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House of Fraser Help
We are currently only responding to emails between 09:00 - 17:30 Mon-Fri and aim to reply within 5 working days. You can email us at customerservice@hof.co.uk
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House of Fraser Help Aug 15
We are currently experiencing an increased number of customer service enquiries. To help us prioritise and manage these enquiries, we ask that all customers contact us by emailing customerservice@hof.co.uk. Thank you for your ongoing patience at this time.
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House of Fraser Help Aug 15
Hello Steve, you need to send your gift cards to our main head office at 27 Baker street, London W1U 8EQ. Once they receive your gift cards they'll replace them for you with ones that work. I hope this helps. ~Saif
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House of Fraser Help Aug 15
Replying to @CathyirvineBell
Hi Cathy, we'd recommend that you send these to our Head Office to be replaced. If you can DM us, we can provide you with the address to send your Gift Cards to. Thanks.
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House of Fraser Help Aug 15
Replying to @GThorpe92
. Thanks for your reply. Regrettably, due to the recent change in ownership, some orders have been delayed. We don't currently have a timescale for delivery. However, your order will be delivered as soon as possible. ~Linda
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House of Fraser Help Aug 15
Replying to @squirrelsquaduk
Hi . Thanks for your reply. Regrettably, due to the recent change in ownership, some orders have been delayed. We don't currently have a timescale for delivery. However, your order will be delivered as soon as possible. ~Linda
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House of Fraser Help Aug 15
Replying to @barnesemma56
Hi, Emma. If you DM me with your query I'll be more than happy to assist you. ~Steven
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House of Fraser Help Aug 15
Replying to @alicescarlettx
Hi Alice, thanks for your inquiry. I can confirm that the returns address is still the same and should there be any changes, rest assured we will update you. I hope this helps.~Nuraan G
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House of Fraser Help Aug 15
Replying to @TheMightyNews
Hey, Steve! We're sorry about the issues you're having. Can you send us a DM so we can advise you further? Thanks in advance! ~ Emma T
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House of Fraser Help Aug 15
Good morning. We're here util 8pm to answer any of your House of Fraser queries.
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House of Fraser Help Aug 14
Hey guys and thanks once again for another awesome day! We'll be back tomorrow at 9 am to answer all your House of Fraser queries so don't hesitate to DM with your order details. Cheers and goodnight folks!
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House of Fraser Help Aug 14
Replying to @jukie_blue
Thank you for your inquiry. We'll be more than happy to look into it for you. Could you please DM us your full name, order number, the first line of your billing address and postcode, please? We look forward to your response. Thanks ~Jacqueline
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House of Fraser Help Aug 14
Replying to @Iain_redhead
Thank you for your inquiry. We'll be more than happy to look into it for you. Could you please DM us your full name, order number, the first line of your billing address and postcode, please? We look forward to your response. Thanks ~Jacqueline
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House of Fraser Help Aug 14
Replying to @bethbolgerx
Good evening, Beth. I hope you're doing well today. Can you send us a DM with your details, please. We'd like to have this looked int as well as offer a resolution. I'm looking forward to your response. ~Dwain
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House of Fraser Help Aug 14
Replying to @Jenna_McMahon
Hey Jenna and thanks for taking the time to get in touch. In order for me to have a look into this, please DM me the order number, billing address and postcode. I'm really sorry for the inconvenience caused. ~Monre
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House of Fraser Help Aug 14
Replying to @kedo32
Good evening, Sym. I'm really sorry no notification has been sent as yet regarding your order. I'd like to have this matter looked into. Can you send us a DM with your full name, your billing address and postcode, please? I'm looking forward to your response. ~Dwain
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House of Fraser Help Aug 14
Good evening, Emma. We'd certainly like to have this looked into as well as offer a resolution. Can you please DM us your details. I'm looking forward to your response. ~Dwain
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House of Fraser Help Aug 14
Replying to @barnesemma56
Hi, Emma. How can we help you? ~Steven
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House of Fraser Help Aug 14
Replying to @mortman77
Hi, Nathan. Thanks for your message. Gift Cards are no longer being accepted either in store or online. However, replacements are being issued. If you end me a DM I'll be able to advise you further. ~Steven
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House of Fraser Help Aug 14
Replying to @moooodle
No problem at all and please don't hesitate to DM us if you need anything else. ~Monre
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House of Fraser Help Aug 14
Replying to @megrosejordan
Hi, Megan. Thanks for your message. Gift Cards are no longer being accepted either in store or online. However, replacements are being issued. Can you send me a DM and I'll advise you further. ~Steven
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