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John Custy
Service Management & Customer Experience Management Educator, Evangelist, and Consultant. ITSM, ITIL, ISO/IEC 20K CobiT, Kepner-Tregoe (KT), Governance, ISO 2
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John Custy retweeted
Greg Sanker Oct 10
Not taking about it doesn’t make it go away. 1 in 5 experience mental illness in a given year.
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John Custy retweeted
Freshservice Oct 10
Replying to @W_Goddard
So true! CIOs and management shouldn't forget the humans behind the ticket. And it's high time fitness (physical and mental) becomes a priority for workplaces and IT teams in particular.
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John Custy retweeted
Barclay Rae Oct 10
A role can be highly stressful - imagine just getting negative stuff all day. When people are well managed, supported and empowered it is a very rewarding role. Push them too hard however and it can be damaging... Look out for your people...
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John Custy retweeted
Joe The IT Guy Oct 18
Find the wise ones - - second part of his 10 ways that people commonly misunderstand and misuse here.
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John Custy Oct 18
Replying to @denawf @Joe_the_IT_guy
- I was looking for you and , but didn't see either of you. We can still do an interview if you want...
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John Custy Oct 17
Thanks to the staff for for a great inaugural event. Expecting even more for . See everyone then!
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John Custy Oct 17
Does your training provide knowledge, experience, or skills?
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John Custy Oct 16
Great session, need more like this that challenges conventional norms...
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John Custy retweeted
SysAid Oct 16
As organizations try to figure out how to achieve the harmony between and , here are some pitfalls they should seek to avoid.
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John Custy retweeted
AXELOS Best Practice Oct 16
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John Custy retweeted
Mental Floss Oct 16
23 Things You Didn't Know Your Dishwasher Could Do—and 2 'Hacks' You Should Never Try —
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John Custy retweeted
Samanage Oct 16
Fancy Mills is kickstarting the day with some great questions! "What does service management mean to you in three words?" How about... "Exceptional Employee Experience."
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John Custy retweeted
Doug Tedder Oct 16
Fancy Mills asked at - “Is it time to move out of ?” Yes it is.
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John Custy retweeted
The Verge Oct 16
Google’s AI-powered Piano Genie lets anyone improvise perfectly by bashing buttons
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John Custy retweeted
MetricNet Oct 16
As we automate, as we change, remember this. People are critical to the business- Fancy Mills
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John Custy retweeted
Rich Graves Oct 16
Love the discussion on the importance of people in a world of automation. To me it’s all about automating the easy stuff so people can do the hard stuff
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John Custy Oct 16
Replying to @bloreboy
Or perhaps the Chief Innovation Office (CINO)?
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John Custy retweeted
Doug Tedder Oct 16
I’m picking up on a theme from the opening keynotes... “it’s about the ” ....are we in listening? Are we in IT ready to deliver that differentiating experience?
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John Custy retweeted
William Goddard Oct 16
A Professional Yet Kind Rejection Letter Template
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John Custy Oct 16
Replying to @sysaid
Or perhaps the Chief Innovation Officer (CINO)?
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