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ScotRail
Hello! We’re here to help 0530 - 0000 Mon-Fri, 0600 - 0000 Sat & 0700 - 0000 Sun. Spot a safety issue? Speak to staff or our Help Points immediately. Thanks!
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ScotRail 31m
Replying to @glimmercommie
Sorry for the confusion, Kirstie, I'll feed this back. ^Dean
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ScotRail 46m
Replying to @glimmercommie
Hi Kristie, sorry to hear this. Which service are you referring to? ^Dean
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ScotRail 1h
Replying to @sagarzan
No problem, you can use our online form to submit a complaint: ^Dean
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ScotRail 1h
Replying to @sagarzan
Hi there, sorry to hear this. Can you give me a little more information? ^Dean
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ScotRail 2h
Hi Jamie, sorry to hear that. Please don't hesitate to give us a wee message with the carriage number if you spot something that you think needs looking into. ^Dean
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ScotRail 2h
Replying to @LennieJim
Hi James, We've refurbished our Class 156s. They have new carpets, seats, sockets, WiFi, accessible loo, passenger info system and better heating. We've repainted inside & out too.^Dean
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ScotRail 2h
Spotted the Express Team? They work onboard our brand new Express trains on the Edinburgh - Glasgow via Falkirk High route, making sure they always look their best!
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ScotRail 2h
⚠️ 🔧 Our Kilmarnock – Dumfries services are being replaced by buses in both directions until 25 July to allow for track maintenance. now, as journey times will be extended.
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ScotRail 3h
Replying to @carlamiller810
Hi Carla, we run 2,400+ services per day. ^Dean
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ScotRail 3h
Replying to @MissHMoffat
No problem, sorry for the delay. We'll get you moving again asap. ^Dean
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ScotRail 3h
Replying to @GentlemanJamie
Hi Jay, can you provide me with the carriage number and I'll look into this? ^Dean
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ScotRail 3h
Replying to @MissHMoffat
Hi there, it looks like you're being delayed due to a broken down train up ahead. Have a wee chat with our crew and they'll keep you updated. ^Dean
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ScotRail 3h
Replying to @CalumJohnWalker
Not that I'm aware of, have a wee chat with the station staff, there's someone there until 2310. ^Dean
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ScotRail 3h
Replying to @CalumJohnWalker
Hi Calum, there are. The toilets are located on Platforms 1 and 2. ^Dean
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ScotRail 3h
Replying to @13Quinny
Hi there, sorry to hear that. There's another service due at 2108. ^Dean
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ScotRail 4h
Replying to @Jiinx88
Hi there, you can give our colleagues a call and they can discuss your case with you: 0344 811 0141 option 3
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ScotRail 4h
The responses won't get deleted, Ross. Any information our colleagues require, they will be given. You can also take a screenshot if you prefer, there's no reference number that we can give. ^Dean
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ScotRail 4h
I don't have an interaction ID, Ross, it's a public conversation so copying the link to the original tweet or screenshotting would be fine. ^Dean
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ScotRail 4h
Hi Ross, we've discussed this as much as we can through Twitter. If you'd like to lodge a complaint or discuss this further then please speak with our Customer Relations team who's better placed to deal with your queries. More info here: ^Dean
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ScotRail 4h
Replying to @azmo5
Thanks, I've reported this. ^Dean
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