Twitter | Search | |
NatWest
We’re listening and ready to help 24/7. Please keep yourself safe - don't tweet personal details and follow our House Rules at:
462,353
Tweets
27,470
Following
101,484
Followers
Tweets
NatWest 7m
Replying to @DianePe23337706
I am sorry that you feel this way Diane. We try to resolve complaints as quickly as possible. You can escalate this to the Financial Ombudsman if you are unhappy with the process. ST
Reply Retweet Like
NatWest 49m
Replying to @DianePe23337706
By providing the complaint reference to our complaints team, they will be able to provide updates throughout the course of resolving a complaint. 2/2 MS
Reply Retweet Like
NatWest 50m
Replying to @DianePe23337706
The timescale is provided to ensure that complaints are investigated thoroughly and depending on the nature of th complaint, certain investigations may take longer. 1/2
Reply Retweet Like
NatWest 1h
Replying to @timwood10
Hi Tim, sorry to hear this. Can I help at all? JL
Reply Retweet Like
NatWest 1h
Replying to @Sharniejk
Hi Sharnie, I can certainly take a look into this for you. Please can you DM your full name, sortcode and postcode? CX
Reply Retweet Like
NatWest 2h
Replying to @CryptoXpertUK
Thanks, where were you advised that from. This link shows a list of our fees . JL
Reply Retweet Like
NatWest 2h
Replying to @CryptoXpertUK
HI James, thanks for your message. The amount is based no the exchange rate and fees from the sending bank. As the payment is over £100 the fee for receiving from us is £7. JL
Reply Retweet Like
NatWest 2h
Replying to @yob_ti
Thank you for reporting this to me, I have referred this to our tech team. CX
Reply Retweet Like
NatWest 3h
Replying to @JoanOnwuchekwa
Hi Joan. You seem to have lost the connection, are you able to come back through :) I will need to ID you again. Thanks. Emma
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
You're welcome. if you need any further help just let me know as we are 24/7. MS
Reply Retweet Like
NatWest 3h
Replying to @Simon_Says_89
Was the refund from us? We've also had no reports over the site being down, this is currently working. What happens when you try access it? LP
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
It may be worth trying on a different browser as this is currently working. LP
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
I will certainly ensure that all your comments are fedback. EJ
Reply Retweet Like
NatWest 3h
Replying to @LitLoose
Hi there, thanks for messaging. If you're able to pop into any branch, they will happily take the used card reader :) MS
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
Ah apologies the envelope at the top is for you to email the page to someone you know if you think they maybe interested in taking a look. In regards to the pending payment - I can take a look if you wish? EJ
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
Ah yes this is something we are aware of - as after 6.30pm on Friday, the system updates and as Saturday and Sunday are not working days its classed as Monday. We are looking into this. EJ
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
Could you show me the link please? EJ
Reply Retweet Like
NatWest 3h
Replying to @DrTuatara
Good Morning, im afraid we dont have an email address :( can I help with anything? EJ
Reply Retweet Like
NatWest 3h
Replying to @EsherMummy
You're most welcome. LP
Reply Retweet Like
NatWest 3h
Replying to @EsherMummy
Hello, this isn't a legit text, if possible please can you forward it to 88355. LP
Reply Retweet Like