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Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus ( ); , and | Tweets are my own.
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Roy Atkinson retweeted
Symphony SummitAI 11h
. and debunked myths and discussed the integration of AI into in a recent webinar. Read here for a recap.
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Roy Atkinson 14h
Thanks very much for including me. Honored to be in great company!
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Roy Atkinson retweeted
Samanage 14h
Check out our round-up of some of the brightest minds in that you should follow:
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Roy Atkinson 14h
Replying to @JeffreyJKingman @Delta
Oof
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Roy Atkinson 15h
Replying to @MarkC_Avgi
You too, Mark!
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Roy Atkinson 16h
Ummm…. You folks know that *spending* is easier and shorter to type, write, and say than "the spend" - right?
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Roy Atkinson Mar 21
Really, Facebook??? Really? Facebook says it left “hundreds of millions” of user passwords unencrypted - NBC News
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Roy Atkinson retweeted
Amy Eisenberg Mar 21
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Roy Atkinson retweeted
Greg Sanker Mar 18
Always ask “why do we do this?”, but recognize that sometimes the answer is simply that we must. Optimize where possible. Change what you can. Accept that some things are external constraints.
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Roy Atkinson Mar 19
Replying to @ndytg @AlHopper_ and 19 others
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Roy Atkinson Mar 19
See you soon, Alaric!
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Roy Atkinson Mar 19
Acronym Cop: FTR = First Time Resolution
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Roy Atkinson retweeted
Vandana Singh Mar 19
Replying to @AlHopper_
A10. First define what the Service failure is according to your business and design service recovery plans accordingly.. In the first place - the Rep's shud be trained to provide FTR's if it is within their purview..
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Roy Atkinson Mar 19
Thank you all so much for joining the chat! The crew appreciates you! from and me.
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Roy Atkinson Mar 19
See you next time, Al!
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Roy Atkinson Mar 19
No worries - we just like to define ‘em.
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Roy Atkinson retweeted
Greg Ortbach Mar 19
A10: Earn & Learn... Earn their trust back by acknowledging the hardship caused, committing to the resolution, communicating internally to examine and learn what went wrong and what can be changed next time.
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Roy Atkinson Mar 19
Man, you are too legit…… never mind.
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Roy Atkinson Mar 19
Ooooo… Acronym Cop: RTO = Recovery Time Objective RPO = Recovery Point Objective SLA = Service Level Agreement.
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Roy Atkinson Mar 19
Replying to @ndytg
There’s no traffic jam on the extra mile - Roger Staubach
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