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JetBlue Airways
Hi, nice to tweet you! Fly with us to 101 destinations and experience our award-winning service. For concerns that require a response, call or email.
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JetBlue Airways 5m
Replying to @sophchang
We expect your flight to leave at 11:00 according to our latest update. Thanks, again, for your patience, we know this is not the experience you hoped for.
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JetBlue Airways 13m
Replying to @sophchang
We can check for updates, Sophia. What's the flight number?
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JetBlue Airways 24m
Replying to @disisyna
Sorry, we are not able to guarantee reimbursement from here. There is a separate team that reviews receipts and your flight disruption. Until they review everything, we are unable to make any promises. We know this has been extremely frustrating and we sincerely apologize.
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JetBlue Airways 28m
Replying to @disisyna
Sorry to hear that. Please do what you need to in order to find accommodations for the evening and keep your receipts. If you send us a DM we can provide an email address where you can send them to be reviewed for possible reimbursement.
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JetBlue Airways 31m
Replying to @kuwchelle
We know it's frustrating to have had a change of travel plans, we do apologize for the stress this has caused. If you DM your confirmation code, we can take a look at the reason for your initial delay.
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JetBlue Airways 35m
Replying to @ShutUpAndrosky
An unexpected change to the schedule is very frustrating, we are very sorry for any inconvenience or stress the stop will cause. We will get you to your destination as soon as we can. Thanks for your patience.
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JetBlue Airways 39m
Replying to @kuwchelle
To clarify--your first flight was delayed, which caused you to miss your connection to SFO, and rebooking to SJC was a better option than waiting for the next available SFO flight? Are we understanding you correctly?
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JetBlue Airways 43m
Replying to @disisyna
...with more information. 2/2
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JetBlue Airways 43m
Replying to @disisyna
It's definitely not the way we hoped the flight would go, and we sincerely apologize for the disruption to your plans and the stress and confusion the cancellation has caused. Your flight will be reviewed for compensation, once it has been issued, you will see an email... 1/2
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JetBlue Airways 48m
Replying to @sophchang
Thanks for your patience during this experience. We were saddened to hear of the way events unfolded during the flight. We know the disruption it has caused to your plans is very frustrating. We'll have you on your way as soon as we can. Thanks for hanging in there with us.
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JetBlue Airways 51m
Replying to @kuwchelle
What's going on, MJ?
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JetBlue Airways 1h
Replying to @PushPopMov
We're sorry to hear about that. We'll have you going as soon as we can.
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JetBlue Airways 2h
Replying to @SamiiJoh
Let those Fly-Fi vibes flow!
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JetBlue Airways 2h
Replying to @bettywap12
Hi Betty. If it's within 24 hours there shouldn't be a fee, but if there's a difference in airfare for the new flight, that would be due. Please give us a call at 1-800-JETBLUE (538-2583) so we can help.
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JetBlue Airways 2h
Replying to @xmaggieleonard
That doesn't sound great, Maggie! Mind if we take a look? Please DM your confirmation code here:
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JetBlue Airways 3h
Hang in there. Please know, safety will always be our top priority and we must make absolutely certain everything is as it should be for your flight.
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JetBlue Airways 3h
Replying to @cricketandjoe
We're sorry to hear you've been disappointed with the experience on this trip, we will be sure to pass along your feedback to the airport. We would hate to lose you as a customer and we value your opinion. Thanks for taking a moment to let us know your thoughts tonight.
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JetBlue Airways 3h
Replying to @jzelen92
In order to more efficiently and correctly serve such a large number of customers, our inflight crewmembers offer services in stages. If you have an urgent need, please let them know.
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JetBlue Airways 3h
We know it's frustrating to wait, Jesse, especially once you've landed. We'll have you on your way as soon as we can. Thanks for your patience, we appreciate it.
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JetBlue Airways 3h
Replying to @winsbe01
Glad you got it figured out, Ben.
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