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PUBG Support
Official service status updates for PC/Xbox/PlayStation 4 || For customer support and articles:
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PUBG Support Sep 20
PS4 Players: The issue has now been resolved and the G-Coin tab is back online.
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PUBG Support Sep 19
Replying to @PUBG_Support
A hotfix has been applied to the Test Server and this issue is now resolved. Please restart Steam to receive the update.
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PUBG Support Sep 19
PS4 Players: The G-Coin tab is currently unavailable due to an error related to the PlayStation store. We're investigating the cause and are working to resolve this as soon as possible.
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PUBG Support Sep 18
Replying to @PUBG_Support
Heads up - There is a known issue in the current test server build where a client crash can occur when viewing the Survival Mastery screen when a player finds a match after starting matchmaking. We'll be fixing this issue as soon as possible.
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PUBG Support Sep 18
PC Players: Update 4.3 is now available on the PUBG: Test Server. This update brings the addition of Survival Mastery, sound QoL changes for Red Zones and footsteps, the DBS shotgun, performance improvements, bug fixes and much more. Patch notes:
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PUBG Support Sep 18
PC Players: This week Update 4.3 arrives on the Test Server. This update brings the addition of Survival Mastery, sound QoL changes for Red Zones and footsteps, the DBS shotgun and more. We'll announce once the update is available to play. Patch notes:
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PUBG Support Sep 17
PC Players: A small update has been applied without downtime to improve the stability of back-end systems. Please restart Steam to download the update.
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PUBG Support Sep 17
PC Players: There will be no live server maintenance tomorrow.
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PUBG Support Sep 16
Introducing: Survival Mastery - Coming to PC test servers soon. Survival Mastery is a progression feature designed as a companion system to Weapon Mastery, helping players recognize their own abilities and reward success after each match. Full details:
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PUBG Support Sep 10
Replying to @PUBG_Support
PC Players: A small update has been applied to live servers without downtime. Please restart steam to download the update.
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PUBG Support Sep 10
PC Players: There will be no downtime related to regular server maintenance today. A back-end stability update will be applied within the next few hours without downtime.
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PUBG Support Sep 9
PC Players: We have resolved an issue players were experiencing earlier today which caused repeated and unexpected game crashes. We apologize for the frustration caused.
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PUBG Support Sep 3
PC Players: Live server maintenance is now complete! Performance improvements have been implemented to mitigate FPS drops.
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PUBG Support Sep 3
PC Players: Live server maintenance has begun and is expected to last 4 hours. Performance improvements to mitigate FPS drops will be implemented during maintenance.
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PUBG Support Sep 3
PC Players: Live servers will undergo routine maintenance for 4 hours starting Sep 3 5:30pm PDT / Sep 4 2:30am CEST / Sep 4 9:30am KST.
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PUBG Support Aug 30
This issue has now been resolved. Thank you for your patience.
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PUBG Support Aug 30
PC Players: Survivor Pass and the Store have now been re-enabled. We're working on resolving outstanding issues with the inventory and will provide an update when this service is restored.
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PUBG Support Aug 30
PC Players: We're working with Steam to resolve an inventory related issue that prevents some players from receiving items/BP from the Survivor Pass/Store. Survivor Pass and the Store are temporarily disabled until we resolve the issue.
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PUBG Support Aug 28
This service is now being restored and purchases will resume as normal.
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PUBG Support Aug 28
PC Players: An issue preventing in-game item purchases is currently being investigated. We expect this to be resolved shortly. Thank you for your patience.
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