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Gavin Preston, M.D.
Patients are not "customers." The word "patient" denotes their highly vulnerable position, and they need people totally dedicated to them.
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Dr. Edsel Salvana 2. velj
Odgovor korisniku/ci @GavinPrestonMD
Yup. Same way doctors aren't "employees" or "service providers." We work way below out real pay grade. We are here because we want to be here to help people.
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Marissa Smith 2. velj
Odgovor korisniku/ci @GavinPrestonMD @WDeanMD
and Dr Talbot wrote about that here:
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william wright 2. velj
Odgovor korisniku/ci @GavinPrestonMD
Old French “pacient”, Latin “patientem”; suffering or sick person under medical treatment. Anglo-French “custumer”/Medieval Latin “custumarius”; a toll-gatherer, tax collector. Etymology matters. Not knowing what has happened before us is like being incessant children. - Cicero
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Cherylynne Berger 2. velj
Odgovor korisniku/ci @william50556449 @GavinPrestonMD
William, you articulated this beautifully. Thanks for the reference to classical wisdom.
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Eric B. Bauman, PhD, FSSH 2. velj
Odgovor korisniku/ci @GavinPrestonMD
I’ve never supported the pt. = customer. This a particularly salient point now that many people have no choice in there healthcare.. the clinician pt. Relationship is sacred not a thing of revenue.
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Sherine Salib 2. velj
Odgovor korisniku/ci @GavinPrestonMD
Agreed! The word “patient” connotes vulnerability, which is central to the patient-physician relationship The move to “customer service” came when the system failed to serve our patients well Service, too, is a powerful word.. How about “Patient Service”?
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Born To Challenge 2. velj
Odgovor korisniku/ci @GavinPrestonMD
Patient is a good word. Vastly misunderstood, misrepresented. I find ‘consumer’ as a patient insulting. I’m not consuming healthcare. I find Service Provider equally humiliating as a doctor, I serve, I am the patients ‘servant’ but definitely not a provider for corporate, thanks.
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💧Martin Low 2. velj
Odgovor korisniku/ci @VSTMMJJ @GavinPrestonMD
And patients aren’t ‘clients’ either.
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Robert M. Müscala, RN 4. velj
Odgovor korisniku/ci @GavinPrestonMD @KellyPediNp
Not any more. Now they are vulnerable to financial exploitation.
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KellyR 5. velj
Odgovor korisniku/ci @ChemicalHealth @GavinPrestonMD
It’s gone way too far, we need to swing back.
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