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Royal Mail
Welcome to the official Royal Mail Twitter account. We're here to help 8am-6pm Mon-Fri, 8am-1pm Sat, and 9am-2pm Sun.
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Royal Mail 1h
Replying to @sali_says
Hi Laura, the post box was emptied at 17.46 today. It may have just been empty today. I'm sorry for the concern this caused. MT
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Royal Mail 1h
Replying to @louster_p
Hi Louis, can you send us an email to the address my colleague provided to you so that we can escalate this? MT
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Royal Mail 1h
Replying to @hollyakaholly_
look into this for you? MT
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Royal Mail 1h
Replying to @hollyakaholly_
Hi Holly, I'm really sorry to hear that an item hasn't arrived. Can you DM us the tracking number and address so we can...
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Royal Mail 1h
Replying to @_MLT92
Hi Matt, I'm really sorry to hear about this. Can you DM us the tracking number and delivery address for the item? MT
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Royal Mail 1h
Replying to @RebeccaSouth01
Sorry to hear this Rebecca, how had the item been packaged? ^km
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Royal Mail 1h
Replying to @DriftsOfSummer
It looks like it's a (poorly) written 20/9 Chloe. ^km
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Royal Mail 1h
Replying to @permatangod
Thanks Ivan. Would the item fit through a letterbox? ^km
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Royal Mail 2h
Replying to @smiliesarah
hI Sarah, did the sender of the item provide you with a tracking number that we could check for an update? MT
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Royal Mail 2h
Replying to @Tom_gilliford
DM us a tracking number so that we can look into this for you? Sincere apologies for any inconvenience caused. MT
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Royal Mail 2h
Replying to @Tom_gilliford
Hi Thomas, I'm afraid it's at the postie's discretion to leave an item and this is only possible with some services. Can you
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Royal Mail 2h
Replying to @pablopablopablo
Hi Pablo, have you logged a complaint about this? MT
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Royal Mail 2h
Replying to @_daniallan
Sorry to hear this, would you like our help in reporting this? ^km
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Royal Mail 2h
Replying to @AdamTutton
separate company. MT
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Royal Mail 2h
Replying to @AdamTutton
Hi Adam, I'm afraid you would have to contact Post Office about this complaint as this is one of their vehicles and we are a...
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Royal Mail 2h
Replying to @limeboyjoe @PostOffice
Hi Joe, as we're separate companies this is something you'd need to take up with ^km
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Royal Mail 2h
Replying to @FirminoR_9
Hi Martin, please see this link for info on how to raise a claim: I'm ever so sorry this happened. MT
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Royal Mail 2h
Replying to @Broken_Omega
Hi Stefan, I'm sorry to hear that this has happened items should not be placed in bins. Are the contents of the item OK? MT
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Royal Mail 2h
Replying to @Sophie_Lily__
Apologies Sophie, was it a trackable item? ^km
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Royal Mail 2h
Replying to @JamieDidds
on how a USB key is to be sent: I'm really sorry that this happened. MT
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