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Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!
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Shep Hyken 2h
Did you miss my 2020 Customer Amazement Summit? I got 10 business & experts together to share tips & tricks to help you improve your . If you missed it don’t worry! We’ve got you covered. Watch the entire summit
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Shep Hyken 4h
How to Determine What Kinds of Experiences Your Customers Expect via Forget industry norms. Your customers don't compartmentalize their expectations of what a good experience is.
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Shep Hyken 5h
Looks like some good reading😉
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Shep Hyken 5h
New Guest Post: 4 Ways to Generate Revenue from Your Contact Center This Holiday Season by Cutting down on complexity & streamlining your workflows can go a long way towards building a cost-effective & efficient this .
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Shep Hyken 6h
Amazement is not an act. It’s a habit. Get into the habit of living the Amazement principles, each and every day—not just reading or memorizing them.
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Shep Hyken 7h
Customer Service Daily is out! A compilation of and articles: Stories via
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Shep Hyken 8h
Do your job well for its own sake—no matter what your calling in life. This will deliver significant career advantages, as well as a deep sense of personal fulfillment.
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Shep Hyken 8h
Replying to @centric @Forbes
Thank you so much, Larry! It is my honor and pleasure!
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Shep Hyken 9h
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Shep Hyken 17h
Professionals follow up because they know it’s that little extra effort that can be the difference between the customer saying, "They fixed the problem," & "Wow, they sure know how to take care of their customers when there's a problem"!
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Shep Hyken 20h
An Amazing life is a life well-lived. This is a life lived to the fullest by the individual blessed to live it.
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Shep Hyken 22h
Replying to @patriciamerch10
Thanks Patricia!
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Shep Hyken 24h
Recently I spoke with about The Magic of Making Customers Happy.
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Shep Hyken retweeted
CallMiner, Inc. Sep 24
“Customers aren't just comparing brands to their competition, but every single interaction.” . shares more via .
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Shep Hyken Sep 24
What is the simplest thing you could do to improve your customer service today? Watch my latest video to find out.
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Shep Hyken Sep 24
Burger King Makes Lemonade Out of A Lemon: How To Have Fun with A COVID-19 Mask via So, if everyone has to wear masks, let’s do something fun with them. Maybe something that will make people laugh.
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Shep Hyken retweeted
vue.ai Sep 24
We're thrilled to have spoken to Hall of Fame Speaker, WSJ & NYT Bestselling author Shep Hyken ()! With over 35+yrs working with Fortune 100 companies, no one knows Customer Experience & Customer Service like Shep! Explore what Customer Experience means in 2020 with Shep👇
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Shep Hyken Sep 24
It doesn’t matter whether you are the CEO of your organization, or you’ve just been hired at the entry-level. Either way, if you’re inspired to follow the example of Amazing people, you’re going to want to do your best.
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Shep Hyken Sep 24
Customer Service Daily is out! A compilation of and articles: Stories via
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Shep Hyken Sep 24
Aspiring to excellence makes us feel better about what we are doing and what we were sent here to do. I believe people are happier when they have a calling in life. The happiest ones I’ve met do.
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