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EE 3m
Replying to @LPC1231
First thing to do is get this reported, if you give the team a call on 07953966250 they'll block the sim and then run through replacement options with you - Ann-marie
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EE 3m
Replying to @CarnegieNCP
Exciting times ahead! :) -JD
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EE 3m
Replying to @Laurettaaa93
That should be no problem. Our customer care team would be able to help here, so I'd advise to give them a call once you receive the phone and SIM. -Monika
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EE 5m
Replying to @ldwgf
Hi there, thanks for your tweet. I'm concerned to hear that you're unable to opt out from our marketing messages. Could you please confirm for me what number are you trying to text? -Monika
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EE 6m
Replying to @LPC1231
Do you have access to another phone at the moment? - Ann-marie
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EE 8m
Replying to @LPC1231
Hey, thanks for coming to us, we will be able to replace the sim but could I check have you reported it as lost already? - Ann-marie
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EE 9m
Replying to @gbusby
Hey Buzz, I'm on the web page now and it does seem to be working, what is it you're having a problem with and we can get that looked into now - Ann-marie
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EE 9m
Replying to @AdStambo
Thanks for trying that Adam. Do you have the same problem both when you're connected to WiFi and using mobile data? -Andrew
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EE 17m
Replying to @darkbinary
Hi Richard, thanks for letting me know about this. We're not aware of any problems with accessing My EE. What is happening when you try to login to your account? -Michael
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EE 17m
Replying to @markjones500
You can type in an IMEI number on that website and you'll receive a quote, Mark, but it would be around £175. -Monika
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EE 21m
Replying to @CW04359131
If the team are looking into this they will be working to get this resolved asap, I appreciate its not ideal but the broadband people you've spoke to already are the very best people to help with this - Ann-marie
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EE 24m
Replying to @markjones500
Hi Mark, thanks for your tweet. I bet you're excited to get your new phone. Our stores don't buy handsets, but you can recycle your phone for some cash at . -Monika
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EE 25m
Replying to @CW04359131
When you've spoke to the team this morning what have they advised you is going on? - Ann-marie
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EE 32m
Replying to @CW04359131
Thanks for coming back to me, I know this is going to sound super simple but have you restarted the router for 2-3 minutes? - Ann-marie
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EE 33m
Replying to @Rachbentley27
Thank you. By any chance, do you know what phones are they using? -Monika
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EE 34m
Replying to @dom_liu
No worries. I'd love to get our tech team to check if everything is set up now. I'm positive they will be able to help. You can contact them on the live chat here > . Just select 'EE' and an option to start chatting should pop up. -Monika
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EE 35m
Replying to @Rachbentley27
Hi Rachel, thanks for your Tweet. I appreciate that this has to be frustrating. Let's have a look. Are you having issues only when calling these numbers or is it everybody? Also, do you know if other people have the same issues when trying to call them? -Monika
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EE 40m
Replying to @dom_liu
Hi Dom, thanks for your Tweet. Ah that's odd. Have you had a chance to activate your new SIM online or with our customer care team yet? -Monika
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EE 42m
Replying to @Lthe1Paulmichae
You can find out more about how we’re committed to providing a safe and responsible mobile network at . 2/2. -JD
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EE 42m
Replying to @Lthe1Paulmichae
Hi Paul, the World Health Organisation has stated that there is no evidence to convince experts that using mobile devices and masts pose any health risks - this includes 5G. 1/2. -JD
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