingLunchbox
Hey there! That's not cool. Does logging out > restarting the device > logging back in help? Keep us posted /PT
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SpotifyCares 12m
Replying to @CoreyLssgn600
Hmm. We can confirm that Spotify isn't down. Can you let us know what device and OS you're rocking? We'll be standing by /EX
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SpotifyCares 12m
Replying to @TheInscrutableJ
Hey there! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes /NR
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SpotifyCares 12m
Replying to @Stephenwithoutv
Hey there, help's here! Could you let us know the device, OS, and Spotify version you're using? We'll see what we can suggest /HK
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