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Heather Poole
Flight attendant / Author of the New York Times bestseller CRUISING ATTITUDE: Tales of Crashpads, Crew Drama and Crazy Passengers.
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Heather Poole 3h
Replying to @llauderback55
Coach. Window. Chihuahua next to me
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Heather Poole 3h
NY ✈️ LA
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Heather Poole 4h
The first officer on my flight was so handsome one of the flight attendant looked at him funny and asked, “do you work here?” We called him Maverick.
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Heather Poole 4h
According to The Experts (flight attendants who only work Madrid trips) this is what you need to buy at duty free. Nordes Gin & Irache wine. Guess what’s in my bag.
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Heather Poole 4h
“You’re not a real flight attendant unless something in your bag is clinking when you leave duty free,” - flight attendant leaving duty free with something clinking in her bag
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Heather Poole 4h
I wish more people felt like you.
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Heather Poole 15h
Sometimes?! All the time. Especially when they’re on a plane and there’s one flight attendant for every 50 passengers
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Heather Poole retweeted
Deni Tilley 15h
Replying to @Heather_Poole
I once had a little boy sitting next to a windowless seat draw a picture of a window on the airplane wall. Complete with clouds and birds. Too cute. And yes, he was with his mom, not a UNMR.
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Heather Poole 15h
Yesterday, during the beverage service, I noticed a little girl holding a green crayon was sitting next to a window shade that had been colored green. Just because she was holding the crayon doesn’t mean she did it, right?
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Heather Poole 15h
Yesterday a coach passenger asked me to charge his phone in first class. He wanted me to plug his phone into a first class seat, because he didn’t have an outlet. First class was full. He couldn’t understand why I wouldn’t do it. FULL.
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Heather Poole 16h
Exactly. Always repeat what happened. Don’t make it easy to edit the truth out.
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Heather Poole 16h
My coworker took care of the instigator. She’s so funny. She had these giant Christmas lights around her neck and said, “Who’s the problem?!” Looks at the problem passenger and says, “Don’t let these twinkling lights fool you!”
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Heather Poole 16h
When the camera comes out, tell them to hold that thought while you get your phone because two can play that videotaping game. Then read them their Miranda rights. Look right at the camera
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Heather Poole 16h
Remaining calm is a work out
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Heather Poole 16h
When they start filming look directly at the camera and say “do you want to solve this problem or do you want to go viral?” Keep acknowledging the camera in a calm but firm voice.
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Heather Poole 16h
I dedicate this tweet to Delta employees
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Heather Poole 16h
Replying to @ImWanderWoman
No
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Heather Poole 16h
No win situation. We demand answers! We hate your answers! You’re a liar!
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Heather Poole 16h
It was so obvious what he was doing.
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Heather Poole 16h
A flight attendant said, come with me! To the instigator. She took him up front to sort it out away from the passengers - who all wanted to follow. She said they would each get a turn. Mob mentality
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