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Optus 9s
Replying to @AgeC
Hey Age, thanks for reaching out. This is something we can help with :) Send our Optus Sport Twitter a DM and we'll go from there - Aron
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Optus 1h
Replying to @EvanSmoakx
That's disappointing Kenny. This isn't the experience we want for our customers when trying to resolve an issue. We'd be happy to help however we can from our team if you send us a DM - Aron
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Optus 1h
Replying to @GaryPlum
Hi Gary, thanks for reaching out. I've replied to you on Facebook now, happy to assist you with your Fetch activation there - Aron
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Optus 1h
Replying to @GaryPlum
Hi Gary, thanks for reaching out. I've replied to you on Facebook now, happy to assist you with your Fetch activation there - Aron
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Optus 2h
Replying to @EddieSmiff0
No worries at all, let us know how you go and if still having issues we'll assist :) - Aron
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Optus 2h
Replying to @EUCNut
Hey Richard, that's not good to hear. We would very much so like to look into your concern. If you could send through a DM with your account and appointment details, we'll investigate this matter and provide you with an update. Thanks for that - Quade
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Optus 4h
If the issue still continues then raise it with Tech Support → to investigate further. Kartik
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Optus 4h
Also do some speed tests via ethernet connection → at different dates / time and take a screenshot of the results as a reference for our support team. Kartik
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Optus 4h
Sorry to hear about your internet connection issue. With regards to speed it depends on various factors. I would suggest to try some basic troubleshooting first → and see how you go. Kartik
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Optus 4h
Replying to @hollow_society
Hey Hollow, thanks for reaching out. It's disappointing to hear that you've been unable to resolve an internet issue with us for so long. Can you please send us a DM with your fault reference number so we can investigate and assist from our team? - Aron
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Optus 6h
Thanks for bringing this to our attention, Tim. I have already forwarded this to our scam team for review. Would also recommend to report the details here → . Kartik
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Optus 7h
Replying to @EddieSmiff0
That's not what we want to see Eddie. Is our Network Map showing any reported issues for you? → . If no issue we'd advise to raise the issue with our Tech Support team via Live chat → . Let us know how you go. Rob.
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Optus 7h
Replying to @dontcallmekatie
Hi Kate, if you would like me to look at your service and any current faults we have noted just drop me a DM. Meg
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Optus 8h
Replying to @dannyb_m
If you can send through the fault ticket number, we'll read through the notes left on the ticket and reach out to Anna for you. Thanks, Ev
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Optus 9h
Replying to @domva1969
We are sorry for the trouble Dom. We do our best to ensure spam emails are stopped. however some do slip through I'm afraid. We can see you've been speaking with Nard to try and resolve this, if you can update us with how you went, we will follow up. Thank you. Rob
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Optus 9h
Replying to @dannyb_m
I'm terribly sorry to hear about the ongoing delay, Danny. Do you have a fault ticket we can take a closer look into? If you can send that through a DM, we'll check on the updates for you. Ev
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Optus 9h
Replying to @jasonbayldon
Hi Jason, I'm sorry to hear about the troubles you've had with your NBN. If you can send through a DM with your account number or service username, we'll take a closer look into this for you. Ev
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Optus 12h
Replying to @Annctine
Hi Nancy. I'm sorry for the trouble with your Internet migration. It's not great to hear at all. We'd be happy to take a look into that and help as best we can from our end. Would you be able to send through a DM with your details? We can follow up on your order. Rob
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Optus 12h
Replying to @Kirsti28118165
Hey Kirsti, Sorry we thought you were referring to the ICC Women's Championship for Cricket! Our apologies. It's not something we have the rights to at this stage, however we will pass this along to our Content Team to be reviewed. Thank you, Rob.
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Optus 13h
Replying to @AcTiVillain
Hey Jacko, it's not great to see you're having trouble linking your prepaid service to your My Account. If you could please send us a DM, we'll confirm your details using our secure form and see if we can link the account from our end - Chloe
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