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Patrice Martel
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Patrice Martel 4 Dec 18
I disagree, a paying customers should not get locked out of the service he's paying for. There are multiple ways Dropbox support could validate my identity but they just don't want to bother. For a one trick pony company, they should try all that they can to not lose customers.
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Patrice Martel 28 Nov 18
Replying to @pendersj @Dropbox and 2 others
I am not surprised. I recently had a very unfortunate event and lost my MFA and backup codes and was told by support that there was nothing they could do. They don't have any process to deal with this scenario. So I'm a paying customer who can't access his files anymore!
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