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HomeSense Help
We're here to answer HomeSense queries from 09.00 to 17.00 GMT on Mon-Fri and 09.00 to 16.00 GMT on Sat. On Sunday we're closed. You can email or phone too.
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HomeSense Help 5h
Replying to @jdwcardiff
Hi Jonathan, we're really sorry to hear this. We've used easy peel stickers in the past but unfortunately, found it led to switched tickets. I appreciate our labels aren't the easiest to remove and have forwarded your feedback on!
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HomeSense Help Nov 21
Replying to @gandybjs
Hi Andy, thanks for the tweet. We're really sorry to see this. Please DM us the store you bought these in or an image of your receipt if possible, we'd be happy to assist you further from here.
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HomeSense Help Nov 21
Replying to @lucycarlyon01
Hi, thanks for the tweet. We're sorry to see this, we would of course have expected this to have been placed more appropriately on the item. We are also hoping to introduce new labels soon to help reduce these issues. Thanks for getting in touch with us.
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HomeSense Help Nov 19
Replying to @AlexHickson
Hi Alexandra, thanks for the tweet. We are hoping to introduce new labels soon to help reduce the issues that customers do occasionally experience with them. We're sorry for any disappointment that has been caused to you.
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HomeSense Help Nov 15
Replying to @Laur_Phillipsx
Hi Laura, we're really sorry but we can't track down the brand of the item without any of the product information.
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HomeSense Help Nov 15
Replying to @ColourAndTea
Hi Katie, thanks for the tweet. Faulty items can be returned with a receipt, for an exchange or refund. We hope this helps!
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HomeSense Help Nov 14
Replying to @Laur_Phillipsx
Hi Laura, thanks for tweeting. Unfortunately, as stock moves rapidly in and out of stores we're unable to provide a tracking system. We suggest contacting your local stores directly to check availability.
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HomeSense Help Nov 14
Replying to @AlisonT77130595
Hi Alison, thanks for the feedback. We're sorry for any disappointment caused by our returns policy and hope it does not cause you too much inconvenience.
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HomeSense Help Nov 14
Replying to @PR_SarahBentley
Hi Sarah, thanks for the tweet. Whilst we don't have any current plans to move our Homesense store online, please do keep your eyes peeled for the future!
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HomeSense Help Nov 14
Replying to @helenkgarner
Hi Helen, thanks for the tweet. We're sorry to hear about this, please DM us with more details of your query and we will be happy to help!
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HomeSense Help Nov 14
Replying to @tinybirdheart
Hi Karen, thanks for the tweet! Unfortunately our HomeSense stores do not accept TK Maxx returns and vice versa. Hope that helps.
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HomeSense Help Nov 13
Replying to @RoseFreyaXO
Hi Freya, thanks for the tweet. We're sorry to hear that you're disappointed by the placement of our price stickers. We try to ensure that stickers are placed appropriately and we are hoping to introduce new labels soon which are easier to remove.
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HomeSense Help Nov 11
Replying to @alice_lily1
Hi Alice, we're really sorry to see this. Please return the chair to store with your receipt for a manager to assess the damage.
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HomeSense Help Nov 9
Replying to @RheaCampbell
Hello, i'm sorry to hear of this.I'll pass your comments onto store for them to address. Thanks for your message!
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HomeSense Help Nov 9
Replying to @MissHannah_x
Hi Hannah, oh no, I'm sorry to hear of this! Please return the duvet to store with your receipt, so you can show a manager whats happened.
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HomeSense Help Nov 8
Replying to @jewishbroke
Hi Ali, we currently do not have any plans to open a store here but i'll pass your comments onto the correct team for consideration.
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HomeSense Help Nov 7
Replying to @fashion_mommyWM
Hi Emma, thanks for tweeting. If you send over a DM we'd be happy to help.
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HomeSense Help Nov 7
Replying to @TeresaMWeston
Hi Teresa, we're really sorry to hear this. Please feel free to DM us some more information and we'd be happy to look into this further.
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HomeSense Help Nov 7
Replying to @ritesh5182
Hello, please DM us some further details so we can try and help.
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HomeSense Help Nov 4
Replying to @jonmunson
Hi Jon, thanks for the tweet. Please DM us your email address and we'll have it removed from our newsletter.
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