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Safaricom PLC
The leading provider of converged communication solutions in Kenya. We're online 24/7 to serve you! Ask on or
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Safaricom PLC 3h
Replying to @Vic30279896
Hi Victor. ^MC
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Safaricom PLC 3h
Replying to @msidika
Hey Myra we will advise when ready to do this. Please bear with us. ^JN
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Safaricom PLC 4h
Replying to @the_Village_OG
Hi Victor, the seem to be promotional messages. Kindly deactivate the Marketing messages on dialing *456#ok, reply with stop>Promotional messages>Stop promotional Messages, enter the sender's number/name. ^AO
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Safaricom PLC 4h
Replying to @MrTanui1
Hello Tanui. We will send to the one which is most active in the network. ^SM
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Safaricom PLC 4h
Replying to @BrianOkwiri2
Hi Brian, kindly note reversal is done on the available amount at the recipients account.If the recipient has used some amount and you want to follow up.kindly report to the Police for assistance.^OM
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Safaricom PLC 4h
Replying to @KigwaJoyce
Hey, note that only the ID is what is used to award the bundles and can only be awarded once. ^JN
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Safaricom PLC 4h
Replying to @822580e599e4404
Hi Kiruu, share the Mpesa Transaction Code for further assistance.^OS
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Safaricom PLC 4h
Replying to @calvince_okumu
We are checking shortly. ^AB
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Safaricom PLC 5h
Replying to @Hyzoh_254
Hey sorry for this. This was a system hitch. Please liase with Jumia they will assist. ^JN
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Safaricom PLC 5h
Replying to @jeichegee
Ok, on it. ^JN
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Safaricom PLC 5h
Replying to @Wamaithamugure
Hi Wamaitha, we plan to rollover the country in phases. For more information check here; .^CS
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Safaricom PLC 5h
Replying to @_ojow
Hi Ojow, kindly clarify the issue and share the account number.^KI
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Safaricom PLC 6h
Replying to @jeichegee
Hello, DM your store number, organization name and error message. ^AA
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Safaricom PLC 6h
Replying to @x_njugi
Please see DM Njugi. ^MI
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Safaricom PLC 6h
Replying to @henry2kimathi
Hi Henry, that's a handset issue. Keep safeguarding your security details if around untrustworthy individuals, also secure the handset with security passwords such that nobody can use it without authorisation. ^WW
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Safaricom PLC 6h
Replying to @mwendwa_jeremmy
• A phone number that is in the area at the moment or SMS to 5555 with the nature of problem, duration and location (Free of charge).^CS
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Safaricom PLC 6h
Replying to @mwendwa_jeremmy
Hi Mwendwa, sorry about that. Kindly for faster resolution DM your number with:​ ​ • Duration of the issue: (When did the problem begin?)​ • Issue: e.g. low signal/unable to call/unable to access internet
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Safaricom PLC 6h
Replying to @Ninanyce
Kindly send an E-mail request to Safaricomhome@safaricom.co.ke and you will be assisted within the shortest time possible. ^WW
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Safaricom PLC 6h
Replying to @kellykigera
DM your phone number and exact location. ^AA
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Safaricom PLC 6h
Replying to @calvince_okumu
Dealing. ^AA
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