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London North Eastern Railway
Hello from the LNER Twitter team. We’re here round the clock, seven days a week, ready to help.
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London North Eastern Railway 4m
Replying to @TheRealStavioni
Must have got a little lost! 🙈 ^KM
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London North Eastern Railway 5m
Replying to @AC09_86
I'm afraid there's not much we can do but if you'd like to make a formal complaint, our Customer Services team will look into this for you. They can be reached on 03457 225 333 or at customers@lner.co.uk. ^KM
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London North Eastern Railway 13m
Replying to @casperthegh0st
Sorry to hear this Casper. What time service is this? Can you provide more details so we can look into this? ^KM
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London North Eastern Railway 14m
Replying to @abifisher99
Really sorry to hear this. You can make a formal complaint if you wish to our Customer Services team on 03457 225 333 or at customers@lner.co.uk who may be able to offer a goodwill gesture by way of apology for this journey. ^KM
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London North Eastern Railway 15m
Replying to @TheRealStavioni
Great shots! ^KM
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London North Eastern Railway 19m
Replying to @davidmnufc
New tickets are released every Friday at 10:00am normally - we get advance notice on Thursdays as to which tickets are being released so if you check back then, we can let you know if we have any updates for you. ^KM
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London North Eastern Railway 20m
Replying to @ALawrence95UK
Sorry to hear this. Have you spoken to a member of the on-board team about this? Are you able to move to another coach or is this a train-wide problem? ^KM
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London North Eastern Railway 20m
Replying to @AC09_86
Did you have a seat reservation for your journey that you're unable to get to? ^KM
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London North Eastern Railway 21m
Replying to @blankajdouglas
Hi Blanka. Please speak to a member of the on-board team about this and they will be able to help. ^KM
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London North Eastern Railway 22m
Replying to @hirstysboots
Yes, they are. ^KM
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London North Eastern Railway 23m
Replying to @davesimm1985
Hi. We're awaiting confirmation of engineering works from Network Rail - you can sign up for alerts here: ^KM
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London North Eastern Railway 25m
Replying to @davidmnufc
Hi David. Did you sign up for alerts like my colleague recommended on 7th August? ^KM
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London North Eastern Railway 25m
Replying to @hirstysboots
They will be, yes. ^KM
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London North Eastern Railway 26m
Replying to @JamieBowker
Hi Jamie. Really sorry about this. I'll chase this up for you now. ^KM
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London North Eastern Railway 47m
Replying to @RobertW21081931
We're advising customers not to travel Robert. You can see more information on our website: ^KM
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London North Eastern Railway 49m
Replying to @TaraLlamma
Sorry to hear this Tara. Is there anything I can help with? ^KM
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London North Eastern Railway 52m
Replying to @CraigJStewart89
Sorry to hear this Craig. Is this just in Coach D? If so, are you able to move? Have you seen a member of staff to speak to about this issue? ^KM
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London North Eastern Railway 53m
Replying to @vekawxx
Apologies - which coach are you in please? Has there been any announcements to suggest why there has been no trolley service (e.g. a staff shortage)? ^KM
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London North Eastern Railway 57m
Replying to @abifisher99
Sorry to hear this Abi. Did you have a reserved seat for your return journey that you were unable to get to? ^KM
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London North Eastern Railway 57m
Replying to @plalor
Really sorry to hear this Peter. Have you seen a member of staff to speak to about this at all? Is the issue still on-going? ^KM
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