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GWR Help
We are Great Western Railway, here to help 24/7. To buy tickets visit us at .
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GWR Help 4h
You will require the ticket number to make a delay repay claim and some form of proof of purchase. Please can you DM me - Celia
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GWR Help 4h
Hi Tracey, was this ticket purchased online or at the station please? - Celia
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GWR Help 4h
Replying to @Harps_Red
This refund is pending as they are waiting to receive the tickets. Please complete this refund form selecting that you do not have the tickets. - Celia
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GWR Help 4h
Replying to @Harps_Red
Thank you, I can see there is a refund pending on this booking. Were these ticket collected from the station? - Celia
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GWR Help 4h
Replying to @Harps_Red
Hi Harps, please can you DM me the booking reference number? - Celia
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GWR Help 4h
Hi Ash, I have passed this onto our Mobility and Inclusion Manager and will get back to you. - Celia
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GWR Help 5h
Replying to @reece_fer
Really sorry for the lack of catering Jennifer, I will record this to our catering manager. - Celia
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GWR Help 5h
Replying to @reece_fer
Hi Jennifer, really sorry for the delays. This is still currently under investigation. - Celia
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GWR Help 5h
Very sorry, I will report this to our maintenance team now. - Celia
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GWR Help 5h
Hi Caitlin, we only offer instant coffee currently for reusable cups. This is due to the filter being part of our cups. I will record your feedback on this. - Celia
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GWR Help 6h
Replying to @BDH01
Yes this is checked Brian, please give Nomad a call if you're struggling to connect in the future and they will look into this for you. - Celia
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GWR Help 6h
Replying to @RoryFitzESS
Hi there Rory, I'm glad the crew were able to provide a lovely journey for you! I'll make sure that this gets passed onto them and their managers! - Michaela
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GWR Help 6h
Replying to @AJLhealthlaw
That's amazing news! I'm glad he's found it :) - Michaela
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GWR Help 6h
Replying to @joleeen
Really sorry for this Jo, this train was delayed because of a fault with the signalling system. I'm sorry for the frustration this may have caused. - Michaela
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GWR Help 6h
Replying to @lgladdy
Sorry to hear that. Can you try resetting your password to see if this helps? - Michaela
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GWR Help 6h
Replying to @AJLhealthlaw
The train will be cleared at its terminating station so if it is handed in and remains stationary, it is likely that it has been handed in. If this is the case it will be registered on the website I have provided :) - Michaela
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GWR Help 6h
Replying to @AKCM30510837
We do have a backlog so it is taking a little longer than we'd like to respond but the team will be able to give you a response. - Michaela
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GWR Help 6h
Replying to @lgladdy
Hi there Liam, some passengers are still experiencing issues with the app. Have you tried deleting the app and reinstalling it at all? - Michaela
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GWR Help 6h
Replying to @AKCM30510837
Hi there Angela, really sorry to hear about the cancellation to your service this evening. Please email gwr.feedback@gwr.com to raise a formal complaint. - Michaela
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GWR Help 6h
Replying to @AJLhealthlaw
Hi there Andrew, unfortunately the guard couldn't find anything on the train I'm afraid. May I suggest registering it here . If you register it, the team will be in-touch if they find it. - Michaela
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