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Motorola Support
Official Motorola Support help - mobile devices! Mon-Sun during regional work hours globally. 24/7 on & .
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Motorola Support 6h
Replying to @AjayBharane
Hi, sorry to hear that. Let me help you. Try calibrating your battery. To calibrate the battery Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. See if it helps. Thanks- Brahma
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Motorola Support 7h
Replying to @ronipence
Hi Roni, do you have a reference number we can look into? You can send it to us via DM. -Anne
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Motorola Support 8h
Replying to @vikrammsingh18
Hi Logan, Sorry to hear that, please try with the below steps and check:- Launch “Settings” Access “Apps” Ensure “All apps” is selected from the drop-down menu. Select the desired app. Go to “Storage” and tap “Clear cache” Regards, Ashwin
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Motorola Support 8h
Replying to @KARTHIKARJUNAN5
Hi, Thank you for writing us, the update is rolling out in batches, you will be notified through your device once it's there! Regards, Ashwin
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Motorola Support 11h
Replying to @kala_nidhi
Hi Kalanidhi, sorry to learn about that, can we try removing sim card and performing clear cache on your device and reboot > please connect to Wi-Fi and refresh the update > let us know if that helps. If this did not help, please write us apsocial@motorola.com. Thanks- Keerthi
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Motorola Support 11h
Replying to @priyankpatelv
Hi, the update is rolling out in waves, your Device will let you know once it's there! Thanks - Kavya
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Motorola Support 15h
Replying to @ColinJEnglish
Hello Colin, if the latest security patch on your phone is from April 2018 then yes you have received the security patch from November 2017. Thanks. Moto Lenovo.
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Motorola Support 16h
Replying to @sandip7087
Hi Sandip, the update is rolling out in batches, your device will let you know once it's there! Thanks- Keerthi
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Motorola Support 20h
Replying to @vinayakumarvs
I have shared your details with the concerned team please allow us sometime our team will reach you. Thanks-Sandip
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Motorola Support 21h
Replying to @kala_nidhi
Hi, we understand your concern, please make sure you've enough storage space in your device and also you are using a strong WiFi signal to download the update. Thanks-Sri
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Motorola Support 21h
Replying to @naufil_z
We always share upgrade plans and keep everyone posted on our software upgrade page: - Sandip
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Motorola Support 21h
Replying to @the_devender
The update is rolling out in batches, your device will let you know once it's there! -Sandip
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Motorola Support 21h
Replying to @AmeyaDongaonka1
Sorry to say there's no way to change it once you set it to download. Thanks-Sandip
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Motorola Support 22h
Replying to @GopalDe53352068
The official list of phones eligible for upgrades is always available on our Software Upgrade News Page: - Sandip
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Motorola Support 23h
Replying to @jedistocky
Sure. Hope it solves the issue. -Erwin
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Motorola Support 24h
Replying to @jedistocky
I understand. Our next troubleshooting step is a clear cache partition . Let me know how this goes. -Erwin
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Motorola Support 24h
Replying to @jedistocky
Hi, sorry to hear that. Try resetting your network settings. Go to settings > backup and reset > network settings reset > reset phone. Let me know if this helps. -Erwin
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Motorola Support 24h
Replying to @ColinJEnglish
To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. 2/2 -Abi
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Motorola Support 24h
Replying to @ColinJEnglish
Hello! We understand. You can try to do some steps to fix the problem you have. We recommend you to restart your device into Safe mode. Safe mode starts the device without any third party apps running. 1/2
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Motorola Support Sep 24
Replying to @ColinJEnglish
Hello! Let us help you! Let us inform you that we are implementing patches as new security issues arise. We will evaluate and update as necessary. -Abi
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