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Heathrow Express
Official Heathrow Express Twitter feed. We're here to help Monday to Friday 7am-9pm and weekends 8am-6pm (GMT)
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Heathrow Express 46m
Services are running on time this afternoon. If you’re travelling to or from Terminal 4 please allow extra time for your journey as connecting services are departing every 30 minutes.
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Heathrow Express 48m
Replying to @ShimaHeydari
Hi Shima, thanks for your tweet and sorry for the longer wait at Terminals 2&3 today- the transfer service is operated by TfL Rail and is departing every 30 minutes this afternoon while some trains receive maintenance. ^NH
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Heathrow Express 1h
Hi David, our tickets are now issued as PDFs in line with National Rail requirements- I’m afraid this means you’re currently only able to add tickets to wallet from the app but we are working on improving this. Thanks ^NH
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Heathrow Express 3h
Hi Carrie, thanks for your tweet, I’m afraid you can only add tickets to wallet from the app at the moment but we are working on this. Yes you can travel simply by scanning the barcode. Enjoy your journey with us ^NH
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Heathrow Express 4h
Replying to @hossmo
Hi there, thanks for your tweet and sorry to hear you had trouble booking. Please could you direct message us some more details about which railcard, device and browser you were using? Thanks ^NH
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Heathrow Express 6h
Replying to @VictoriaW1212
Hi Victoria, thanks for your tweet and sorry you had trouble booking - please can you direct message us your ticket reference number so we can reissue these for you? Thanks ^NH
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Heathrow Express 6h
Replying to @markroh
Hi Mark, thanks for your tweet - I've sent you your new tickets and cancelled your existing ones. Enjoy your journey with us ^NH
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Heathrow Express 6h
Hi there, thanks for your tweet - it can take a few days for these to come through. If you still haven't received them you can contact the Heathrow Rewards team at Thanks ^NH
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Heathrow Express 7h
Services are running on time and our team will be here to help from 7am (Mon-Fri) or 8am (Sat-Sun)
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Heathrow Express 17h
Services are running on time this evening, ^NH signing out but stay tuned for updates from our ops team until we’re here to help from 7am tomorrow.
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Heathrow Express 19h
Replying to @bluemoonstar
Hi Nick, thanks for you tweet and sorry to hear this - please could you direct message us some more details including what time service you boarded and a description of the bag so we can help give you some guidance? Thanks ^NH
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Heathrow Express 19h
Replying to @JeffForshaw
That's great to hear our station colleagues were able to assist you Jeff - thanks for letting us know! Enjoy the rest of your journey today ^NH
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Heathrow Express 22h
Services are running on time this afternoon and we look forward to welcoming you on board.
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Heathrow Express 23h
Replying to @gay_viation
Hi there, sorry for the hold up - what time service did you board please and I can look into this for you? Thanks ^NH
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Heathrow Express Oct 22
Replying to @israel63
Hi Edson, as long as everything is resolved that's great! Thanks ^NH
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Heathrow Express Oct 22
Replying to @aniarmeniaca
Hi Ani, sorry you couldn’t travel with us yesterday evening which was due to an equipment fault at Heathrow Airport. If you have submitted a request our team will be in touch with the next steps by email soon. You can also call the team via Thanks ^NH
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Heathrow Express Oct 22
Replying to @blnode
Hi Sarah, that’s no problem- if you direct message us your ticket reference number I can resend these for you now? Thanks ^NH
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Heathrow Express Oct 22
Replying to @Nachooo_gg
Hi there, thanks for your tweet - you should be able to see the price on the email confirmation and once you download the PDF e-ticket? 20 days is the maximum wait time to hear back but it's usually much sooner. Thanks ^NH
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Heathrow Express Oct 22
Replying to @Bowater19
Sorry to hear this - I'll pass this on to the team to look into. Thanks ^NH
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Heathrow Express Oct 22
Hi Raúl, sorry to hear you're having trouble - please could you direct message us some more details of the error you're seeing so we can look into this? Thanks ^NH
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