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Optimum Help
We're always here to answer any questions you might have about your Optimum service. Follow for news, promotions, service updates, and much more.
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Optimum Help 17m
Replying to @Shinikqua1
This is definitely not the experience that we want you to have and do want to ensure that the service is working. When you can, please DM your account info so we can take a further look. ^Mike
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Optimum Help 22m
Replying to @kelllydee
Hey Kelly. Only the account holder, or someone authorized, would be able to cancel the Internet service. This can be done over the phone or by bringing the equipment to any of our stores. ^Mike
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Optimum Help 37m
Replying to @KonTheCat
I'm glad to hear this was taken care of! If you need anything else, please let us know. ^Shaun
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Optimum Help 2h
Replying to @thereisspiece
Hey Julia. I am sorry to hear about your loss and do want to look into this further. Can you please DM the account information? ^Mike
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Optimum Help 3h
Replying to @gemini462
We can certainly review the modem status for you. Please DM your account info when you can so we can take a look. ^Mike
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Optimum Help 4h
Replying to @gnk_nandu
You did provide your account info to us via DM & this is being reviewed. When we do have an update we will DM you. ^Mike
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Optimum Help 4h
Replying to @mattjrosenberg
Hey, Matt. We can certainly look into this for you to see what exactly is posted onto the account. Please send a DM our way with your acct info when you can. ^Nick
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Optimum Help 8h
Replying to @pgrubin
We sent you a response yesterday at 1:26 pm " Good afternoon! ACC Network will air on channel 248. "^Mark
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Optimum Help 9h
Replying to @Jordanfenster
The emergency appointment forces it in on a day where there is no conventional availability.^Mark
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Optimum Help 13h
Replying to @ASantana_6
Hi Santana, I would like to help! Please DM account info so that I can check this out for you.^Whitney
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Optimum Help 13h
Replying to @EthanKahalany
Wonderful! Have a great night.^Mark
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Optimum Help 13h
Replying to @_KyleLoftus_
Are you still having any service issues? I'm here to help!^Whitney
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Optimum Help 13h
Replying to @Cozpho
Hello Please DM me your telephone number, and or Optimum account number so I can research this for you right away. Thanks! ^Karl
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Optimum Help 13h
Replying to @locknload27
Great to hear that!^Mark
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Optimum Help 13h
Replying to @EthanKahalany
Hello Ethan, I'll be able to look into this for you. Please DM the name and address associated with the account. ^Whitney
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Optimum Help 13h
Replying to @KudelkaRyan
Hello Please DM me your telephone number, and or Optimum account number so I can research this for you right away. ^Karl
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Optimum Help 13h
Replying to @Speedblazin
We can check on that for you. Please DM us your account info to get started.^Mark
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Optimum Help 13h
Replying to @Citizen11657065
Hello Please DM me your telephone number, and or Optimum account number so I can research this for you right away. ^Karl
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Optimum Help 13h
Replying to @locknload27
Hi Please DM me your telephone number, and or Optimum account number so I can research this for you right away. Thanks! ^Karl
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Optimum Help 14h
Replying to @kikistars
Hey Kristyn, we have responded to all of your concerns via DM. If you still need further assistance, please let us know. ^Whitney
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