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MEGA
The Privacy Company • End-to-End Encryption • Cloud Storage and Communication • Privacy by Design
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MEGA Dec 4
Replying to @vazquezj306
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MEGA Dec 4
Replying to @wajphotoshop
Please send a short email to bug@mega.nz for assistance. Thank you!
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MEGA Dec 4
Replying to @GCLDENTHEBRAVE
If you have a free account, it is possible that the transfer quota has been used by people sharing your IP, you will have to wait to accrue more. For more information on how the transfer quota works, please email support@mega.nz
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MEGA Dec 3
Replying to @Button_Pusher_
Making something amazing with broken things is very difficult, especially when you have to keep fixing them.
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MEGA Dec 3
Replying to @Button_Pusher_
We are investigating your issue with high priority. Is it just happening on occasion, but generally uploads are quite fine? We will fix this, meanwhile please do let us know if you encounter any further issues.
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MEGA Dec 3
Replying to @LTAS_Sean
No, they're not - please email bug@mega.nz for assistance.
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MEGA Dec 2
Replying to @juicewrld106
Hi, we provide support service through emails. Please note that currently we are receiving a significant amount of support tickets and therefore the answer time might take a bit longer. We are doing our best to get back to you as soon as we can.
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MEGA Dec 2
Replying to @Button_Pusher_
Please contact bug@mega.nz for assistance by tech staff.
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MEGA Dec 2
Replying to @KATTmkv
We warned you several times. You could have solved it time ago for free respecting your storage limit.
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MEGA Dec 2
Replying to @KATTmkv
If you need those files, you will have to purchase the Pro plan has explained. If you don't need them anymore, you can reset or cancel your account. How to reset your account: How to cancel your account:
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MEGA Dec 2
Replying to @uncle_danny2011
We do. We are experiencing a high volume of Support requests at the moment. Please wait for your query to be replied. If you are a PRO user, your ticket will be prioritised.
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MEGA Dec 1
Replying to @KATTmkv
As a goodwill gesture, we will not charge you for the excessive consumption retroactively. Some email notifications have been sent as well as pop up warnings whenever you used our products but no action has been taken to resolve the situation.
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MEGA Dec 1
Replying to @brucce_soares
Use MEGAdrop. It allows users to upload into MEGA accounts without having an account themselves. You can nominate a folder (it can't be a shared/linked folder) by right-clicking on it in your Cloud Drive - then select 'Make MEGAdrop folder' and post it.
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MEGA Dec 1
Replying to @onr1n
You probably missed our response, we do not have such a big delay. Please tell us your ticket ID or DM us the email address you used to email support. Thanks.
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MEGA Dec 1
Replying to @juancecba82
Hola, tu ticket ha sido contestado. Por cualquier duda al respecto, sigue hablando con el departamento de soporte a través de ese ticket.
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MEGA Nov 30
Replying to @juancecba82
Please post your ticket ID. We will check for you but note that currently we are receiving a significant amount of support tickets and therefore the answer time might take a bit longer. We are doing our best to get back to you as soon as we can.
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MEGA Nov 30
Replying to @onr1n
Please note that currently we are receiving a significant amount of support tickets and therefore the answer time might take a bit longer. We are doing our best to get back to you as soon as we can.
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MEGA Nov 30
Replying to @Alan_Alfaro_
We are very proud of our service and are continuously improving what we deliver to our customers through new features and great service. MEGA is not going anywhere except up!
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MEGA Nov 30
Replying to @Alan_Alfaro_
MEGA is a legitimate business that has been running since January 2013 and now has over 200 million users. While we provide user-controlled end-to-end encryption we also adhere to all governmental regulations and are recognised by authorities as a responsible business.
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MEGA Nov 30
Replying to @LittleB56571502
Hi, we suggest you get in touch with the seller to resolve the issue.
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