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Celia 10 Apr 17
Replying to @RyanRuggiero @united
This is awful
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Adam VanHo ๐Ÿ‡บ๐Ÿ‡ธ 10 Apr 17
How about if admits that they shouldn't be overbooking their flights?
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Glen 10 Apr 17
Replying to @RyanRuggiero @united
Holy shit United is just digging its own grave. Not even once the CEO thinks they made a mistake! Wow!
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Charlie๐Ÿ•Š 10 Apr 17
This letter/email to airline employees belongs in the crapper. United needs new PR people, perhaps new management. Ok, Oscar has to go.
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Yunghi Kim 10 Apr 17
It reads like lack of regard for the customer but just they are a tool. What happened to customer service?
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hellmouse 10 Apr 17
Replying to @RyanRuggiero @united
Why is it the man's fault? He paid for his ticket. He was boarded. He was in his seat. What did he do wrong? Why was he dragged off?
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MJR jnr 10 Apr 17
Replying to @RyanRuggiero @united
Just. Stop. Compounding. Your. Mistake.
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Jeffrey Kanige 10 Apr 17
Replying to @RyanRuggiero @united
OK, now I'll pile on. Here's the basic training video.
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Laura 10 Apr 17
Replying to @RyanRuggiero @united
"denied boarding" but he was already checked in and boarded. are they really trying to falsify the narrative so obviously?
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Neville 10 Apr 17
Replying to @RyanRuggiero @united
The lack of empathy or acknowledgement of their role in creating this issue is breathtaking.
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hellmouse 10 Apr 17
Replying to @RyanRuggiero @united
Are they going to drag customers off planes regularly now? Find another way to get the crew to KY. Don't physically accost your customers.
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Glen 10 Apr 17
I can't believe they still don't think they made a mistake - let alone a massive one
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Deep State Boss 10 Apr 17
Replying to @RyanRuggiero @united
Was it overbooked or they didnt plan for crew? Not sure.
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Helter 10 Apr 17
Seriously: Violating first rule of crisis PR: Admit your error !
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๐Ÿ”ฅ๐Ÿ”ฅ ๐Ÿถ Shep โ˜•๏ธ ๐Ÿ”ฅ๐Ÿ”ฅ 10 Apr 17
Replying to @RyanRuggiero @united
lol the CEO is clueless. The poor guy paid for his seat.
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Robert 10 Apr 17
Replying to @RyanRuggiero @united
This is awful! They put employees over paying customers including a doctor who needed to get to his patients!
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mcarey 10 Apr 17
Replying to @RyanRuggiero @united
It's a four-hour drive Chicago to Louisville. The Crew could have driven. No matter, WRONG to physically deplane a customer.
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The Media 10 Apr 17
Replying to @RyanRuggiero @united
Rhey shouldn't have had to pull 4 people from their plane in the first place. Someone screwed up before this even happened.
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no market has ever been in equilibrium 10 Apr 17
Replying to @RyanRuggiero @united
Poor United, put out by that recalcitrant passenger
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