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Nexia
The official Nexia Twitter! Follow for home automation, remote home management and energy management insights!
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Nexia Sep 16
Replying to @GBurleigh
Hello Gannon, Thank you for your interest in Nexia. The Apple watch is not considered a Nexia compatible device. We are always looking for ways to expand the Nexia system and your feedback is very important to us. We will carefully consider your comments.
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Nexia Sep 16
Hello Kristin, thank you for being a valued Nexia customer. Our team has been focusing on improving smart home comfort by focusing on thermostats and additional integrations. We are always looking for ways to make our system better. Thanks again for providing feedback.
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Nexia Sep 16
Replying to @allmycoffee
If you have any additional questions or concerns we can be reached at 877-288-7707 between 9 a.m. and 8 p.m. ET, Monday-Friday and 10 a.m.-5 p.m. ET, Saturday and Sunday. Best Regards, Nexia Support Team
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Nexia Sep 16
Replying to @allmycoffee
Hello, Thank you for being a valued Nexia customer. We apologize for any inconveniences you may have experienced. We understand the Nexia account is not allowing you to cancel or update your credit card info. Please direct message us your name, email and daytime phone number.
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Nexia Sep 2
Replying to @M00Me0wBark
We can be reached at 877-288-7707 if there is any way we can assist you further. Best Regards, Nexia Support Team
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Nexia Sep 2
Replying to @M00Me0wBark
Hello, Thank you for choosing Nexia. It seems that your thermostat is already registered. Please contact our support line with your thermostat's AUID number. We will be more than happy to assist you with connecting your thermostat to the Nexia mobile application.
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Nexia Aug 17
Replying to @Fezmid @mattvogt
Hello Chris, thank you for being a valued Nexia customer. Our team has been focusing on improving smart home comfort by focusing on thermostats and additional integrations. We are always looking for ways to make our system better. Thanks again for providing feedback.
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Nexia Jul 29
Replying to @mikep_mtl
Hello Michael, Thank you for being a valued Nexia customer. Our developers and engineers are always looking for ways to expand and improve the system. We appreciate the time you have taken to provide this feedback and it has not fallen on deaf ears. Thanks again, Nexia Support
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Nexia Jul 29
Replying to @eigenseide
Hello Barbara, Thank you for being a valued Nexia customer. We are glad to hear that you are enjoying the system. If you have any additional questions or feedback please do not hesitate to message us back. Thanks again, Nexia Support Team
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Nexia Jul 27
Replying to @AmberHot99
Hello Amber, Thank you for choosing Nexia. We have not experienced any phone issues recently. If you direct message us your contact info we can have a technician reach out to you. Also we can be reached at 1 -877-288-7707 9am-8pm ET, Mon-Fri and 10am-5pm ET, Sat- Sun.
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Nexia Jun 23
Replying to @oakweb3
Hello, We appreciate having you as a Nexia customer and we deeply value your opinion. Perhaps we can schedule a phone call to further discuss your experience with our system, so that we can evaluate what can be done. Feel free to direct message us your best daytime phone number.
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Nexia Jun 23
We can also be reached at 877-288-7707, Monday through Friday from 8 am - 7 pm CT, and Saturday and Sunday from 9 am - 4 pm CT. Thank you, Nexia customer Support Team
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Nexia Jun 23
Hello Ben, Thank you for being a valued Nexia customer. We apologize for any inconveniences that you have experienced. If you are having issues with the system we will be more than happy to assist you. Feel free to direct message us your best daytime phone number.
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Nexia Jun 9
Replying to @matthewzamora
In the meantime the permanent hold option can be found on the Nexia website under "hold options". Hold options can be found just below where you made the red marks in your screenshot. You will need to select adjust hold time and then select permanent hold.
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Nexia Jun 9
Replying to @matthewzamora
Hello, Matthew, Thank you for being a valued Nexia customer. That is an excellent suggestion regarding the permanent hold option. Please direct message us your best daytime telephone number so that we can have a technician reach out and discuss the matter. Thanks again!
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Nexia Jun 9
Replying to @joeypreger
In addition we can be reached at 1-877-288-7707 - between 9 a.m. and 8 p.m. ET, Monday-Friday and 10 a.m.-5 p.m. ET, Saturday and Sunday. Thank you, Nexia Support Team
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Nexia Jun 9
Replying to @joeypreger
Hello Joey, Thank you for being a valued Nexia customer. We apologize for the inconveniences that you have experienced. If you can provide your best daytime phone number through direct messages, and we can have a senior technician reach out to you.
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Nexia Jun 3
Replying to @Big_Edd1
If you are still having issues, please contact us at your earliest convenience. We can be reached at 1 - 877-288-7707 - between 9 a.m. and 8 p.m. ET, Monday-Friday and 10 a.m.-5 p.m. ET, Saturday and Sunday. Thanks Again, Nexia Support Team
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Nexia Jun 3
Replying to @Big_Edd1
Hello Bob, Thank you for being a valued Nexia customer. We apologize for any inconvenience that you have experienced. We did experience an issue with Alexa integration but has been resolved by our engineering team.
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Nexia Jun 3
Replying to @dfwvo
If you are still having issues, please contact us at your earliest convenience. We can be reached at 1 - 877-288-7707 - between 9 a.m. and 8 p.m. ET, Monday-Friday and 10 a.m.-5 p.m. ET, Saturday and Sunday. Thanks Again, Nexia Support Team
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