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HomeSense Help
We're here to answer HomeSense queries from 09.00 to 17.00 GMT on Mon-Fri and 09.00 to 16.00 GMT on Sat. On Sunday we're closed. You can email or phone too.
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HomeSense Help Feb 14
Replying to @Nicola1967
Hi Nicola Thanks for sending those details over, I have now contacted the store manager and raised this issue with him to ensure an occurrence of this nature is prevented. We look forward to welcoming you back to our stores in the future. Elle
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HomeSense Help Feb 14
Replying to @Nicola1967
Hey Nicky, this doesn't sound good. Feel free to send over a photo of your receipt so we can raise your feedback with the store manager.
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HomeSense Help Feb 14
Replying to @robziivp
Oh no this certainly doesn't look good, can you pop us a DM with a photo of your receipt, the wick and the base of the candle so we can investigate.
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HomeSense Help Feb 13
Replying to @njameel9
Hi Noreen, yes our stores have a courier option for larger items, the cost varies dependent on distance and size so best to speak with the store at the time of purchase ☺️
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HomeSense Help Feb 12
Replying to @MrsElina_
Hi Elina, we're really sorry about this. Unfortunately, HomeSense products can only be returned to a HomeSense store. Pop over DM with a photo of your receipt and we'll see what else we can do.
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HomeSense Help Feb 11
Replying to @Adowells92
Hi Adam, yes of course you can return the product to any HomeSense store for a refund.
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HomeSense Help Feb 11
Replying to @yoitsseanp
Hi Sean, we're sorry to see this. Our account handles any queries and complaints for stores in the UK and Ireland. Please contact HomeSense US here:
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HomeSense Help Feb 11
Replying to @lauren_stans
Oh dear we're really sorry about this Lauren, we use super sticky labels to prevent swapped tickets in store. Sometimes they can be a little too sticky, a little warm water and some vinegar or a wet wipe should get that right off!
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HomeSense Help Feb 10
Replying to @RebekahEmily91
Ouch! Oh dear sorry Rebekah that certainly doesn't look good. Please feel free to pop us a DM with a little more information about what happened.
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HomeSense Help Feb 10
Replying to @lukesamsowden
Thanks for sending these over, we've popped you a DM.
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HomeSense Help Feb 10
Replying to @lukesamsowden
Hi Luke, could you pop over a photo of your receipt and the damaged item we'll see what we can do
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HomeSense Help Feb 10
Replying to @lukesamsowden
Oh no that's not what we like to hear 😢 have you been able to get a refund of the damaged item in store?
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HomeSense Help Feb 8
Replying to @Marath1
Hi Mark, yes our stores offer home delivery. Please enquire in store and they'll be able to provide more information, as each store uses a private courier.
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HomeSense Help Feb 3
Replying to @geofosho
Good Afternoon, Georgia! Sure, that would be great.
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HomeSense Help Feb 2
Replying to @devisah
Woo hoo thanks for letting us know you got your item Devisah, your tweet has made our day a bit sweeter 😚
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HomeSense Help Feb 1
Replying to @AdeleChaffinxx
Thanks for letting us know. Can you drop us a DM letting us know what store you went into we look into this further for you. Ellie
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HomeSense Help Feb 1
Replying to @AdeleChaffinxx
Hello, we'd need a receipt but with certain exact details we can try and locate it for you form here. Can you send us a DM confirming if you paid by cash or card?
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HomeSense Help Feb 1
Replying to @geofosho
Hi Georgia! Sorry to hear whats happened. If you would like to send us some photos of the damage and one of your receipt, we can see how we can help.
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HomeSense Help Jan 31
Replying to @MissMariaG86
Hi Maria, sorry about this! Can you send us a picture of the coffee, the date and your receipt by DM so we can help please?
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HomeSense Help Jan 30
Replying to @Iwantabs73
Oh dear, I'm sorry to hear you weren't able to return the item. Can you pop over a DM with a photo of your receipt and confirm which item you're trying to return, we'd be happy to see what else we can do!
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