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GoPro 1h
Replying to @svandervort
Apologies for the confusion. The LRV and THM files aren't necessary when importing GoPro contents to Quik for Desktop. These files are only needed to support the Copy, Playback, and Share functionality in the GoPro App (mobile). What error message do you get when importing files?
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GoPro 2h
Replying to @svandervort
The original source files are the unedited/raw GoPro files. When you set up a Media Folder, you can copy the video (MP4) & photo files (JPG) to the folder, and the media copied into it will then be displayed in the app's Media Library. Are you getting any error during import?
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GoPro 2h
Replying to @svandervort
Importing your GoPro contents to Quik for Desktop can be done in three different ways -- . When manually adding files to the app by setting up a Media Folder in your local hard drive, note that it'll only find the original source files from a GoPro camera.
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GoPro 3h
Replying to @rhj_24324
You're welcome. Stay stoked, and have fun capturing moments using your GoPro!
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GoPro 3h
Replying to @svandervort
May we please have your Support case number for our reference?
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GoPro 3h
Replying to @svandervort
You can find more information about .THM and .LRV files at . Hopefully, this helps.
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GoPro 4h
Replying to @rhj_24324
Hi Rick! The camera's maximum battery capacity will vary based on settings, environmental conditions, and other factors. You may check this article that lists down the estimated runtime (in minutes) of the GoPro cameras:
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GoPro 6h
Replying to @PirateMike911
Typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. There are some troubleshooting steps at that will help resolve the problem.
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GoPro 6h
Replying to @PirateMike911
Make sure that you log in at using the email associated with your GoPro Plus subscription. Should you need further assistance with your Plus account login, you may reach out to our Support team by phone or live chat through .
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GoPro 6h
"New class. New number. New chapter." 🏁 From #92 to #9, leveled up, graduating to the premier class in both the + racing series for 2020. Shot on Black
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GoPro 6h
Replying to @jorge_canalese
Hi Jorge! We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or live chat through .
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GoPro 7h
Replying to @jake_baine
Hi Jake! This article provides instructions on how to get the plugins that support the 2019 versions of Adobe Premiere. Should you need further assistance, you may reach out to our Support team by phone or live chat through .
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GoPro 8h
Replying to @bruttimabuoni
We'd like to gather more details to further isolate the problem. Did you import your media files to your computer via Quik for Desktop and currently viewing them in the desktop app?
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GoPro 9h
Replying to @christoc
We currently do not have new information available. The software update release information is posted at .
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GoPro 9h
Replying to @PirateMike911
Hi Mike! We're here to help. How can we be of assistance?
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GoPro 11h
Replying to @sarah_a_wildman
Hi Sarah! Sorry to hear about the trouble. The power issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue:
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GoPro 11h
Replying to @minyoongkki
Thanks for posting back with an update. Please try to clear your browser's cache and cookies or use a private/incognito browsing window. You may also try using a different web browser if available. Hopefully, this helps.
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GoPro 13h
Replying to @MegaPixelTravel
You may try the steps on You can also reach out to our Support Team for assistance through Thanks!
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GoPro 13h
Replying to @bruttimabuoni
Hello! How can we be of assistance? Thanks!
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GoPro 13h
Replying to @GnuekeCeo
Please continue to check our website for updates. You may refer to Thanks!
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