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Peter J. McGarahan
McGarahan & Associates helps organizations achieve service and support excellence and business value. By applying extensive real world experiences, focus and i
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Peter J. McGarahan Feb 7
Knowledge Management is Not Optional!!! Thank you Roy for the opportunity to share my experiences.
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Peter J. McGarahan Jan 30
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Peter J. McGarahan Jan 25
Thank you for providing me with the opportunity to share some of my thoughts and experiences with our service optimization approach and our continued pursuit to .
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Peter J. McGarahan Jan 13
Delivering a consistent quality Customer Experience requires a service strategy designed with the customer top of mind (from the outside-in)!
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Peter J. McGarahan retweeted
HDI Team Jan 10
HDI 2019 Conference & Expo Highlights: Using Data, Knowledge, and Analytics to Make Better Business Decisions: The First American Corp. Experience Session 201 w/
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Peter J. McGarahan Jan 4
What a great song and tribute. It made my day and realize all that I should be thankful for and what more I should do to help those truly in need.
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Peter J. McGarahan Dec 12
Honored to be included amongst these Industry Experts and always thankful to ICMI for the opportunity to share our experiences.
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Peter J. McGarahan Aug 18
"Gain Senior Stakeholder Confidence in the Service Organization By Pete McGarahan" by on
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Peter J. McGarahan Aug 16
"10 Knowledge Management Best Practices That Lead to Success " by on @LinkedIn@thinkHDI
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Peter J. McGarahan Aug 15
"Knowledge Management Is Not Optional. Our Service Desk's Journey to Embrace Knowledge Management" by on
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Peter J. McGarahan Aug 1
Thank you Lisa.
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Peter J. McGarahan Jul 31
I have been an active member of the HDI community for over 25 years. I was recently profiled in the HDI Member Spotlight within HDIConnect highlighting my contributions and influence as a service leader. :.
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Peter J. McGarahan Jul 30
The Service-Profit Chain is the foundation for establishing a company culture of putting the Employee-First and creating a memorable customer experience building loyalty and profitability!
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HDI Team Jul 25
What is your service desk data telling you and what you do you plan to do about it? . Words of wisdom from :
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Peter J. McGarahan Jul 18
Upskilling for the future of work versus training for today!!!
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Peter J. McGarahan Jul 3
Always be true to yourself and harness the power from within to rise above the ‘bad guys’. Honored to tell my formative story in this workplace bullying book
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Peter J. McGarahan Jun 20
I regularly assess my skills and always look to improve my existing skills or challenge myself to develop new ones.
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Peter J. McGarahan Jun 9
Honored to present at the 2018 ICMI Contact Center Conference (6/23). Special thanks to Heather for the hand-drawn, real-time Infographic.
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Peter J. McGarahan retweeted
Jim Rembach 27 Sep 17
"Do you ask your agents about the confidence they have in your knowledge base?"
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Peter J. McGarahan retweeted
Jim Rembach 27 Sep 17
"Provide knowledge at the speed of conversation."
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