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Optimum Help
We're always here to answer any questions you might have about your Optimum service. Follow for news, promotions, service updates, and much more.
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Optimum Help 1h
Replying to @ronnis813
Hi, the Link led is to show activity over Ethernet. Please check the router that this wire connects to. ^DL
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Optimum Help 2h
Replying to @TimmyShea
In order to better check the area & the account please DM your account information. You can also check the service status online at ^MK
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Optimum Help 3h
Replying to @dab_gawd421
I'd like to look into this further for you. Can you please DM the account information when you can? ^MK
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Optimum Help 3h
Replying to @nyrs_rangers
The technician will confirm that the signal is appropriate & swap the equipment. This does also involve setting up a wireless network. ^MK
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Optimum Help 6h
Replying to @bryansplash
Are you able to forget the network on your device and reconnect? Is the device setup for automatic log in? ^MK
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Optimum Help 7h
Replying to @cabara
Hey Carla. I am having this matter reviewed and have sent you a DM regarding this as well. ^MK
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Optimum Help 9h
Replying to @ctemel_temel
If you're having issues with your service we'd be happy to help. Please DM us your account information.^MT
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Optimum Help 11h
Replying to @Ban_Guns_People
We'd be happy to look further into this for you. Please DM us your account info.^MT
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Optimum Help 12h
Replying to @SmileyBlazing
Billing is between billing hours of 8am-8pm. Please contact us then to see what can be done.
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Optimum Help 13h
Replying to @ChristinaStoffo
I would be more than happy to investigate this matter further. Please DM us your acct info. (Acct #, Phone #, Optimum ID)
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Optimum Help 14h
Replying to @Eli_e_i_o_
Our Billing hours are 8AM through 8PM. You can either call us at 866-575-8000, chat (�),or DM us.^MT
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Optimum Help 15h
Replying to @spiork
We can assist you with your support here. Please follow us and Dm your account info and we will help you.^jh
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Optimum Help 15h
Replying to @trevorfobbs
There's also the option of us mailing you one. Please DM your info an we'll look into this.^MT
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Optimum Help 15h
Replying to @bigboutya1
It's possible that any available hotspot there is being serviced. If you DM us your account info we can look into it for you.^MT
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Optimum Help 15h
Replying to @Ban_Guns_People
When you are in the guide, tap "Today" on the top left, it will let you change the date and times you are viewing. ^AHP
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Optimum Help 16h
Replying to @jefford91
We can definitely look into this speed issue for you. Can you please DM us your account information? ^AHP
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Optimum Help 16h
Replying to @tomshadyyy
Hello. You can send us a DM with the exact address that you're having an issue at and we'll check it out. ^SH
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Optimum Help 17h
Replying to @vlakoma
We can help you with this issue. Please follow us and Dm your account info and the id that you use to log into the app.^jh
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Optimum Help 17h
Replying to @Jets1333
Hi Charlie. Can you please try resetting your wireless router? If it's still down, please DM your account number. ^SH
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Optimum Help 17h
Replying to @vlakoma
We can definitely help you with this. Can you please DM us your account information? ^AHP
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