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Costa Coffee
Handcrafted tweets from the Nation's Favourite Coffee Shop 7 days a week.
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Costa Coffee 5h
Replying to @BenMatthew19
This is so lovely to hear, Ben. Which store are you referring to? We'd love to pass this on to the team😊 - Becca
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Costa Coffee 5h
Replying to @RuthyC09
We can completely understand, Ruth. Could you please let us know the store/date/time of your visit so that we can pick this up with the Store Manager - Becca
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Costa Coffee 5h
Replying to @RachaelLFC19
The opening times for this store is as follows: Mon10am - 7pm Tue10am - 7pm Wed10am - 7pm Thu10am - 7pm Fri10am - 7pm Sat9am - 6pm Sun11am - 4:30pm Hope this helps😊 - Becca
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Costa Coffee 5h
Replying to @VikieShanks
Sorry to hear this, Vikie. If you're ever unhappy with a drink please pop it back up to the counter and they will happily remake it for you - Becca
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Costa Coffee 5h
Replying to @Marvelousmidlif
These stores are owned by our franchise partners and not Costa directly. You won't see any of these in our owned stores. We are fully committed to reducing single use plastic - Becca
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Costa Coffee 6h
Replying to @steve_cross
This is concerning to hear, Steve. Can I just confirm that the date and time of your visit was the same as your tweet to us? If we could also please ask for you to delete the picture for GDPR purposes as all members of the team have a right to privacy - Becca
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Costa Coffee 6h
Replying to @DebbersDear
Sorry to hear you were left disappointed, Debbie. Could you DM us further details of what happened including the time of your visit and your Coffee Club number/email address so we can follow this up further with you - Becca
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Costa Coffee 7h
Replying to @ireland_reeves
This is so lovely to hear, Dan😊 Was your visit today? - Becca
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Costa Coffee 7h
Replying to @AlexJamesMorgan
Goodness, sorry about this Alex. Did you speak to a member of the team about this? We would hope they would be quick to act on it - Becca
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Costa Coffee 7h
This shouldn't be happening, Dawn. All stores should be serving in cups or glassware if you're sitting in unless the customer makes a specific request for a take-away cup. Is this a specific store? - Becca
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Costa Coffee 7h
Replying to @jonnysutcliffe
Can completely understand this, Benjamin. Could you please let us know the date and time of your visit so we can pick this up with them - Becca
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Costa Coffee 7h
Replying to @MJVarnsverry
Great to hear, Matt!😊 - Becca
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Costa Coffee 7h
Replying to @ElliottCantor
Sorry your wife hasn't been responded to yet, Elliott. We aim for a 7-10 day turnaround, has it been longer than that? - Becca
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Costa Coffee 7h
Replying to @NickARogers7261
This doesn't sound like the standard we expect at all, Nick. Please accept our apologies. Could you please let us know the date and time of your visit so we can pick this up with the Store Manager - Becca
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Costa Coffee 7h
Replying to @HSBethell
Sorry about this, could you please DM us your Coffee Club number/email address so we can look into this for you - Becca
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Costa Coffee 7h
Replying to @AshrafWallace
Sorry about this, Ashraf. Could you please DM us your wife's Coffee Club number/email address so we can look into this for you - Becca
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Costa Coffee 7h
Replying to @kellymarkerx
Sorry, Kelly. Did you speak to a member of the team about this? They would have happily remade it for you - Becca
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Costa Coffee 8h
Replying to @Laura_Leianne
Sorry about this, Laura. Could you please DM us the store/date/time of your visit so we can pick this up with them. If you also send us your Coffee Club number/email address and a copy of your receipt or bank transaction then we can get your missing points added on for you- Becca
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Costa Coffee 8h
Replying to @RawleeM
Unfortunately the choc chips for the Mint Frostino have been discontinued so some stores may have run out of them already. Could you please let us know the store/date/time of your visit so we can pick this up with them - Becca
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Costa Coffee 8h
Replying to @FreelancerReo
They are distributed along 7 of the pride parade routes, Reo. We have a very limited amount though so the ones that have already gone are more than likely sold out now. There is one last one on Saturday in Manchester if you're close to there😊 - Becca
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