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Microsoft Support
Official account for Microsoft Customer Service & Support. We’re available 24/7.
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Microsoft Support 14m
Replying to @Amandarapson1
Hi, Amanda. That's not we want you to experience. Can you tell us in detail what exactly is happening or your concern all about? Perhaps we can lend a hand. - Prey
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Microsoft Support 25m
Replying to @gregjonez_
We understand how simple your request is. However, our Microsoft Accessories team is the proper department to handle your concern. In line with the missing key, there could be a policy on their end that sending the key separately is not available. - Mel
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Microsoft Support 43m
Replying to @greatbomb77
Otherwise, if the issue persists, we recommend that you contact our Windows Activation team. You can reach them through this link: . For your reference, we recommend getting a service request number from them. Let us know if you need more help. 2/2 -Sher
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Microsoft Support 44m
Replying to @greatbomb77
Let’s sort out the issue immediately, Luc! You can follow the steps under the “Link your Windows 10 digital license to your Microsoft Account” section provided on this link: . This will guide you on how to reactivate Windows 10 after a hardware change. 1/2
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Microsoft Support 58m
Replying to @Victorseafog
Hi there. Allow us to look into this further. Did you check if the drivers installed are updated or not? Also, have you tried to roll back to the previous version of Windows? - Prey
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Microsoft Support 1h
Replying to @gregjonez_
Thanks for reaching out, Greg. To further address your concern, we highly recommend getting in touch with our Microsoft Accessories team using this link: . Keep us posted. - Mel
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Microsoft Support 2h
Replying to @Lord_Neko_
The article contains all the necessary information, including the procedure on how to manually install the Bluetooth driver. You can find the instruction provided in step 6 under the “Things to try first” section. Let us know how it goes. 2/2 -Sher
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Microsoft Support 2h
Replying to @Lord_Neko_
Let’s continue working on the issue. Here are some troubleshooting guides that may help you resolve issues related to Bluetooth device, we recommend that you try all the steps provided on this link: . 1/2
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Microsoft Support 2h
Replying to @JohnELorenzen
In this case, we recommend that you run the Surface Diagnostic Toolkit app: . This toolkit will validate your software and hardware functionality. Let us know how it turns out. -Ken
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Microsoft Support 2h
Replying to @Eliesnotes
Hi! Were you able to contact our Support Team? Feel free to send us a message anytime if you still need our assistance. -Marvs
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Microsoft Support 2h
Replying to @kittyfantastica
Perfect! We’re always looking to improve your experience, Katie. Please do not hesitate to get back to us if you still require assistance. Have a nice day! 👍
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Microsoft Support 3h
Replying to @kittyfantastica
we recommend that you press and hold the power button to shut down your laptop and turn it back on to check if the update will resume. Keep us posted on the outcome.  2/2 -Sher
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Microsoft Support 3h
Replying to @kittyfantastica
Help is here, Katie! To identify if your device is already unresponsive you can press the NUM LOCK key on your keyboard to check if the light will turn on or off. If the light is changing meaning the system is still in the process, but if not, 1/2
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Microsoft Support 3h
Replying to @Lord_Neko_
This will guide on how to troubleshoot and configure your Bluetooth device. Update us the result and let us know if you need further assistance. 2/2 -Sher
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Microsoft Support 3h
Replying to @Lord_Neko_
Let's take a look and find a solution, Lord! We found a discussion from our Community Forum which could be a useful reference for you. Check the answers of royaldis posted on this link: . 1/2
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Microsoft Support 3h
Replying to @Kalinandworld
You're welcome! We’re always looking to improve your experience. Please do not hesitate to get back to us if you still require assistance. -Sher
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Microsoft Support 4h
Replying to @XLindsey_LouX
Alright, Lindsey. Glad to know that everything’s well now. If you have other queries related to your Microsoft products and services, let us know. We’re always here to assist. Thank you! –Ar
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Microsoft Support 4h
Replying to @melisamedinaa
Hi. Good day! We would like to check if you still need further assistance from us. Please let us know. Thanks. -JJ
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Microsoft Support 4h
Replying to @CHBENN
Hi, Christopher. We haven’t heard anything back. Do you have queries on your Windows 10 updates? Let us know, we’ll be here to check on the matter. Thank you. –Ar
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Microsoft Support 4h
Replying to @pbuzdin
Hi there, Pavel. We haven’t heard back from you. We’re just sending a reminder that our team is here to assist if you still need help. Thank you. –Ar
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