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Genesis Mining
The world's leading and most trusted hashpower provider for Bitcoin and Altcoins.
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Genesis Mining 11h
Replying to @krustowsky
Hi Ruth, The Social Media Team cannot check your account due to safety regulations. Please open a ticket so our Customer Service agents can look into this: . Thanks! Best, Social Media Team
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Genesis Mining 12h
Replying to @ekremtaskiran
Hi Ekrem, A daily maintenance fee is deducted from the mined coins, in USD per MHs. Sadly Dash value has dropped a lot, so likely the daily mined amount per MHs is not enough for the fee but that can change. Your mining plan remains active for the 2 years. Best, Social Media Team
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Genesis Mining 18h
Replying to @EagleCrypto
Hi EagleCrypto, Sadly we cannot reactivate a mining plan that was ended. Even if we could, with the current drop in Bitcoin value, the mined returns would still not be enough to cover the required maintenance fee. Best, Social Media Team
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Genesis Mining Dec 7
Replying to @justinjjhcs
Hi Justin, The Social Media Team cannot check your account due to safety regulations. Please open a ticket so our Customer Service agents can look into your situation: . Thanks! Best, Social Media Team
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Genesis Mining Dec 6
Replying to @CryptoKotter
Hi MrKotter, please contact our customer service in this case for a more personalized consultation: . Due to security reasons we have no insight to your account. Best, Social Media Team
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Genesis Mining Dec 6
Replying to @SkyDrak3
Hi Marco! Due to security reasons we cannot check your account from here. Please reach out to our customer service via . At the same time, we highly recommend you to not post screenshots of your dashboard publicly. Best, Social Media Team
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Genesis Mining Nov 30
Focus on the fundamentals. It’s always darkest before the dawn! >>
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Genesis Mining Nov 30
Replying to @pivipios
Hi Pivios, We understand but sadly currently, due to a long-term downtrend, coin value is low while mining difficulty remains high. That impacts what we can transfer to you, as the mined coins are used for the required maintenance fee to run your hashrate. Best, Social Media Team
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Genesis Mining Nov 30
Replying to @CVonness
Hi Charles, Did you deduct the daily maintenance fee for Dash mining and Bitcoin mining? You can find the fees for your hashrate in the agreements on the My Orders page. The daily fees for new plans would be $0.14/THs for BTC and $0.000022/MHs for X11 Best, Social Media Team
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Genesis Mining Nov 29
Replying to @metabarisakalin
Hi, This issue is known and will be handled by Customer Service and IT. If you want an update on the status, please ask Customer Service as the Social Media Team canot help you with this sadly. Nothing your hashrate mines is lost and you will receive it. Best, Social Media Team
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Genesis Mining Nov 29
Replying to @brook70780666
Hi brook, The new Radiant contracts have a fixed period of 2 or 5 years, set also in the terms , and they will not be ended before. During that time, your hashrate will mine, but actual returns depend on coin value, mining difficulty and maintenance fee. Best, Social Media Team
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Genesis Mining Nov 29
Replying to @brook70780666
Hi brook, The new Radiant contracts have a fixed period of 2 or 5 years, set also in the terms , and they will not be ended before. During that time, your hashrate will mine, but actual returns depend on coin value, mining difficulty and maintenance fee. Best, Social Media Team
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Genesis Mining Nov 29
Replying to @DanielThillerup
Hi Daniel, The Social Media Team cannot check your account due to safety regulations. Please open a ticket if your problem still occurs: . Thanks! Best, Social Media Team
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Genesis Mining Nov 29
Replying to @zss2205
Hi 章思森, The Social Media Team cannot check your account due to safety regulations. Please check with our Customer Service agents regarding such issues: . Thanks! Best, Social Media Team
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Genesis Mining Nov 29
Replying to @dGxeCmGLlje7A7r
Hi Дмитрий, Please check Dash value and mining difficulty. Dash lost a lot of value recently, so a lot more of the mined coins are needed to pay the fee. And mining difficulty has been going up somewhat, so less coins were mined with the same hashrate. Best, Social Media Team
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Genesis Mining Nov 29
Replying to @legsta201
Hi Oleg, The new Radiant contracts have a fixed period set in the terms (2 or 5 years) and they will not be ended before that. We never do anything that is not in accordance with our terms Mining returns depend mostly on coin value and mining difficulty. Best, Social Media Team
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Genesis Mining Nov 27
Replying to @WebScheme
Hi usman! This page provides a place to discuss the GM brand, our products and services and cryptocurrency-related news. Insulting our customers is definitely not a part of that. Thank you for understanding, Social Media Team
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Genesis Mining Nov 27
Replying to @BDaitarn3
Hi BitDaitarn3, Please check coin value and mining difficulty. Value has dropped a lot, so a lot more of the mined coins are needed to pay the fee. And mining difficulty has initially still been going up, so less coins are mined with the same hashrate. Best, Social Media Team
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Genesis Mining Nov 27
Replying to @MaxPowr
Hi Max, As a matter of fact, yes. The maintenance costs for a lot of the old open-ended contracts was $0.28/THs, with our new Radiant technology, hashrate is that much more efficient that maintenance costs for these mining plans have halved to $0.14/THs. Best, Social Media Team
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Genesis Mining Nov 27
Replying to @MaxPowr
Hi Max! Mining depends on the COMBINATION of factors. If it would solely depend on the price, how do you think mining was worth it when BTC was just a few hundred dollars? Answer is difficulty. Operational costs play a big role too. Best, Social Media Team
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