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Optimum Help
We're always here to answer any questions you might have about your Optimum service. Follow for news, promotions, service updates, and much more.
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Optimum Help 6m
Replying to @Zamir
Hello, Zamir! We can definitely look into that for you. Can you please DM us your full home address? ^AHP
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Optimum Help 16m
Replying to @dinerroll
You should get a final bill. We can look into it if you would like. Please DM us your name, address & phone number for help. ^CT
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Optimum Help 34m
Replying to @JasperCleobis
If you are having speed issues, we'd like to look into it. Please DM us your name and address so we can help out. ^CT
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Optimum Help 3h
Replying to @gleavitt1983
For Technical Support, we're here all night. You can DM us anytime. ^SH
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Optimum Help 3h
Replying to @tru_alex4
I'd like to help turn this experience around. How can we help with the billing inquiry? ^MK
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Optimum Help 3h
Replying to @gleavitt1983
We can pull up your account if you DM us the full service address and the name on the account. We are always happy to help ^KQ
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Optimum Help 3h
Replying to @supernana
Hey there. We can absolutely look into a possible service outage in the area. Though, we'd need the full address of the location to confirm. Can you please DM your Account Information (Phone Number, Account Number, and Address) so that we can help out? ^PJ
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Optimum Help 3h
Replying to @gleavitt1983
Thank you for your help with those steps. We'd also like to check in with the signals remotely from here. Can you please DM your Account Information (Phone Number, Account Number, and Address) so that we can help out? ^PJ
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Optimum Help 3h
Replying to @gleavitt1983
Are you able to check for tight connections on the back of the modem? ^MK
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Optimum Help 3h
Replying to @cshanbrom
We can absolutely check in on your signals and help to find the source of the issue. Can you please DM your Account Information (Phone Number, Account Number, and Address) so that we can help out? ^PJ
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Optimum Help 4h
Replying to @ThePeePs2
Hello there! At this time there is no set timeline but as services changes, we will communicate that out to our customers. ^NS
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Optimum Help 4h
Replying to @cshanbrom
Is this happening on all recordings or a particular show? Are you able to try recording Live TV & replaying it? ^MK
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Optimum Help 5h
Replying to @camiglow
Hey there! Is there something we can help out with? ^PJ
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Optimum Help 6h
Replying to @NewmanWoodsKid
You're most welcome! Our pleasure! ^NS
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Optimum Help 7h
Replying to @NewmanWoodsKid
Hey there! Although we do not have the games showing on any of our channelsin the US, you may view coverage via ABC's iView here: We hope this helps! ^PJ
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Optimum Help 7h
Replying to @snaqvi33 @verizonfios
Hello, there. This is not the experience we'd like for you have. We'd like to definitely look into this Internet issue with your help. Can you please DM your Account Information (Phone Number, Account Number, and Address) so that we can help out? ^PJ
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Optimum Help 7h
Replying to @reynoldstop20
Hey there! Thank you for reaching out to us with this information. We'd like to properly troubleshoot and confirm if there is an issue. Can you please DM your Account Information (Phone Number, Account Number, and Address) so that we can help out? ^PJ
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Optimum Help 7h
Replying to @Ellenm211
Ellen, we recommend deleting your public tweet here and DM'ing us in private to provide more details on the Supervisor call back. Can you kindly DM us instead? ^PJ
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Optimum Help 7h
Replying to @ReallyGrimm
Hey! I can definitely check the account and area for anything related. Can you please DM your account information? ^MK
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Optimum Help 8h
Replying to @Ellenm211
Good morning, Ellen. I can have this reviewed further. Please DM the phone number to the account. I am happy to help. ^DL
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