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Hotel Chocolat
British cocoa grower, chocolatier, hotelier and restauranteur
26,191
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1,851
Following
60,445
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Tweets
Hotel Chocolat 23m
Replying to @PatrickMBelfast
Sorry to see this Patrick, please email your order details to help@hotelchocolat.com. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 24m
Replying to @NicVig
The perfect fuel for present wrapping! 😊
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Hotel Chocolat 26m
Replying to @soapycaino
Glad to hear it, let us know if we can help with anything in the future! Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 28m
Replying to @PeterAbrahart
No problem at all Peter, if you have any other questions please just ask! Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 30m
Sorry about that, now following. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 31m
Replying to @claireollier
Sorry to hear this Claire, please email help@hotelchocolat.com with the order details so that we can look into this for you. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 32m
Replying to @mandyrabin
Hi Mandy, I have passed on your feedback to the wider business. We are always looking at ways to improve our products and are constantly reviewing our packaging. We aim to be 100% recyclable, reusable and compostable by 2020. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 35m
Replying to @RachEmRuth
Thank you for your suggestion, I have passed on your feedback to the wider business. We are always looking at ways to improve our products and are constantly reviewing our packaging. We aim to be 100% recyclable, reusable and compostable by 2020. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 37m
Replying to @qu0ins
So pleased to hear he is enjoying it!
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Hotel Chocolat 6h
Replying to @soapycaino
Hi Sophie, please could you send me a DM with your order details so that I can look into this for you? Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 6h
Replying to @RheonJones
Sorry about that, you should now be able to DM us!
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Hotel Chocolat 7h
Replying to @sarahnorburn
Oh stop it Saz, you're making us blush! 😏♥️
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Hotel Chocolat 7h
Replying to @silvi_flecha
Not to worry if you are unable to return to store please send the photo to the email address provided and we will look into this for you. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 7h
Replying to @carlaroberts84
So sorry to hear this Carla, please email help@hotelchocolat.com with your details so that we can look into this for you. Thanks Lucy@ChocolateHQ
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Hotel Chocolat 7h
In that case are you able to send a photo with the BBE showing to the email address provided please? We would like to look into this for you and put things right. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat 7h
Replying to @InklingLLP
Christmas just wouldn't be the same without chocolatey happiness! 😁
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Hotel Chocolat Dec 10
Replying to @silvi_flecha
Oh no! Please send a copy of your receipt to help@hotelchocolat.com or return to the store where they will be able to put things right for you. Thanks, Lucy@ChocolateHQ
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Hotel Chocolat Dec 10
Replying to @JEJjohns @ItsAlixMay
We currently cannot guarantee that any of our chocolate is free from traces as as all of it is made in the same environment where allergens are present. However this is indeed something we are looking into. 😊 Thanks, Lucy@ChocolateHQ
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Hotel Chocolat Dec 10
You're absolutely smashing it Stu! 💥💥💥
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Hotel Chocolat Dec 10
Replying to @DANIELJAMESREC
Sorry to hear this Daniel, please send an email to help@hotelchocolat.com with your order or transaction details so that we can look into this for you. Thanks, Lucy@ChocolateHQ
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