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NatWest 1h
Replying to @mgreen230789
If you have marked this lost in the app then this would have been cancelled for you, if you use the "message us" in the app the team will be able to advise you of the current pending transactions on your account. PH
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NatWest 1h
Replying to @mgreen230789
Sorry to hear this Michaela the team are experiencing a higher than normal volume of calls at the moment, do you have our app or online banking services? You can cancel the card and order a replacement using these. PH
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NatWest 1h
Replying to @nadiamichael72
Hi Nadia, I do apologise for the delay taken at the branch and I can certainly pass on your feedback. Did you manage to sort out your query or is there anything I can help with here? DM if you prefer. SM
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NatWest 2h
Replying to @eightysevens
It would be that team you'd need to speak to with any concerns AJ, sorry. AB
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NatWest 2h
Replying to @eightysevens
You were prompted for this at the time you were making a purchase? To discuss further please call 03700104542, available 24/7. AB
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NatWest 2h
Replying to @eightysevens
Glad to hear that it's been sorted. For security sometimes you are asked for a passcode at the visa checkout stage. AB
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NatWest 2h
Replying to @eightysevens
Hi Aj, were you at the verified by visa secure checkout when you were prompted for this? AB
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NatWest 3h
Replying to @claramara76
Hi Clara, sorry to hear this. Can I take your full name, sort code and post code? AB
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NatWest 3h
Replying to @richholdsworth
If you are being asked to speak with the visa secure team this is not the same as our fraud team Rich. SG
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NatWest 3h
Replying to @sophie_k_smith
Hi Sophie, thanks for your Tweet. If you give our Rewards team a call on 03709016790 they will be able to help you further. Their number is open 8am to 10pm :-) CJ
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NatWest 3h
Replying to @richholdsworth
I do not have access to the visa secure systems here on Twitter which is why I am not able to resolve this for you myself sorry Rich. SG
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NatWest 3h
Replying to @TDBishop
You are very welcome Tim :) SG
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NatWest 3h
Replying to @TDBishop
Hi Tim, no not yet I am afraid. However you can do this at any Post Office or posting your cheque to branch if you do not want to visit branch. CJ
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NatWest 3h
Replying to @richholdsworth
currently and I apologize for this. So this can be investigated further and put right for you, you can use the complaint link sent previously. SG 2/2
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NatWest 3h
Replying to @richholdsworth
I am sorry it's not something I am able to resolve for you here on Twitter Rich, this would need to be resolved by the visa secure team. I understand you are struggling to get through 1/2
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NatWest 3h
Replying to @Emz_ski
Hi there Emma. Sorry it's not something we offer, hopefully it might be something we offer in the future. If you have any further questions just let me know. Thank you. SG
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NatWest 3h
Replying to @kimihair
Aah congratulations! I will pass on the feedback Kim. Hope the move went well and you're settling in okay :) AB
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NatWest 3h
Replying to @Emeefa @BBCWatchdog
Have our fraud team sent you a message to get in touch or are you calling to report something new Emefa? Please DM your full name, sort code and postcode along with more details on what this is regarding. Thank you. SG
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NatWest 3h
Replying to @richholdsworth
I am sorry this happened Rich. If you are being prompted with a visa secure message when trying to make the payment, you need to speak with the team directly on 03700104542 open 24/7. Please can you try that rather than the previous number you were using? SG
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NatWest 4h
Replying to @kimihair
Hi Kim, thanks for your Tweet, I will take your feedback on board and pass to the mortgage team. Have you recently moved house? :-) CJ
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