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Fitbit Support
Support for devices. Available in English, Deutsch, Español, Français, Italiano, 日本語, and 한국어. Stop by for tips and motivation.
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Fitbit Support 40s
Replying to @JenniferMorata
Hi, . Appreciate the fix beforehand. Please confirm if the steps on this link: were followed with you did the update. You may DM us your Fitbit email address so we can take a closer look.
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Fitbit Support 18m
Replying to @garlic7
Hi, . Thanks for the screenshot. You can earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones. To help maximize your time, you earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones ().
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Fitbit Support 18m
Replying to @MegGronau
Thanks for the additional screenshot. We sent a response to your DM. Please check your inbox. Thanks.
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Fitbit Support 25m
Replying to @sachinzerico
Hi, ! Thanks for trying to fix the issue beforehand. If this is how you tried to fix the issue in setting up your Versa: , please DM us with the email address associated with your Fitbit account, and your phone's Android version.
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Fitbit Support 45m
Replying to @UtopiaCat
Hi . We suggest checking out our community page to place your vote so our developers could take this into consideration: . We hope to see you there.
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Fitbit Support 1h
Replying to @Ananymo82030884
Sorry for the inconvenience that this situation has brought to you and your feedback is highly noted. To help you out, Please DM us your Fitbit email address, the name of your Fitbit device and the issue you are experiencing.
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Fitbit Support 1h
Replying to @ZDM86
Hi, . Appreciate the fix beforehand. We recommend restarting your Ionic here: . You may DM your fitbit email address so we can take a closer look.
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Fitbit Support 2h
Replying to @bexlewis361
Hi, ! To help ensure that the band is properly attached with the Charge 4 pebble, please check out: .
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Fitbit Support 2h
Replying to @Fuzzyfurr
Hi, . We'd like to have a closer look at this so please let us know the email address linked to your Fitbit account via DM. In the meantime, please try restarting your device: .
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Fitbit Support 3h
Replying to @MelissaNSherwin
Hi, Melissa. Please try our syncing troubleshooting tips at this link: . If the issue persists, please DM us your Fitbit email address so we can take a closer look.
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Fitbit Support 3h
Replying to @WBALewis89
Hi . That's odd. Was it placed on a surface that has a vibration or near a fan? This can cause your watch to count steps. In addition, please let us know your Fitbit account email address via DM so we could take a closer look.
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Fitbit Support 3h
Replying to @CarolCinny95
Hi, Carol. In order for us to help, please provide us a detailed information about your concern via DM.
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Fitbit Support 3h
Replying to @ceblackshaw
Hi, Charles. Usually, a syncing issue is caused by a missing requirement. Please make sure to check out the requirements and follow the syncing troubleshooting tips listed here: .
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Fitbit Support 3h
Replying to @Stephan83812362
Hi ! We have received your DM and already responded to it.
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Fitbit Support 3h
Replying to @AstaJameelah
Hi, . We appreciate the fix. Make sure that your notifications are not turned off because that will stop your hourly reminders from buzzing as well. If you haven't done so, we suggest trying these notification troubleshoots: . Hope this helps.
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Fitbit Support 4h
Replying to @FoleyWeso
Hi, . Thank you for providing us your case number. Upon checking here,we've seen that an email was already sent out, please check your inbox.
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Fitbit Support 4h
Replying to @doctorhitesh
Hi Durbeen. Thanks for the photo. Please provide your Fitbit email address via DM for us to check. In the meantime, try the restart tips here: .
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Fitbit Support 4h
Replying to @TabathaBoatwri3
Hi Tabatha, we’d like to suggest a restart for your Versa with the steps found in . For us to take a closer look. Please DM us the email address associated with your Fitbit account via the link below👇:
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Fitbit Support 4h
Replying to @jane09021855
Hey, Jane! We responded to your DM to assist you further. Thanks!
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Fitbit Support 4h
Replying to @Brabazon
Hi . We have received your DM and have responded to it as well. Please check on this so we can further assist you.
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