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Peter J. McGarahan
McGarahan & Associates helps organizations achieve service and support excellence and business value. By applying extensive real world experiences, focus and i
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Peter J. McGarahan Aug 18
"Gain Senior Stakeholder Confidence in the Service Organization By Pete McGarahan" by on
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Peter J. McGarahan Aug 16
"10 Knowledge Management Best Practices That Lead to Success " by on @LinkedIn@thinkHDI
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Peter J. McGarahan Aug 15
"Knowledge Management Is Not Optional. Our Service Desk's Journey to Embrace Knowledge Management" by on
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Peter J. McGarahan Aug 1
Thank you Lisa.
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Peter J. McGarahan Jul 31
I have been an active member of the HDI community for over 25 years. I was recently profiled in the HDI Member Spotlight within HDIConnect highlighting my contributions and influence as a service leader. :.
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Peter J. McGarahan Jul 30
The Service-Profit Chain is the foundation for establishing a company culture of putting the Employee-First and creating a memorable customer experience building loyalty and profitability!
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Peter J. McGarahan retweeted
HDI Team Jul 25
What is your service desk data telling you and what you do you plan to do about it? . Words of wisdom from :
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Peter J. McGarahan Jul 18
Upskilling for the future of work versus training for today!!!
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Peter J. McGarahan Jul 3
Always be true to yourself and harness the power from within to rise above the ‘bad guys’. Honored to tell my formative story in this workplace bullying book
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Peter J. McGarahan Jun 20
I regularly assess my skills and always look to improve my existing skills or challenge myself to develop new ones.
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Peter J. McGarahan Jun 9
Honored to present at the 2018 ICMI Contact Center Conference (6/23). Special thanks to Heather for the hand-drawn, real-time Infographic.
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Peter J. McGarahan retweeted
Jim Rembach 27 Sep 17
"Do you ask your agents about the confidence they have in your knowledge base?"
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Peter J. McGarahan retweeted
Jim Rembach 27 Sep 17
"Provide knowledge at the speed of conversation."
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Peter J. McGarahan 9 Aug 17
Pressuring the employee's integrity and value system for profit. Wells Fargo: What It Will Take to Clean Up the Mess
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Peter J. McGarahan 9 Aug 17
Communication skills are extremely important at every level within the support center. @HDI_Analyst
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Peter J. McGarahan 9 Aug 17
Replying to @jslevin
Thank you Jay. Bad for employees as well as customers!
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Peter J. McGarahan 24 May 17
Replying to @jtwatkin
It was a pleasure to meet you in person and look forward to working with you again Jeremy.
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Peter J. McGarahan retweeted
Jim Rembach 24 May 17
“We need writing skills that are made of rubber, not of steel.”
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Peter J. McGarahan retweeted
Jeremy Watkin 24 May 17
What an honor to help leaders tell better stories in their organizations.
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Peter J. McGarahan 24 May 17
A great panel of sharing of information, insights and research on the potential role of Bots in the contact center!
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