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Peter J. McGarahan
McGarahan & Associates helps organizations achieve service and support excellence and business value. By applying extensive real world experiences, focus and i
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Peter J. McGarahan retweeted
HDI Team Aug 8
TBT from : It’s just another day, another crisis, another call volume spike caused by a service outage.
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Peter J. McGarahan Aug 2
The reason they set up user-facing knowledge in the first place was to respond to demand from users to be able to resolve their own issues.
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Peter J. McGarahan Aug 1
Honored to be speaking at the upcoming PinkFORUM19 event. Always enjoy comparing notes with others on how we can be more effective in leading organizational change management in these demanding and 'disruptive' times!
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Peter J. McGarahan retweeted
HDI Team Jul 30
In his interview, gives some great tips for getting buy-in from senior management. Read or listen:
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Peter J. McGarahan retweeted
Roy Atkinson Jul 2
I love hosting ! So far we have 16 interviews with the likes of , @knowleddgebird, , , , , , , and more!
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Peter J. McGarahan Apr 29
The Leadership Behaviors of Taking Charge, Empowering Others, Creating a Vision and Executing and that confidence comes from recognizing your strengths, but true power depends on knowing when and how to use those strengths.
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Peter J. McGarahan Apr 13
Ben is inspirational!!!
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Peter J. McGarahan retweeted
HDI Team Mar 12
Hurry, time is running out to secure your registration for HDI Conference 2019! Register now with promo code WAIT4ME to get an extra $100 off! Secure your spot now:
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Peter J. McGarahan Feb 7
Knowledge Management is Not Optional!!! Thank you Roy for the opportunity to share my experiences.
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Peter J. McGarahan Jan 30
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Peter J. McGarahan Jan 25
Thank you for providing me with the opportunity to share some of my thoughts and experiences with our service optimization approach and our continued pursuit to .
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Peter J. McGarahan Jan 13
Delivering a consistent quality Customer Experience requires a service strategy designed with the customer top of mind (from the outside-in)!
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Peter J. McGarahan retweeted
HDI Team Jan 10
HDI 2019 Conference & Expo Highlights: Using Data, Knowledge, and Analytics to Make Better Business Decisions: The First American Corp. Experience Session 201 w/
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Peter J. McGarahan Jan 4
What a great song and tribute. It made my day and realize all that I should be thankful for and what more I should do to help those truly in need.
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Peter J. McGarahan Dec 12
Honored to be included amongst these Industry Experts and always thankful to ICMI for the opportunity to share our experiences.
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Peter J. McGarahan 18 Aug 18
"Gain Senior Stakeholder Confidence in the Service Organization By Pete McGarahan" by on
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Peter J. McGarahan 16 Aug 18
"10 Knowledge Management Best Practices That Lead to Success " by on @LinkedIn@thinkHDI
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Peter J. McGarahan 15 Aug 18
"Knowledge Management Is Not Optional. Our Service Desk's Journey to Embrace Knowledge Management" by on
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Peter J. McGarahan 1 Aug 18
Thank you Lisa.
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Peter J. McGarahan 31 Jul 18
I have been an active member of the HDI community for over 25 years. I was recently profiled in the HDI Member Spotlight within HDIConnect highlighting my contributions and influence as a service leader. :.
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