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Niantic Support
Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.
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Niantic Support 1m
Replying to @Douggernaught23
That's a bummer, Doug! It's possible that your device isn't compatible with Harry Potter: Wizards Unite. Please try using another supported device, you can check the complete list of requirements here: Let us know if you need help with anything else! ^AS
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Niantic Support 6m
Replying to @CreepyXL
That's unfortunate, Wizard! Please try force closing and reloading the app to check if it helps. Plus, ensure that you've downloaded the official version of Harry Potter: Wizards Unite from the Google Play Store or Samsung Galaxy Store. Let us know if the issue persists! ^AS
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Niantic Support 12m
Replying to @DFesvia
Hey there, it's possible your device might be failing to meet the requirements to play Harry Potter: Wizards Unite. Please try on another supported device which has all the specifications listed here: Appreciate your understanding! ^AS
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Niantic Support 16m
Replying to @haylzkjf
Appreciate the feedback, Wizard! We'll share this with our team. Stay tuned to our official channels for all the latest news and announcements. Keep sharing your thoughts and ideas, as it helps us improve Harry Potter: Wizards Unite. Cheers! ^AS
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Niantic Support 17m
Replying to @jvanjesvs89
Hi Trainer! Thank you for sharing your feedback on Pokémon GO Map update. We collect the information Trainers provide and continue improving Pokémon GO. We love hearing from you, keep them coming in! 🙂 ^SB
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Niantic Support 20m
Replying to @ravenclaw_dk
Sorry for the trouble, Wizard! Our team is working on a resolution. Meanwhile, try clearing your device cache and ensure a reliable internet connection to check if it helps. For more insights, visit: Thank you for your continued patience! ^AS
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Niantic Support 21m
Replying to @CutenessShark
Rest easy, Trainer! We can confirm that this won't impact Pokémon appearances for Pokémon GO Fest Dortmund. However, thanks for sharing your feedback with us. Keep us posted if you need help with anything else. ^SR
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Niantic Support 30m
Replying to @cranky_dude
Hi Trainer, you can report inappropriate gameplay through this Once you fill the form, we'll be happy to look into it & take the necessary action. ^SR
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Niantic Support 2h
Replying to @MelkorPxP
Hey there, Trainer! We've sent you a DM answering your concerns. Please get back to us with the requested details. Let's take it from there. ^SR
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Niantic Support 2h
Replying to @mnouckk
Thanks for reporting, Wizard! We're aware of this issue and our team is working on a resolution. Please stay tuned to our official channels for further updates. Appreciate your continued patience. Let us know if there's anything else! ^AS
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Niantic Support 2h
Replying to @IIEpic_ReaderII
Hey there, it's possible that your Android device might be failing to meet the minimum requirements to play Harry Potter: Wizards Unite. You may check the complete list here: Let us know if you need help with anything else. Good day! ^AS
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Niantic Support 3h
Replying to @VadorMK_
Sorry about that, Trainer! We're investigating similar reports regarding the Adventure Sync Rewards. Please get back to our DM with the requested details so we can assist you further. Awaiting your response. ^SR
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Niantic Support 3h
Replying to @Kingpoop65331
Apologies for the inconvenience, Wizard! Our team is working on resolving this issue. Meanwhile, try clearing your device cache and ensure a sturdy internet connection to check if it helps. For more steps, visit: We appreciate your continued patience! ^AS
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Niantic Support 3h
Replying to @datguysadz
We hear you, Matt! There's a fix for Adventure Sync in the latest update for iOS 12.3 users. We're working round the clock to get this fixed for older versions of iOS & Android. Keep an eye out on our official channels for further announcements. Thanks for understanding. ^SR
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Niantic Support 3h
Replying to @StephanTamminga
Appreciate the feedback, Stephan! We're always looking for ways to make Harry Potter: Wizards Unite more enjoyable for you. Keep sharing your thoughts and ideas, we love hearing from you. Cheers! ^AS
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Niantic Support 3h
Replying to @machamparmy
Hi Anthony! We understand your concern and can confirm this won't impact Pokémon appearances for Pokémon GO Fest Dortmund. Hope this clarifies things. Keep us posted if you need help with anything else. ^SR
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Niantic Support 3h
Replying to @tainanlctr
Glad to help, Tainan! Ensure that you place the Portkey at a flat surface and tap on it to explore the magical location. For more insights, visit: Also, avoid dark areas to help your camera detect a flat surface. Let us know if the issue persists! ^AS
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Niantic Support 3h
Replying to @CaseyFanimation
That's unusual, Trainer! Poké Balls or be it any other Items can never disappear from an account unless it's been used or discarded. Ensure that you're using the right account. If you continue to face this, share a screen-recording so we can take a closer look at it. ^SR
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Niantic Support 4h
Replying to @vomitoverbal
We get your concern, Trainer! Chances are there that you might've missed the Egg-hatch animation due to intermittent connectivity. You can locate the Pokémon by sorting your Pokémon Storage to "Recent" or by using the keyword "Hatched". Keep us posted if this helps. ^SR
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Niantic Support 5h
Replying to @Kirsty_LaaLaa
We'll clarify, Wizard! Your Spell Energy won't get filled up over time and if you’ve run out of it, visit an Inn to keep your energy up. For more insights, please check our help article: Let us know if there's anything else. Good day! ^AS
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