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Peter J. McGarahan
McGarahan & Associates helps organizations achieve service and support excellence and business value. By applying extensive real world experiences, focus and i
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Peter J. McGarahan Jun 6
First American Financial (FAF) once again showed it’s strength in partnership, teamwork, commitment and leadership as they rapidly mobilized to enable their employees to successfully work remotely to support their customers.
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Peter J. McGarahan Apr 30
Thank for the mention MetricNet I have also published a couple of articles on KM Best Practices and
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Peter J. McGarahan Mar 23
A great lesson in Leadership stressing the importance of putting oneself in the shoes of your employees to properly address their fears and concerns.
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Peter J. McGarahan Mar 21
So proud of the First American BCP SWAT team currently in Tempe, AZ working diligently to provide our employees laptops so they can safely work from home. They Rock!!
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Peter J. McGarahan Feb 12
I am so proud of the First American IT Customer Service team for their commitment to providing the highest standards of quality and customer satisfaction to all of our customers.
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Peter J. McGarahan Feb 11
We're working hard to put together the program for this years’ Service Management World. Now is your chance to submit a proposal to speak and share your expertise with hundreds of your peers. Submit your proposal by March 6!
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Peter J. McGarahan retweeted
Roy Atkinson Oct 7
These people demonstrate the range of knowledge that’s accessible at Service Management World. (Jeff Rumburg)
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Peter J. McGarahan Sep 19
So proud of the First American SMS Customer Support team for being selected as a finalist in this years's HDI Service Management Awards for Knowledge Management!
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HDI Team 8 Aug 19
TBT from : It’s just another day, another crisis, another call volume spike caused by a service outage.
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Peter J. McGarahan 2 Aug 19
The reason they set up user-facing knowledge in the first place was to respond to demand from users to be able to resolve their own issues.
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Peter J. McGarahan 1 Aug 19
Honored to be speaking at the upcoming PinkFORUM19 event. Always enjoy comparing notes with others on how we can be more effective in leading organizational change management in these demanding and 'disruptive' times!
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HDI Team 30 Jul 19
In his interview, gives some great tips for getting buy-in from senior management. Read or listen:
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Roy Atkinson 2 Jul 19
I love hosting ! So far we have 16 interviews with the likes of , @knowleddgebird, , , , , , , and more!
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Peter J. McGarahan 29 Apr 19
The Leadership Behaviors of Taking Charge, Empowering Others, Creating a Vision and Executing and that confidence comes from recognizing your strengths, but true power depends on knowing when and how to use those strengths.
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Peter J. McGarahan 13 Apr 19
Ben is inspirational!!!
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HDI Team 12 Mar 19
Hurry, time is running out to secure your registration for HDI Conference 2019! Register now with promo code WAIT4ME to get an extra $100 off! Secure your spot now:
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Peter J. McGarahan 7 Feb 19
Knowledge Management is Not Optional!!! Thank you Roy for the opportunity to share my experiences.
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Peter J. McGarahan 30 Jan 19
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Peter J. McGarahan 25 Jan 19
Thank you for providing me with the opportunity to share some of my thoughts and experiences with our service optimization approach and our continued pursuit to .
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Peter J. McGarahan 13 Jan 19
Delivering a consistent quality Customer Experience requires a service strategy designed with the customer top of mind (from the outside-in)!
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