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Southwest Airlines
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Southwest Airlines 3m
We want to make sure we are doing all we can to allow you to travel Safely, Brian, we would appreciate the opportunity to welcome you onboard again when the time is right! ✈️ -Tayler
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Southwest Airlines 10m
Replying to @AshAurorae
We apologize for the delay in our response, Ash. Send us a DM with your case number so we can speak further. -Gabriel
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Southwest Airlines 31m
Replying to @pto214
Thank you for sharing, Patrick. We’re genuinely sorry to hear that other Customers weren't wearing their mask properly, and for any disappointment in our response. Please DM your confirmation #, so we can document your experience and begin a formal complaint. -Allison
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Southwest Airlines 33m
Replying to @RoyalVince
We expect our Employees to lead by example in the current climate and should be wearing their masks properly. Naturally, we’re sorry if that wasn’t your experience, and we appreciate you letting us know. Please know your feedback has been taken to heart. -Gabriel
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Southwest Airlines 36m
Replying to @williambacky
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Southwest Airlines 37m
Replying to @_brianastewart
We appreciate the shout out, Briana! We will keep doing our best to make you proud.❤️💙💛 -Gabriel
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Southwest Airlines 48m
Replying to @williambacky
Such a beautiful bird! Thanks or sharing this moment with us, and we can't wait to have you onboard, William.💙❤️💛✈️ -Jeni
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Southwest Airlines 50m
Replying to @miketay54671147
Hey there! This certainly doesn't sound like a typical Southwest experience, and we're so sorry. We'd like to learn more about what happened. When you have a moment, please DM your confirmation #, and please elaborate on what happened. -Jeni
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Southwest Airlines 1h
Replying to @thomasxtaylor
Hey there, Tom! We're thrilled to hear your recent experience onboard was a pleasant one. Feel free to DM your confirmation number, so we can pass along the kind words. -Tayler
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Southwest Airlines 1h
Replying to @jaseminemarie18
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Southwest Airlines 1h
Replying to @NitroBeast93
Hey! Yes, you can check in for your flight starting at 24 hours prior to your departure. You may also check-in for your flight in your Southwest Account or on your iOS or Android device w/ our iPhone, iPad, or Android app. We're excited to have you onboard!💙❤️💛✈️ -Jeni
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Southwest Airlines 2h
Replying to @TheGrumpyEmu
We apologize if you witnessed inconsistencies w/ our mask policy during your trip, especially if more than one Passenger wasn’t appropriately wearing their face covering. We know how important these measures are, and we appreciate you relaying your feedback. -Tayler
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Southwest Airlines 2h
Hand sanitizer available in the terminal, and personal wipes available to Customers onboard. Learn more about what the Southwest Promise means when you are ready to fly.
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Southwest Airlines 2h
Replying to @JuliaHellwege
We'll still be sending those drink coupons each time you complete ten flights regardless of how long it takes. See you soon! -Alice
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Southwest Airlines 2h
Replying to @24chadster
We apologize for any frustration. Please know, it is ultimately up to our Gate Agents to make the final decision on approved masks. If they disapprove of the mask, they will provide you with an approved mask for travel. Nevertheless, we appreciate your feedback. -Gabriel
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Southwest Airlines 2h
Replying to @ua1928
Hey there. Send us a DM with your confirmation number and we can speak further. -Gabriel
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Southwest Airlines 2h
Replying to @JuliaHellwege
Good news, Dr. Julia! Any drink coupons with an expiration date in 2020 will be honored through December 31, 2020, so keep saving them for now. We look forward to the next time we get to welcome you onboard. Cheers! -Alice
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Southwest Airlines 2h
Replying to @JasonFrazerTV
Hi there, Jason. Thanks for reaching out to me here. Do you mind DMing your Rapid Rewards number to us? -Rocky
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Southwest Airlines 3h
Replying to @fuqthots
You never know, Elle. Being hangry is a real thing! Nevertheless, I hope you enjoy your trip and take care. -Gabriel
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Southwest Airlines 3h
Replying to @fuqthots
Sorry about that, Elle. Hopefully we can service some snacks on your flight shortly. -Gabriel
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