Twitter | Search | |
GWR Help
We're sorry for the performance over the past few days into and out of Paddington, read our apology and explanation below.
Reply Retweet Like More
Jon May 16
Replying to @GWRHelp
Compensation for it for us £7k a year season ticket holders? No, thought not...
Reply Retweet Like
Майкл Уотсон May 16
Replying to @GWRHelp
Are any void days planned? Network Rail can pay for it :)
Reply Retweet Like
Matt Dixon May 16
Replying to @GWRHelp
Does this apply to annual season ticket holders or will be get nothing back as usual?
Reply Retweet Like
GWR Help May 16
Replying to @Cotswold
Hello Jon, under the current arrangement compensation is given if we don't meet punctuality and/ or reliability targets on renew. If this changes, we'll let you know. Jordan
Reply Retweet Like
GWR Help May 16
Replying to @Watson2711
Hello Michael, a decision hasn't been made yet. Jordan
Reply Retweet Like
GWR Help May 16
Replying to @the_bald_man
Hello Matt, under the passenger charter we'll offer a renewal discount if punctuality and/ or reliability targets are not met. If this changes, we'll let you know. Jordan
Reply Retweet Like
Martyn Pitt May 16
Replying to @GWRHelp
Not much consolation to those of us paying £10k a year for season tickets who get no compensation whatsoever. It's nothing short of a disgrace. The whole service (both the running of the trains and maintaining the tracks) is a complete joke.
Reply Retweet Like
Hashtag Trend May 16
Replying to @GWRHelp @networkrail
No compensation for annual tickets....people who use & get frustrated by your service the most (a 5% renewal discount isn’t good enough)....how do you hold accountable for all of this?
Reply Retweet Like
James Bunyan May 16
Replying to @GWRHelp
Reply Retweet Like
GWR Help May 16
Replying to @martynjpitt
Hello Martyn, season ticket compensation is given as a discount on renewal if punctuality and reliability targets are not met. Jordan
Reply Retweet Like
Ivor Biggun May 16
Replying to @GWRHelp
Firstly thank you for the apology, but I’m with the other annual season ticket holders on this one, the service has been that bad since I renewed I’m already going to get the 5% off as per your passenger charter. What’s compensating me for the continuous poor service?
Reply Retweet Like
RV May 16
Replying to @GWRHelp
Why, because I am a monthly ticket holder, am I not entitled to compensation? Why are network rail and GWR discriminating against me? I pay for these “emergency work” so surely I should be compensated too when they affect my daily commute. Answer please?!
Reply Retweet Like
David Mayo May 16
Replying to @GWRHelp
The only engineering work evident this morning outside Paddington was Network Rail cutting up the running lines to connect the new Crossrail tracks. This is clearly a planned operation, and not an 'emergency'. When will this particular source of disruption be completed?
Reply Retweet Like
Gem 🌱 May 16
Replying to @GWRHelp @martynjpitt
What happens if we don’t renew?
Reply Retweet Like
GWR Help May 16
Replying to @vaughany36
Hello Rob, if punctuality and/ or reliability targets are not met then a discount will be given on renewal. Jordan
Reply Retweet Like
Chelsea Chard May 16
Replying to @GWRHelp
What's up with your website? I've been trying to book a ticket for days now without any luck.
Reply Retweet Like
GWR Help May 16
Replying to @davidmcmayo
Hi David, lines have now reopened but we're still expecting residual delays over the next couple of hours. Natalie
Reply Retweet Like
GWR Help May 16
Replying to @chardie172
Hello, can you try using this link: on a different browser please? Natalie
Reply Retweet Like
GWR Help May 16
Replying to @gemfi_
Hello Gemma, if you decide not to renew then I would advise emailing our Customer Support Team through gwr.feedback@gwr.com who may consider a cheque. Jordan
Reply Retweet Like