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EA Help
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EA Help 13m
Replying to @PackerJones
We're about to head out for the night, but please let us know if we can help any further or maybe with anything else down the road. Take care for now, Jonathan! -Logan
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EA Help 24m
Replying to @PackerJones
Then that's some very useful info to provide in a bug report. That helps us prove it's not just a fluke save and could be happening to a lot of players. -Logan
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EA Help 30m
Replying to @penumbra_wolf
We're about to head out for the night. Let us know if we can help with anything else down the road as well. Enjoy your night! -Logan
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EA Help 34m
Replying to @PackerJones
This is now looking like one of two things then. It's either a bug that team needs to look into, or it's a corrupted save. I'm really hoping it the former, but we won't know until we get a few more reports of this occurring. If you have the time to, ...
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EA Help 37m
Replying to @FlyingMeatchip
Hey there, thanks for reaching out. I'll be glad to work with you and see what we can figure out. Please send me a DM so we can talk about your account in detail. -Jeff
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EA Help 40m
Replying to @blakegotcake
We're heading out for the night. If you happen to run into any further issues, feel free to get back to us. Otherwise, have a great rest of your day! -Logan
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EA Help 43m
Replying to @nike_ramos56
Then let's take a deeper look! Can you please DM us? -Logan
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EA Help 46m
Replying to @penumbra_wolf
I know it's frustrating and nowhere near ideal, but those forums help us gather info about the bug, then send it to the game team, then have it fixed. It's a process, but it's an important step. -Logan
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EA Help 1h
Replying to @PackerJones
Sounds good! I might be gone by then, but I'll let one of my colleagues know to check in with you. -Logan
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EA Help 1h
Replying to @penumbra_wolf
Then we might be looking at a bug right now. Let's get this reported so our game team can start tracking it: . That post there should be similar to what you're speaking of, so it's a great place to post as well. -Logan
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EA Help 1h
Replying to @sonnemuz
Hey there! I see here we are having issues when trying to launch our game form Origin, I can help with that. Can you tell me what version of Origin do we have, You can check this by clicking on Help in the top left and select about. What version do you see there? -Tee
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EA Help 1h
Replying to @PackerJones
Then let's actually try that since all your data will be safe. If it's a corrupted install, that just might help. -Logan
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EA Help 1h
Replying to @penumbra_wolf
Let's try a power cycle of your network to see if it's anything local just to sure. To do so, unplug the power to your console, router and/or modem. Let them sit for about 30 seconds or so. After doing so, reconnect the modem, followed by the router, t...
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EA Help 1h
Replying to @LNCooper99
Thank you for reporting players you feel are breaking the rules. We do our best to make sure the things like this do not happen and player reports are a big help with that. I'll be sure to send this up to get reviewed and you can see how to best report...
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EA Help 2h
Replying to @enrique_savinon
Hello there, Enrique. Thanks for checking in with us about your account and transfer market access with FIFA 20. We can help look into this with you. To get started, please send us a direct message using the following link: -- Bruce
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EA Help 2h
Replying to @penumbra_wolf
Hey there! Thanks for making us aware. It sounds like the challenge results aren't properly saving. Which platform are you playing Madden 20 on? -Logan
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EA Help 2h
Replying to @RayReign88
It was a blast to watch, that's for sure! -Logan
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EA Help 2h
Replying to @PackerJones
So just to be clear, you've already tried and full reinstall of the game? -Logan
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EA Help 2h
Replying to @HarrisonWedlock
Hey Harrison, sorry about the delay. Do we still need help with our FIFA mobile? -Tee
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EA Help 2h
Hey there, thanks for reaching out, and apologies for the delayed response. Our games team is aware of the Kickoff Season Mode in Madden Mobile crashing. They are working to find a solution. I don't have a time-frame for a fix. Keep an eye on for the latest. -Jeff
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