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Adam VanHo 🇺🇸 Apr 10
How about if admits that they shouldn't be overbooking their flights?
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Glen Apr 10
Replying to @RyanRuggiero @united
Holy shit United is just digging its own grave. Not even once the CEO thinks they made a mistake! Wow!
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Charlie🕊 Apr 10
This letter/email to airline employees belongs in the crapper. United needs new PR people, perhaps new management. Ok, Oscar has to go.
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Yunghi Kim Apr 10
It reads like lack of regard for the customer but just they are a tool. What happened to customer service?
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MJR jnr Apr 10
Replying to @RyanRuggiero @united
Just. Stop. Compounding. Your. Mistake.
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Laura Apr 10
Replying to @RyanRuggiero @united
"denied boarding" but he was already checked in and boarded. are they really trying to falsify the narrative so obviously?
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Deep State Boss Apr 10
Replying to @RyanRuggiero @united
Was it overbooked or they didnt plan for crew? Not sure.
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Helter Apr 10
Seriously: Violating first rule of crisis PR: Admit your error !
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Robert Apr 10
Replying to @RyanRuggiero @united
This is awful! They put employees over paying customers including a doctor who needed to get to his patients!
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The Media Apr 10
Replying to @RyanRuggiero @united
Rhey shouldn't have had to pull 4 people from their plane in the first place. Someone screwed up before this even happened.
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Butters Apr 10
Replying to @Yunghi @adamvanho and 3 others
Yes! Tools are what they are. I will never fly with them after this. I hope that poor man gets a lawyer.
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Rob Wu Apr 10
Replying to @RyanRuggiero @united
Statement says there are things they can learn from it, but learn what? They say procedure followed, had no choice.etc, where's the lesson?
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AJ the Geek Apr 10
Replying to @tailor31415
And what's this thing about passenger running to the back of the plane? Anyone confirm he did that prior to video? Doesn't make sense.
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DaphneDoGood Apr 10
In CEOs letter is sounds like they employees demanded to be on flight after all passengers boarded & no one was aware of this ahead of time
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Mark Fox Apr 10
If the employees had to be on that plane so badly, then they should of had those seats pre-blocked to prevent anyone being allocated to them
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Butters Apr 10
They need a new CEO lol.
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Butters Apr 10
Hahaha!
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Adam VanHo 🇺🇸 Apr 10
He was supposedly a doctor who had to see patients the next day. Does even care about their passengers' schedules? Or his patients?
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DaphneDoGood Apr 10
Confiscate all cellphones &recording devices so video could be erased
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