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Microsoft Support
Official account for Microsoft Customer Service & Support. We’re available 24/7
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Microsoft Support 34s
Replying to @AbuSolyman
Hello. We got your message. Kindly see our reply via DM. If you require more information, you can always message us back via DM. We'll be waiting. -Shy
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Microsoft Support 13m
Accidentally buy an extra item from the ? No biggie. In 3⃣ steps, you can take care of it and cancel that extra purchase.
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Microsoft Support 50m
Replying to @ionacapri
We understand how important this is to you, Iona. The account recovery process would be the only option from here. Please try it once more. Kindly follow the tips carefully from the link we provided to successfully recover your account. We'll wait for your update. - Hector
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Microsoft Support 1h
Replying to @pcardno
Hello, Paul. Just checking up on you. Are you still experiencing the same issue with Favourites? If you still need assistance, please let us know. We'd also like to hear your thoughts on how we provide support here in Social Media: . Thanks. -Yaco
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Microsoft Support 1h
Replying to @paulohgodinho
You're welcome. Will there be anything else that we can assist you? Let us know. By the way, if it's not too much, we'd love to hear your amazing experience by answering this survey: . Have a great day! -Rjay
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Microsoft Support 2h
Replying to @b33rdy
Thank you for the update. Did you try to download and run the Surface Diagnostic Toolkit? What was the outcome after running the toolkit? -Tim
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Microsoft Support 2h
Replying to @artayu86
Thanks for reaching out, Bobby. We certainly understand your frustrations. May we know when did the issue begin? Was it after a firmware update? Also, does this happen when you watch YouTube videos on the Edge browser? We'll wait for your reply. - Hector
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Microsoft Support 3h
Replying to @paulohgodinho
Thanks for the update. We suggest that you follow the steps provided on this link: to fix the start menu. Meanwhile, please try booting to safe mode: , then check if the issue persists. -Rjay
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Microsoft Support 3h
Replying to @djdarksidex25
Hope everything is good on your end upon receiving this follow-up post, Dj. We're here if you have other queries. Anyway, if you have spare time, we'd like to know your thoughts about our Social Media support. Please share it here: . Thank you. -Tim
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Microsoft Support 3h
Replying to @b33rdy
You were unresponsive for quite sometime now, Kieron. Do you still need help? We're here if you have other queries. By the way, If you have some time, please share your thoughts about our Social Media team here: . Thank you and have a good one. -Tim
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Microsoft Support 3h
Replying to @SFox2016
Hello! We're here to help. When was the last time that you were able to log in to your account? It's best to send us a DM for us to utilize more characters while we address this issue. -Hayden
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Microsoft Support 3h
Replying to @paulohgodinho
Hey there, Paulo. How long does it take to show the app on the search? Have you made any changes on your device prior to this issue? Is this something that is happening from the past? -Rjay
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Microsoft Support 6h
Replying to @Raghu90678370
Thanks for reaching out and for your patience, Raghu. Apologies for the delayed response. To sort this out, we highly suggest getting in touch with our Customer Support through our contact numbers here: . Please keep us posted. - Hector
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Microsoft Support 6h
Replying to @ionacapri
We appreciate the info, Iona. At this point, our only option would be the account recovery process. Please try the steps and carefully follow the tips here: in recovering your Microsoft account. Kindly let us know how it goes. - Hector
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Microsoft Support 7h
Replying to @_michellebeck
We appreciate your response. Were you able to secure a service request number from them? It looks like this: SRX14xxxxxxxx. If yes, please send it to us via DM, so we can have it reviewed. Kindly click the link at the end of this post to respond to us. - Lindy
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Microsoft Support 8h
Replying to @doujinshuu
Hello there. We'd like to assist you in any way we can. May we know which edition and version of Windows you are using? Any recent changes made to your PC before the issue started? Are you getting any error messages prior to the issue? -Ed
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Microsoft Support 8h
Replying to @_michellebeck
Thanks for getting back to us, Michelle. This isn't the experience that we want you to have. Just to verify, were you able to contact our Global Support team using the link that we've previously provided? You can respond to us by clicking the link at the end of this post. - Lindy
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Microsoft Support 8h
Replying to @bbqgrillfinger
2/2 We also suggest checking the response of Time Lady from this link regarding the error that you are getting. Let us know how it goes. -Yaco
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Microsoft Support 8h
Replying to @bbqgrillfinger
1/2 You're doing good, however you have to run Command Prompt as administrator first. Type cmd on the search box then right click on command prompt and choose Run as Administrator, then run the System File Checker again.
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Microsoft Support 8h
Replying to @mheckathor1
Hi, Michelle. Thanks for reaching out. We'll be glad to look into this for you! Can you tell us more information about your concern via DM, so we can assist you accordingly? Kindly click the link at the end of this post to respond to us. We'll wait for you there. - Lindy
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