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SWR Help
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SWR Help 14m
your journey this evening Dr Simmons. ^NM. 2/2
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SWR Help 14m
The overhead cable is not related to the railway and ithe preventative steps were taken due to concerns that an electricity cable may come down on the railway line. This was a safety issue and together with we have acted accordingly. Apologies for the delay to 1/2
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SWR Help 21m
Replying to @alicksimmons
Apologies Alick, but this is due to issues with an overhead cable being close to the railway line. It was necessary to regulate services whilst work was undertaken to rectify the damage. ^NM
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SWR Help 42m
Replying to @oconnor71
Hi Nicola, the telephone number for our customer service team is 0345 6000 650, they're open daily from 06:00 - 22:00. ^JM
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SWR Help 2h
Replying to @EricMah11113409
Hi Eric, if it's covered then our fleet team will already be aware, thanks for reporting this. ^JM
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SWR Help 2h
Replying to @SheppertonWarr1
Hi, I'm sorry to see this, I can see the system lost connection to the boards earlier this afternoon, I'll get this reported. ^JM
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SWR Help 2h
Replying to @solentguy
Thank you for your feedback. ^JM
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SWR Help 3h
Hi Simon, I'm sorry for the delayed response, were you able to connect to the WiFi in another carriage? ^JM
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SWR Help 3h
Replying to @JPLsw20
Hi Joe, I'm sorry to hear this, does this only happen when you're trying to use the app on our WiFi or does it happen without it too? ^JM
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SWR Help 3h
Replying to @Stuarsenal75
Hi Stu, this train just left now. I'm very sorry for the delay to your journey. ^JH
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SWR Help 3h
Replying to @charlie1609
I'm sorry to hear this Charlotte, I'll feed this back to our service managers. ^JM
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SWR Help 4h
Replying to @SezSaysStuff
I'm very sorry for this, Sarah. It is due to congestion in the area. ^JH
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SWR Help 4h
Replying to @nmoorse
Hi, this service is scheduled to be 10 coaches under our current timetable, unfortunately this is formed of 8 coaches today due to our class 442's not entering service. At this time, we do not have a date for when they will enter, sorry for any inconvenience caused. ^JM
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SWR Help 4h
Replying to @commute_this
Hi Dave, this train has left 5 minutes late from Waterloo. I'm sorry it is due to congestion in the area. ^JH
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SWR Help 4h
Replying to @SezSaysStuff
Hi Sarah, this train has just left. It was delayed because it was waiting for the signal. I'm very sorry for the delay to your journey.^JH
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SWR Help 4h
Hi, the train is now waiting for the signal to start. Sorry for the delay to your journey. ^GV
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SWR Help 4h
Replying to @ToriaACole
Hi Victoria, the train left 4 minutes late because it was waiting for the signal. I'm very sorry for this delay. ^JH
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SWR Help 4h
Replying to @SezSaysStuff
Hi Sarah, sorry for the delay to your journey. WI have been informed that the train should be on the move soon. ^GV
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SWR Help 4h
Hi David, yes they've been made aware. ^JH
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SWR Help 4h
Replying to @jusstevenson
I'm sorry for the delay to your journey this evening Justine. ^JM
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