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FastLeaderPodcast
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FastLeaderPodcast Nov 16
“Emotion without discipline is simply a dog chasing its tail.”
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FastLeaderPodcast Nov 16
“Thought by itself means nothing, it’s only when we tie emotion to it, that is the fuel.”
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FastLeaderPodcast Nov 15
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FastLeaderPodcast Nov 15
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FastLeaderPodcast Nov 14
What’s the difference between customer service and customer experience?
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FastLeaderPodcast Nov 14
“You can build the perfect , but it will not be perfect for every customer.”
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FastLeaderPodcast Nov 14
“Being a hero is not about these viral acts of customer service.”
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FastLeaderPodcast Nov 14
199: Brannon Beliso: Achievements and success are two different things: via
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FastLeaderPodcast Nov 13
“If you can acknowledge their belief, they feel heard and that’s going to give you a much better chance to have a dialogue with them.” David Hiatt of
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FastLeaderPodcast Nov 13
“Part of the yelling that goes on in today’s communication world is the fact that people don’t feel that they’re being heard.” David Hiatt of
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FastLeaderPodcast Nov 9
“When we are all born, we do not have any beliefs.” David Hiatt of
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FastLeaderPodcast Nov 7
“Just because we say it, they don’t necessarily hear what we thought we said.” David Hiatt of
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FastLeaderPodcast Nov 7
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FastLeaderPodcast Nov 7
“The contact center should be the hub of business intelligence for organizations.” Bill Gessert
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FastLeaderPodcast Nov 7
198: David Hiatt: At what point am I going to take myself seriously: via
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FastLeaderPodcast Nov 5
“You need to view your contact center as a source of incredible data and information.” Bill Gessert
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FastLeaderPodcast Nov 5
“You’ve got to treat your employees that way you want them treating your customers.” Bill Gessert
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FastLeaderPodcast Nov 5
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FastLeaderPodcast Nov 5
“If you don’t have engaged employees who are interacting with your customers you’re not going to create the customer experience you’re trying to.” Bill Gessert
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FastLeaderPodcast Oct 31
“You cannot create exceptional customer experiences without focusing on touchpoints.” Bill Gessert
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