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Adam VanHo Apr 10
How about if admits that they shouldn't be overbooking their flights?
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Glen Apr 10
Replying to @RyanRuggiero @united
Holy shit United is just digging its own grave. Not even once the CEO thinks they made a mistake! Wow!
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Charlie Apr 10
This letter/email to airline employees belongs in the crapper. United needs new PR people, perhaps new management. Ok, Oscar has to go.
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Yunghi Kim Apr 10
It reads like lack of regard for the customer but just they are a tool. What happened to customer service?
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hellmouse Apr 10
Replying to @RyanRuggiero @united
Why is it the man's fault? He paid for his ticket. He was boarded. He was in his seat. What did he do wrong? Why was he dragged off?
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MJR jnr Apr 10
Replying to @RyanRuggiero @united
Just. Stop. Compounding. Your. Mistake.
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Jeffrey Kanige Apr 10
Replying to @RyanRuggiero @united
OK, now I'll pile on. Here's the basic training video.
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Laura Apr 10
Replying to @RyanRuggiero @united
"denied boarding" but he was already checked in and boarded. are they really trying to falsify the narrative so obviously?
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Neville Apr 10
Replying to @RyanRuggiero @united
The lack of empathy or acknowledgement of their role in creating this issue is breathtaking.
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hellmouse Apr 10
Replying to @RyanRuggiero @united
Are they going to drag customers off planes regularly now? Find another way to get the crew to KY. Don't physically accost your customers.
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Erik Apr 10
Replying to @RyanRuggiero @united
Was it overbooked or they didnt plan for crew? Not sure.
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Helter Apr 10
Seriously: Violating first rule of crisis PR: Admit your error !
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Robert ⚾ Apr 10
Replying to @RyanRuggiero @united
This is awful! They put employees over paying customers including a doctor who needed to get to his patients!
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mcarey Apr 10
Replying to @RyanRuggiero @united
It's a four-hour drive Chicago to Louisville. The Crew could have driven. No matter, WRONG to physically deplane a customer.
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The Media Apr 10
Replying to @RyanRuggiero @united
Rhey shouldn't have had to pull 4 people from their plane in the first place. Someone screwed up before this even happened.
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Jedgar, MBA Apr 10
Replying to @RyanRuggiero @united
Poor United, put out by that recalcitrant passenger
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((Sjarif Goldstein)) Apr 10
Replying to @RyanRuggiero @united
How can someone be "denied boarding" when he's already on the plane?
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Gary McGraw Apr 10
Replying to @RyanRuggiero @united
wow. has no earthly idea how to hire adults or handle a crisis. Lets call this CONTROLLED FLIGHT INTO TERRAIN
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Gary McGraw Apr 10
Replying to @RyanRuggiero @united
Those of you who own stock in your 401K mutual funds need to divest. Stock did not suffer so the Board does not care.
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