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Niantic Support
Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.
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Niantic Support 39m
Replying to @goldengmer
Hello Ryan! Thanks for reaching out. Mega Houndoom raids are available on Tuesday, September 29 at 1 p.m. PDT. Also, we've sent you a DM addressing your concern regarding the Meowth balloon featuring Jessie and James. Please take a look! ^MA
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Niantic Support 42m
Replying to @Giovann16162441
Thanks for reaching out, Giovanny! The problem you've experienced is most likely a visual glitch, restarting your app should fix this. If you continue to experience it, let us know. We'll take a closer look! ^GA
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Niantic Support 50m
Replying to @DanielSaw89
Sorry to hear about the trouble, Daniel. To look into the problem you've experienced while battling in raids, we have requested a few details from you through a Direct Message. Please check it out! ^GA
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Niantic Support 55m
Replying to @pomatomapo
Hi there, Trainer! Sorry to hear about the issue you've experienced during Raid Battle. To look into this, we've requested a few details through a DM, please check it out. ^GA
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Niantic Support 1h
Replying to @RafaWalker9
Hello Trainer! Sorry for the trouble. The increased lag in GO Battle League should be resolved in an update that's currently rolling out (0.187.2). Please keep an eye out & update to this app version when it becomes available for you. We appreciate your understanding! ^MA
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Niantic Support 1h
Replying to @felipe_mg82
We get your concern, Felipe. We've released a fix addressing the increased latency in Pokémon GO affecting GO Battle League, raids, and other features in the update (0.187.2) that is currently rolling out. We've sent you a DM requesting your Trainer info, please take a look! ^GA
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Niantic Support 1h
Replying to @RKMCW91
We're sorry for the trouble, Ronnie. Our team is investigating purchase problems on iOS devices. Having said that, please share the below details with us via DM: * Device model * OS and App version * Device language We hope to hear from you soon! ^GA
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Niantic Support 1h
Replying to @Jen_Psc
Hello Jen! Sorry to hear that you're continuing to experience trouble claiming Research rewards. To help you with this, we've shared a few steps via DM. Please give them a try! ^MA
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Niantic Support 1h
Replying to @PureExcution
We're sorry to hear that, Tobias. If you haven't already, please follow the steps from our troubleshooting guide () & check if that helps. If you're still unable to open the Gift, share your Trainer Nickname & email address via DM. We'll look into it! ^MA
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Niantic Support 2h
Replying to @EiriMochhi
Hello Eirika! I'm sorry to hear about the trouble you experienced while raiding. To look into this, please share your Trainer Nickname & associated email address via DM. We hope to hear from you soon! ^MA
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Niantic Support 2h
Replying to @2000thDannyBoi
Thanks for dropping in, Danny! It's most likely that your Feedbas has been evolved to Milotic already in the background, please restart your app and cross-check. If there are no discrepancies, try again ensuring a stable network. Let us know how it goes! ^GA
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Niantic Support 2h
Replying to @TeenWolfies
Hello Manuela! Sorry to hear about the trouble you experienced during the raid. I'll be sending you a DM to collect a few details about the raid. Please reply when you have a moment! ^MA
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Niantic Support 2h
Replying to @Leao45230357
Sorry to hear that, Leao. To avoid a similar situation to take place again it's always best to coordinate with other Trainers via social media before joining a Raid Battle. That being said, we've sent you a DM requesting some information. Please take a look at it! ^GA
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Niantic Support 2h
Replying to @CUCMikey24
Hi Mikey, thanks for dropping in! We've shared some useful tips via Direct Message that may help you get through the Adventure Sync problem you're experiencing. Let's head over there! ^GA
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Niantic Support 4h
Replying to @carissadraws
Sorry for the radio silence, Carissa. Please try out the steps in any of the two network sources (WiFI or 4G), however, please make sure the connection is strong. If it doesn't help, please let us know through a DM. We'll take a closer look! ^GA
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Niantic Support 4h
Replying to @seanhinkley5
Thanks for reaching out, Sean! If the purchase had been successful, items should get added to your account. Having said that, please share your Trainer Nickname and associated email address through a DM. We'll have this checked for you! ^GA
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Niantic Support 4h
Replying to @GrayMatter70
Hello Mark! What you're experiencing could be a visual glitch. If you and your friend appear as one Lucky and one Best Friend, the immediate next Pokémon you Trade should be a Lucky Pokémon. Let us know if otherwise! ^MA
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Niantic Support 4h
Replying to @flechaCS
Sorry to hear about the trouble, Trainer. To look into the problem you've experienced while battling in raids, please follow-up with your Trainer Nickname and associated email address via DM. We'll look out for your reply! ^GA
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Niantic Support 4h
Replying to @JackWOXI
Sorry to hear that, Jack. If you haven't already, reinstall the app and check if you've updated to the latest version available in the Apple App Store. If you continue to see the incompatible message, share your Trainer Nickname, email address & app version via DM. ^MA
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Niantic Support 5h
Replying to @bluejet07
Hi there, Trainer! Would you mind sharing with us screenshots of the nominations in question, over DM? We'll look into them and get back to you ASAP! ^TA
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