Twitter | Search | |
Melanie Fiona ✌
Grammy Award Winning Singer/Songwriter. CANADIAN. Currently living and creating. Mgmt: info@title9inc.com Booking: Jon@universalattractions.com
16,165
Tweets
194
Following
650,964
Followers
Tweets
Melanie Fiona ✌ Jul 14
Replying to @AmericanAir
I wish your telephone and airport staff were as eager and willing to help as your social media/online support teams are. It’s really unfortunate that my only hope for a justified resolution is to voice my concerns here.
Reply Retweet Like
Melanie Fiona ✌ Jul 13
... like why does it have to be this hard all the time? I don’t care where you work. Take pride in your job. Be a decent human being. Strive for excellence. Are people so disenchanted with life that they can’t even be helpful anymore?? Smh.
Reply Retweet Like
Melanie Fiona ✌ Jul 13
I really despise that the financial and emotional cost of traveling these days has become such a stressful experience. My latest episode involves , and the highly disrespectful CSR and SUPERVISOR I just got off the phone with. Unbelievably disappointed... 👎🏾
Reply Retweet Like
Melanie Fiona ✌ Jun 20
Many Thanks to ’s twitter support team. So helpful! 💜 xo
Reply Retweet Like
Melanie Fiona ✌ Jun 18
.... and missing like “received confirmation that it was delivered to the carousel” and the bag was never delivered. All employees on the ground here at LAX are like 🤷🏾‍♀️🙇🏾‍♀️??? Can we review security footage??? Please help!!!!
Reply Retweet Like
Melanie Fiona ✌ Jun 18
Okay .... you’ve come through for me when I’ve expressed concerns on here before... but today’s travel experience has resulted in a major issue.... 2 hours of travel time, turned into 8 hours of travel time... one delayed bag and one missing bag!
Reply Retweet Like
Melanie Fiona ✌ Jun 10
I’m a Canadian, and I support this message. 🇨🇦 🤘🏾
Reply Retweet Like
Melanie Fiona ✌ Jun 5
Let’s work on keeping the quality of service in customer service. see you in the sky. ✌🏾 xo
Reply Retweet Like
Melanie Fiona ✌ Jun 5
In closing , please know that I don’t hold your entire Corp responsible for this one bad apple, but what that one red coat needs to be mindful of, is THIS one very resilient justice seeking apple that had time today to make her point known... publicly to 700k people.
Reply Retweet Like
Melanie Fiona ✌ Jun 5
I haven’t been this put off since the time realized that took away my gold status for the year I didn’t fly a lot because I was restricted by pregnancy 👀...despite my years of business and accumulated over 500k miles.... but we’ll leave that for another time....
Reply Retweet Like
Melanie Fiona ✌ Jun 5
... I too could have been more understanding if the change couldn’t be made within the regulated boarding time. But it was her lack of effort and poor attitude that has now given me 3 extra hours to document and share this experience with you and my Twitter fam...
Reply Retweet Like
Melanie Fiona ✌ Jun 5
Although in the end, our concerns and unfortunate experience was acknowledged by your staff, the entire incident was unnecessary and unwarranted. Had she attempted to make the inevitable correction rather than projecting her pre existing frustrations on us...
Reply Retweet Like
Melanie Fiona ✌ Jun 5
... by a lovely compassionate rep who then called on a superior to report the incident, who in turn was very apologetic and understanding to our frustrations and took full accountability for the poor actions of his red coat staff member.
Reply Retweet Like
Melanie Fiona ✌ Jun 5
When I expressed my dissatisfaction in her handling of the situation and requested to speak to her superior, she proceeded to tell me she was the highest I could get. So, I took my frustrations to the lounge using my platinum card where I was met...
Reply Retweet Like
Melanie Fiona ✌ Jun 5
Her unwillingness to hear or help our concerns, in an expedited and calm fashion resulted in us both missing our original flight, and her having to rebook us on the next leg 3 hours later....
Reply Retweet Like
Melanie Fiona ✌ Jun 5
... even going as far as suggesting that I get on the flight without my colleague...and pointing at my colleague saying “you’re not getting on the flight”. Which is highly offensive and disrespectful from someone of her professional position and status...
Reply Retweet Like
Melanie Fiona ✌ Jun 5
... to which we were met with an aggressive unhelpful attitude that basically accused us of not being responsible travelers. In trying to show proof to the supervisor of our confirmed itinerary, she proceeded to deny her ability to help while continuing to argue ....
Reply Retweet Like
Melanie Fiona ✌ Jun 5
After a rebooking error in the system changed my colleague’s original flight path, she was unable to board the flight we were originally on. The gate employee directed us to a supervisor on the floor to try to get the issue resolved before the boarding window closed...
Reply Retweet Like
Melanie Fiona ✌ Jun 5
Dear , after years of singing your praises for being my fav airline over the years, I have an unfortunate incident to report from my experience with a Red Coat rep at Boston Airport today.
Reply Retweet Like
Melanie Fiona ✌ Jun 3
This. This. THIS!!!!! 💜💪🏾
Reply Retweet Like