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Lea Verou
HCI researcher , IE, author, Ex staff. Made . I ♥ standards, code, design, UX, life!
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Lea Verou Nov 28
Replying to @web_martin
When you try to restore a disabled iPhone (i.e. an iPhone that has had the passcode entered wrong way too many times)
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Lea Verou Nov 28
Replying to @Smutchings
Yeah, it's a common — but incorrect — assumption that users read paragraphs of documentation that are slapped on a bad UI as a bandaid.
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Lea Verou Nov 28
Replying to @AdamJuranTenor
Just now.
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Lea Verou Nov 28
Replying to @LeaVerou
And for some extra , this was actually how this dialog initially presented itself. Not only do I not understand why it was scrolled to the bottom, but why does it even need a scrollbar at all?! There is, quite literally, an entire screen of available space.
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Lea Verou Nov 28
Replying to @LeaVerou
Of course, "Restore" here stands for for "Restore to factory settings", but that's not the kind of restore the average user would assume.
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Lea Verou Nov 28
Speaking of fails, here's one whose root cause is the curse of knowledge. Two buttons, Restore and Update. Guess which one erases your phone.
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Lea Verou Nov 28
Replying to @LeaVerou
And the straw that broke the camel’s back? After about half an hour dealing with all this, the website decides to EMPTY MY CART, I kid you not. This is the first time I see an e-shop that is eager to empty your cart, usually they're more eager to fill it! 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️
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Lea Verou Nov 28
Replying to @LeaVerou
I get no email on my personal email address. Does that mean they did or didn’t find it?! I decide to try signing up. But nope, "email invalid or already existing". Since it's not invalid, I suppose it already exists? But still no reset password email.
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Lea Verou Nov 28
Replying to @LeaVerou
Since I can't remember which email I used and it won’t actually tell me (see first tweet), I try it twice, once with my personal email, and once with my work email. I only get an email on my work email, telling me that my email was NOT found!! Well, that’s a first!
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Lea Verou Nov 28
Replying to @LeaVerou
So I carefully build a large order and hit checkout. It asks me whether I want to log in, register, or check out as a guest. I'm sure I have an account, but my attempts at login fail, so I try to use the "Forgot password" feature. All typical so far.
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Lea Verou Nov 28
This was btw (their Greek site though it's all under ), and I've just had an all around terrible experience on their website today, parts of which I may use in usability lectures to illustrate UX anti-patterns. Thread 👇🏼
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Lea Verou Nov 28
Replying to @xac
Damn you, I had not noticed this and I now I cannot unsee! 😭
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Lea Verou Nov 28
An example of security theater, actively harming usability: a “Forgot Password” feature that tells me “IF an account exists we will mail you” when I use the wrong email, although I can easily find out if an account corresponds to a given email by just …trying to sign up with it!
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Lea Verou Nov 27
Replying to @LeaVerou
Every time I wanted to search for an email I kept clicking on that "Move to" rectangle. Typical description slip.
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Lea Verou Nov 27
Many spotted the problem I had in mind, others spotted other valid issues too, read the thread! My answer: "Move to" has no dropdown affordance and looks like a text field. That wouldn't be so bad somewhere else, but an input near the top right is conventionally a search field.
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Lea Verou Nov 27
UI problems create UX problems. See also
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Lea Verou Nov 27
UX quiz: What's the problem here? (context: It's the top right corner of the in OSX Big Sur)
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Lea Verou Nov 27
They do have onboardings, but that's essentially trying to fix an undiscoverable UI by using documentation.
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Lea Verou Nov 27
Oh, right! Still, the fact that there are two different swipes, with different (unpredictable) controls, is not ideal UX.
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Lea Verou Nov 27
Replying to @itgrrl
Nope, see my response to another reply. A two finger swipe gives you *different* options!
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