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Ofcom
We keep an eye on the UK's telecoms, TV, radio and postal industries to make sure they're doing the best for all of us. Tweeting in Welsh:
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Ofcom 1h
Replying to @SideburnedPoet
You're very welcome, Francis! If you're interested in finding out a bit more from the study, here's a link with further information:
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Ofcom 2h
Many people are put off switching if their mobile is locked, and around half of those who try to unlock their device have trouble doing so. We are banning companies from selling locked handsets, to help you save time and money, and unlock better deals:
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Ofcom 3h
Replying to @SideburnedPoet
Hi there, just thought we'd help clarify this, as it's been open to misinterpretation - our research measured people's perceptions of a list of words and gestures. We then categorised reactions based on what people told us, not by our own determination.
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Ofcom 4h
Hi James, this applies to handsets being sold from December 2021.
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Ofcom 4h
Hi Laura, engineers and equipment can't always be provided at short notice so installation is rarely instant. Last year we introduced automatic compensation to improve the installation experience for consumers:
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Ofcom 4h
Replying to @coloringinguy
Hi Dave, we can't log complaints via social media but you can let us know more about what's happened by completing our web form: You can also find more information about bill limits here:
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Ofcom 6h
Replying to @nw1gunner @skytv
Hi Anwar, sorry to hear this. We can't log complaints via social media, but you can register a complaint with us by completing our web form here:
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Ofcom 6h
Hi there, sorry to hear this. If you're experiencing a fault with your services, find further advice here:
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Ofcom 6h
Replying to @bradder_s
Hi Sarah-Jane, sorry to hear this. If you're experiencing a fault with your service, you can find guidance on what to do here:
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Ofcom 6h
Replying to @MusicJug
Hi Edward, last week we opened an investigation into BT’s compliance with its obligations as the provider of the USO, including concerns around the costs quoted for a connection. If you wish to log your experience with us, you can do so here:
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Ofcom 6h
Hi Edward, sorry to hear this. If you're having issues with your provider, you can find advice on what you can do here:
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Ofcom 6h
Replying to @JMAckroyd @EE
Hi Jen, under our regulations, service providers must allow their customers to transfer their number to a new provider. If your provider is preventing you from doing this, let us know here:
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Ofcom 6h
Hi Jim, sorry to hear this. If you're having issues with your provider, you can follow these steps:
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Ofcom 6h
Hi Ibrahim, providers can use reasonable measures to manage their internet traffic; however, if you're experiencing issues with your broadband speeds, see the Broadband Speeds COP here:
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Ofcom 6h
Hi Jeni, this doesn't seem right. If you're experiencing a fault with your service, you need to continue to take this up with your provider, if you remain unhappy, follow these steps:
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Ofcom 7h
Hi Woody, we're giving companies a bit of time to get ready to comply with the new rules before they come into force - although there’s nothing to stop them from doing so sooner. Hope this helps.
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Ofcom 7h
Replying to @PaddyWV
Hi Paddy, this is an Ofcom initiative, and one we would do regardless of EU regulations. We have previously set out concerns about device locking – before the new EU laws came in – as part of a broader piece of work to help people shop around and secure the best deal.
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Ofcom 7h
Replying to @GadgetsBoy
designed to help customers. So there are a lot of changes providers need to make to bring all of these in. Hope this helps. 2/2
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Ofcom 7h
Replying to @GadgetsBoy
Hi there, we've given the companies a year because some will need to amend their contracts with handset manufacturers so they are now supplied with unlocked phones. The ban on selling locked handsets is just part of a package of measures we’re introducing, 1/2
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Ofcom 7h
Small Screen: Big Debate looks through a Welsh lens on Monday. , , ITV Cymru Wales, and will join us to explore the future of Public Service Broadcasting in Wales. Register your free place at :
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