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HSBC UK
The official UK account for HSBC. Follow us for stories of progress, news & insights. Here to help everyday 8am-10pm. Email: ukhelp@hsbc.com
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HSBC UK 14m
Replying to @lowriwilliams54
Hi Lowri, thanks for getting in touch. Kindly contact our Telephone Centre on 03457 404 404. An agent will be able to send a new pin to your statement address. Hope this helps. ^Leona
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HSBC UK 20m
Replying to @PhilMCTyke
Hi Phillip, thanks for getting in touch. Kindly contact our Travel Insurance department on 0800 299 399. They will be able to give you the necessary information that you require. Hope this helps. ^Leona
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HSBC UK 37m
Replying to @lauracreaven
We're happy to call Birmingham our home! And especially proud to be leading out the parade this year, with more than 200 employees and their friends and families expected to take part in the most colourful weekend of the year. 🏳️‍🌈 ^SD
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HSBC UK 45m
Replying to @Janesh22655958
Hi Janesh, could you provide me with some information as to what this is about please?
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HSBC UK 58m
Replying to @helmut1714
Thank you very much for your feedback, we’re always here for you. I hope your situation improves soon ^Matthew
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HSBC UK 1h
Replying to @AlisonLowton
Hi Alison, thank you for your post. Can I kindly ask you to provide us with your full name, postcode and contact number, via the direct message link below. ^SA
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HSBC UK 1h
Replying to @aurelagazel
Can you confirm if you're still able to log on to ? How far are you getting before it gets stuck on the white screen? Please you also try accessing the application through Wifi and mobile data. ^Matthew
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HSBC UK 1h
Replying to @ButFirstGin
If there have been many contactless payments, you may just need to use your pin and it will unlock the contactless feature again. ^Matthew
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HSBC UK 2h
Replying to @kingelliephant
Alternatively you can get in touch with our Telephone Banking Team on 03457 404 404 between 8am-10pm and they will be able to change your preferences. (2/2) ^Matthew
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HSBC UK 2h
Replying to @kingelliephant
You can change your communication preferences by logging on to Internet Banking on our website, hovering over My Banking Account Dashboard at the top left of the screen and selecting "Communication preferences". (½) ^Matthew
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HSBC UK 2h
Replying to @ButFirstGin
and it will automatically redirect you to an agent who can take the information verbally. May I ask what the query is about perhaps I could direct you to a more direct department or provide alternatives to Telephone Banking? (2/2) ^Matthew
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HSBC UK 2h
Replying to @ButFirstGin
Are you outside of the UK as that is our international number? Don’t forget to add +44 to the start of the number. Otherwise you can use the UK number 03457 404 404. If you continue to have difficulty please try not entering any details at all (1/2) ^Matthew
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HSBC UK 2h
Replying to @doherty120
You're welcome! As your bank, we're always here for you. ^Matthew
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HSBC UK 3h
Replying to @HonestG48309855
The One Time Password is a security feature offered by Verified By Visa and Master Card Secure Code. It is not controlled by HSBC and it is the individual retailer’s decision whether or not they use that service. Not all websites use it, but we can’t stop those that do. ^Matthew
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HSBC UK 3h
Replying to @ButFirstGin
Hi Tony, we are not aware of technical issues, calls are coming in normally. What number are you calling? ^Nick
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HSBC UK 4h
Replying to @benthornhill23
I'm sorry to hear of your experience. Can you please provide us with further information of the situation, your full name and postcode, via the direct message link below, so we can look into this further. ^SA
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HSBC UK 4h
Replying to @5oft
Hi Paul, if the text message only says to reply with Y or N, this is legitimate. ^Nick
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HSBC UK 5h
Replying to @davidjohnbilli1
Hi David, do you use SKY as your internet provider? ^Nick
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HSBC UK 5h
Replying to @edmoore
Sorry about that. Link attached below. Please let me know if you still cannot see this. ^SA
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HSBC UK 5h
Replying to @LucyClaire22
Good afternoon Lucy, Will you be kind to click the link below and send your post code and full name via DM in order to be able to investigate the issue further for you. ^Laura
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