Twitter | Search | |
This is the legacy version of twitter.com. We will be shutting it down on 15 December 2020. Please switch to a supported browser or device. You can see a list of supported browsers in our Help Center.
Naturalizer
See our point of shoes + share yours with
4,264
Tweets
516
Following
3,422
Followers
Tweets
Naturalizer Nov 9
Replying to @JenniferLopezRD
I'm so sorry to hear this, Jenn! So we can assist you, please call 1-888-294-1648. The Call Center hours are Monday-Friday 9:00 a.m.-6:00 p.m. and Saturdays 10:00 a.m.-5:00 p.m. CST. We look forward to resolving this for you! -Kristine
Reply Retweet Like
Naturalizer Nov 9
Replying to @geffen_robin
I'm incredibly sorry that happened, Robin! I wasn't able to locate an order with your name, but if the shoes were purchased from us within the last 60 days, just click here to request a pre-paid return label: . I hope this is helpful! -Kristine
Reply Retweet Like
Naturalizer Nov 2
Replying to @chopzsite
I'm so very sorry about that, Wendy! If you're still having trouble, please call our Consumer Care Team at 1-800-727-3036. The Call Center hours are Monday-Friday 9:00 a.m.-6:00 p.m. and Saturdays 10:00 a.m.-5:00 p.m. CST. Thanks for your patience in this matter! -Kristine
Reply Retweet Like
Naturalizer Oct 29
Replying to @KarinMarshall1
Thanks, Karin! I'm looking into this now and will reply via email in a few minutes. Thanks so much for your patience! -Kristine
Reply Retweet Like
Naturalizer Oct 28
Replying to @KarinMarshall1
So sorry to hear this, Karin! Please send me a DM with your order number so I can look into this for you. -Kristine
Reply Retweet Like
Naturalizer Oct 8
Replying to @ShannonJohns84
You're very welcome! It was certainly my pleasure to assist you. -Kristine
Reply Retweet Like
Naturalizer Oct 8
Replying to @ShannonJohns84
I'm so sorry to see this happened, Shannon! Please send me a DM with your order number and the email address provided for the purchase so I can help. Thanks! -Kristine
Reply Retweet Like
Naturalizer Sep 30
Replying to @KSpodek95
Thanks, Kayla! I'll be responding privately in just a moment. -Kristine
Reply Retweet Like
Naturalizer Sep 30
Replying to @KSpodek95
I'm incredibly sorry this happened, Kayla! I see that you sent a private message, as well. If you could also provide your order number I'll be happy to help. Thanks! -Kristine
Reply Retweet Like
Naturalizer Sep 12
Replying to @GlitteryFab
You're very welcome! I'll be responding privately in just a moment. -Kristine
Reply Retweet Like
Naturalizer Sep 12
Replying to @GlitteryFab
Hi there! I'm so sorry that you're having trouble with your Naturalizer footwear. I'd be happy to send you a Defective Return Form. Please DM us with your email address so that I can further assist.
Reply Retweet Like
Naturalizer Sep 11
Replying to @lavr000
I'm really sorry about that! Please send me a DM with your order number, email address and the promo code in question. Looking forward to getting this resolved for you! -Kristine
Reply Retweet Like
Naturalizer Sep 11
Replying to @lilliejen
Thanks, Jennifer! Because the shoes were purchased in a store, I recommend taking them back there for a refund or exchange. If the store can't help, please send us a DM with your email address, so we can email you info about our defective policy. Thanks! -Kristine
Reply Retweet Like
Naturalizer Sep 10
Replying to @lilliejen
Hi there, Jennifer. I'm so sorry that you've had this experience with your shoes. Please send us a DM with your order details so that we can assist.
Reply Retweet Like
Naturalizer Sep 9
Replying to @MsVagrant
Hi there! I'm sorry that you're unable to use the "DAYOFF" promo. Please DM us to discuss this matter further.
Reply Retweet Like
Naturalizer Sep 7
Replying to @lauranath87
I am really sorry to hear this! Because we don't have access to information regarding purchases in El Salvador, please reach out to the store directly with your concerns. You can also find the Naturalizer El Salvador page here: . I hope they can help! -K
Reply Retweet Like
Naturalizer Sep 4
Replying to @lauranath87
I'm so sorry that you've had trouble with your order. If you're having trouble, please reach out to our Consumer Care department at your earliest convenience.
Reply Retweet Like
Naturalizer Sep 4
Replying to @lauranath87
Hello there! We're so sorry for any confusion regarding our return policy. Please know that returns are allowed, however, exchanges are not as our warehouse is not equipped to process exchanges. Return shipping fees are the customer's responsibility.
Reply Retweet Like
Naturalizer Sep 3
Replying to @Ronaldm94732237
If you do choose to call us, please refer to ticket #200903-001861. -Kristine
Reply Retweet Like
Naturalizer Sep 3
Replying to @Ronaldm94732237
Thanks for this additional information, Ronald! I will add this to the ticket I've created. If you'd like to speak with someone, please send a DM with your contact info or call us at 1-800-727-3036. Our hours are M-F 9:00 a.m.-6:00 p.m. and Saturdays 10:00 a.m.-5:00 p.m. CST. -K
Reply Retweet Like